# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 308
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 2, 2024, 12:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6224 "2024-10-02T00:46:01Z")
Forgot to mention that I restarted Homey and both Apps already multiple times. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 2, 2024, 5:35am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6225 "2024-10-02T05:35:04Z")
@Capetrip please try again and send a diagnostic report after that so I can debug How to send a report: [[APP][Pro] Eufy Security - #2 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/2) ---
**Author:** ![Hass](https://avatars.discourse-cdn.com/v4/letter/h/51bf81/32.png) [@Hass](https://community.homey.app/u/Hass)\ **Post date:** [October 2, 2024, 6:37am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6226 "2024-10-02T06:37:08Z")
Hello @martijnpoppen, Sorry to bother you again, I can see that you’re very busy helping others. Just wondering if you had the chance to look at my report regarding the snapshot issue? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 2, 2024, 7:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6227 "2024-10-02T07:22:43Z")
Hi @Hass , No sorry i completely forgot. Will check ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 2, 2024, 7:25am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6228 "2024-10-02T07:25:13Z")
@Hass I checked the report, but still not clear why the snapshot is failing. Do other features work? Like motion/person detection. Turning the camera on/off. Can you check the above 2 so we can see where the issue might be. ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 2, 2024, 8:37am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6229 "2024-10-02T08:37:45Z")
Hello Martijn. I sent the diagnose report. Hope all is sent correct. Code is bab646f0-1b6b-45f6-99f7-1e5214644e23 Thanks and kind Regards, Uli ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 2, 2024, 8:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6230 "2024-10-02T08:46:03Z")
@Capetrip The error you’re getting seems not related to this app. Looks more like a timeout in your Homey/network itself ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 2, 2024, 9:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6231 "2024-10-02T09:46:12Z")
Hi Martijn, I restarted Homey and the Eufy App again and the flow runs through without the timeout error message but Eufy still does not make a Snapshot. In Eufy Home App the snapshot area remains black. See screenshot. I sent another report. Please could you check again. Code is b8de88c6-0938-4a93-b3bd-8a226f395acf ![image0.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/5/25bcee275ceac3d898f8eb272b7d1bfe1db44bb0.png) Kind Regards. Uli ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 2, 2024, 9:51am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6232 "2024-10-02T09:51:03Z")
@Capetrip the log says it updated the image… 🤯 Can you check in the Homey Webapp? [https://my.homey.app](https://my.homey.app) Just to see if it’s app related ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 2, 2024, 10:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6233 "2024-10-02T10:13:48Z")
Hi Martijn, In the Homey Web App no image either and I get in addition attached error message saying error while loading the image. ![image0.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/7/07309ef8102f9394a3a393088ac40b3e412bd518.jpeg) Viele Grüße! Uli ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 2, 2024, 10:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6234 "2024-10-02T10:15:01Z")
@Capetrip really strange, and this happens for all cameras? Does the event image work? ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 2, 2024, 10:25am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6235 "2024-10-02T10:25:27Z")
It happens for all 3 cameras. I see the event image in the Eufy Homey App , it loads there ok but when I select it to be sent with WhatsApp it does not get sent either. You wrote somewhere that the max snapshots per day is 30. not sure if I reached the limit already ? Can you check that ? ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 2, 2024, 10:31am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6236 "2024-10-02T10:31:28Z")
WhatsApp with event image works after restart of WhatsApp app but the snapshot still does not load ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 2, 2024, 10:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6237 "2024-10-02T10:46:49Z")
> [@Capetrip](#): > > You wrote somewhere that the max snapshots per day is 30. not sure if I reached the limit already ? Can you check that ? I can’t check that unfortunately. But actually you receive the image back from the service. As i saw in the logs. Which camera’s are we talking about and how are they connected? ---
