# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 310
**Author:** ![D\_Wevers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/d_wevers/32/16401_2.png) [@D\_Wevers](https://community.homey.app/u/D_Wevers)\ **Post date:** [October 13, 2024, 10:48am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6264 "2024-10-13T10:48:49Z")
Hi Martijn, My c210 indoor pan&tilt isn’t recognised in the installation page. I tried all options and get an error every time, while I have recently added other devices that work just fine. Checked the connected account and it is working there. Can this camera be added? Or recognised in the indoor pan&tilt section? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 11:12am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6265 "2024-10-13T11:12:00Z")
@D_Wevers That is not available yet in the SDK see: [[Feature request]: Support for Eufy - Indoor Cam C220 · Issue #496 · bropat/eufy-security-client · GitHub](https://github.com/bropat/eufy-security-client/issues/496) (C220 and C210 are the same) So once it’s available there I can add it to homey ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 11:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6266 "2024-10-13T11:14:45Z")
@Robin_De_Lange can you try again? I changed something on the snapshot server ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [October 13, 2024, 11:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6267 "2024-10-13T11:50:04Z")
Just tested but nothing happens, I don’t know if there is a difference in an Event and Snapshot? The snapshot image has never shown anything to me, I have to click on Event every time after which I get to see an image ![IMG_6221](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/f/2f410b57c2a8be3bc513f04d2cc6ffca00c8e03c.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 11:54am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6268 "2024-10-13T11:54:10Z")
@Robin_De_Lange ofcourse there a difference A event image you get when a event occurs like person detection Snapshot is the image you get when you run the snapshot flowcard (see FAQ q14) ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [October 13, 2024, 3:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6269 "2024-10-13T15:23:08Z")
Aah oke, the event works only the snapshot doesnt.😬 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 3:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6270 "2024-10-13T15:25:59Z")
@Robin_De_Lange the 2 are totally different things so they’re not connected what so ever. I would say check [FAQ Q14](https://tinyurl.com/eufy-homey) to see how the snaphots work, (if you;re interested ofcourse 😃 ) Can you send a new report after trying the snapshot card a few times? I didn’t see any confirmation from the server for the snapshot, so i guess it’s not working. How is the camera connected? via a homebase or stand alone? ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [October 13, 2024, 3:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6271 "2024-10-13T15:30:32Z")
> [@martijnpoppen](#): > > I would say check [FAQ Q14](https://tinyurl.com/eufy-homey) to see how the snaphots work, (if you;re interested ofcourse 😃 ) Haha i just did, thanks. I also looked at my settings in the eufy app. And that seems fine The camera is standalone, i dont have a homebase. Only a micro sd card in it. Just activate 6 times the flowcart make snapshot. 726127c6-d92c-453c-8130-2d1451916e01 Thank you ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 3:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6272 "2024-10-13T15:31:30Z")
@Robin_De_Lange Strange, it’s not activating the snapshot. Does the onoff work on the camera? And is Homey in the same network as the camera? Also a restart of the indoor cams might sometimes work for these issues ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [October 13, 2024, 3:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6273 "2024-10-13T15:34:38Z")
> [@martijnpoppen](#): > > Does the onoff work on the camera? Just checked and yes this works. > [@martijnpoppen](#): > > Homey in the same network as the camera? Yes it is, static ip to. > [@martijnpoppen](#): > > Also a restart of the indoor cams might sometimes work for these issues Tried that multiple times, without succes ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 3:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6274 "2024-10-13T15:35:49Z")
@Robin_De_Lange Hmm i’m not sure then. The S340 doorbell also doesn’t work with snapshots in standalone mode. So this might just be an issue with the S350 aswell. I have to update the SDK anyway, so will check if there was a update in there. Will come back on that 🙂 Edit: yep there were fixes for the S350. Will try to update soon! ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [October 13, 2024, 3:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6275 "2024-10-13T15:41:45Z")
> [@martijnpoppen](#): > > yep there were fixes for the S350. Will try to update soon! Aah great! Thank you for the help, i’ll send you a beer (or something else😂) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 4:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6276 "2024-10-13T16:51:36Z")
Thanks a lot man! @Robin_De_Lange ! ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 13, 2024, 8:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6277 "2024-10-13T20:25:19Z")
Hi Martijn, seems snapshots again stoped working. I don’t get any snapshots seems a day or so. Could you please check the snapshot server again. Many thanks ! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 8:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6278 "2024-10-13T20:25:51Z")
@Capetrip its all good just tested. Did you hit the limit of 30 per day? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 8:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6279 "2024-10-13T20:33:27Z")
@Capetrip can you try now? ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 13, 2024, 8:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6280 "2024-10-13T20:38:20Z")
No, I did not get to the limit of 30. just had 2 today and 4 yesterday. When using the Web Homey Application ![IMG_1794](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/a/1a94f4ede43867c2200b50a63d49c5d3df6eafc6.jpeg) I am again get the error message when loading the image in the Honey App - see attached. ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 13, 2024, 8:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6281 "2024-10-13T20:40:52Z")
Posts have crossed. Now it works. Thanks ! What was the problem ? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 8:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6282 "2024-10-13T20:41:25Z")
@Capetrip yep that can happen it’s sending a 4 second stream to the server It works perfect on HP19 but on HP23 there’s a work around required in the code. Causing it to be a flaky implementation. I need a fix from athom for that ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 13, 2024, 8:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6283 "2024-10-13T20:42:05Z")
@Capetrip i reset the requests. Aka the 30 requests list per user. It’s a 24 hour limit [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=309) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=311)