**Author:** ![Capetrip](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/capetrip/32/19333_2.png) [@Capetrip](https://community.homey.app/u/Capetrip)\ **Post date:** [October 2, 2024, 11:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6238 "2024-10-02T11:22:55Z")
Hi Martijn, there are 3 Eufy Cameras. „Haustür“ and „Parkplatz“ are Eufy 2c Pro cameras connected to Home Base 2 which is connected to home wlan. „Wohnzimmer“ is an Eufy Indoor 2k Camera directly connected to home wlan. Currently I have only a flow for „Haustür“ camera to send a snapshot. I did test with the other cameras as well and same problem they don’t show an snapshot image. Please note that yesterday evening / night it was working fine for 1-2 hours. And since I did not change anything on the Eufy system itself. Let me know if you need any other information. ---
**Author:** ![Hass](https://avatars.discourse-cdn.com/v4/letter/h/51bf81/32.png) [@Hass](https://community.homey.app/u/Hass)\ **Post date:** [October 3, 2024, 6:08am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6239 "2024-10-03T06:08:36Z")
@martijnpoppen No worries mate! Yes, the motion/person detections works. I also tried turning the camera off/on, which also works (confirmed by checking in Eufy app). ![2024_10_03_07_55_06_Window](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/8/08d6a3da8255acbe2e9ec2542330caccc09c013d.png) I did notice today that my flows that are based on the trigger “Arming mode changed” no longer triggers since a few days back. The changes in arming mode in Homey works, and I can confirm in the Eufy app that it changes status, but it doesn’t seem that the trigger recognizes the change anymore. The flow is quite simple, and it works when I test it manually. ![2024_10_03_07_51_11_Window](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/6/06a5bfce4896723527ad7bc15dec6b661818f89a.png) ![2024_10_03_07_59_43_Window](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/a/5a332e3c41f69d022ba78b06463c3e5795f7b034.png) Here is the report: ef24b864-43ba-4f9a-b728-168a6d22cff4 Before creating the report, I did the following: - Turned the camera named Uppfarten off (Confirmed in Eufy app that it worked) - Turned the camera named Uppfarten on (Confirmed in Eufy app that it worked) - Changed the arming state on Homebase (Confirmed in Eufy app that it worked) - Checked my variable to see if the flow triggered (which it didn’t) So to conclude, everything I’ve tested so far is working, except for snapshots and the flow trigger for arming mode changes. I don’t know if this is interesting in the troubleshooting, but Events are being sent to Homey as intended. I currently have the events as a widget on my homescreen, and they update the image almost instantly. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 3, 2024, 6:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6240 "2024-10-03T06:13:25Z")
@Hass The Arming change you can set by changing the notification settings of your homebase in the eufy app. See FAQ Q1 - A4: [[APP][Pro] Eufy Security - #4 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/4) The report i’ll check and come back to you ---
**Author:** ![Hass](https://avatars.discourse-cdn.com/v4/letter/h/51bf81/32.png) [@Hass](https://community.homey.app/u/Hass)\ **Post date:** [October 3, 2024, 8:26am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6241 "2024-10-03T08:26:00Z")
Ahh, you’re right. I went back to using notifications through the Eufy app (hopefully temporarily), and modified some of the notification settings in the app… Enabling notifications for arming worked. Thank you! ---
**Author:** ![b1ue3AGLE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/b1ue3agle/32/48498_2.png) [@b1ue3AGLE](https://community.homey.app/u/b1ue3AGLE)\ **Post date:** [October 3, 2024, 8:57am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6242 "2024-10-03T08:57:28Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/5/d5334f56f1d0070aa26b6e89c4da317d1b465ba4.png) Looks like it will come in 3.2.0 🙂 ---
**Author:** ![Timo\_Diemer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/timo_diemer/32/113301_2.png) [@Timo\_Diemer](https://community.homey.app/u/Timo_Diemer)\ **Post date:** [October 4, 2024, 12:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6243 "2024-10-04T12:59:07Z")
Hi, I just noticed that my snapshot hasn’t been working for a few days. I’m only getting the basic picture of eufy that is shown in the homey app and website. Also, the copy of the snapshot on my nas is just the basic image of eufy. Is this a known issue? I have restarted Homey, the app, and the camera (S220 SoloCam) without any changes. ![IMG_0820](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/4/846c81bbaa48bba88249f8836124ede198253119.jpeg) [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=307) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=309)