# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 304
**Author:** ![Frits\_Roest](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frits_roest/32/30580_2.png) [@Frits\_Roest](https://community.homey.app/u/Frits_Roest)\ **Post date:** [September 6, 2024, 9:10am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6144 "2024-09-06T09:10:53Z")
Sorry, no I didn’t. I started configuration, same error message, then the report. I did remove the app and re-install it (few days ago), but with the same result. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 6, 2024, 9:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6145 "2024-09-06T09:13:24Z")
@Frits_Roest that’s strange, i don’t see any errors in the logs. Can you restart the app and send a new report after that? ---
**Author:** ![Frits\_Roest](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frits_roest/32/30580_2.png) [@Frits\_Roest](https://community.homey.app/u/Frits_Roest)\ **Post date:** [September 6, 2024, 9:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6146 "2024-09-06T09:14:44Z")
Sure: c10f6646-5d4d-425d-9d04-16688c7469a8 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 6, 2024, 9:21am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6147 "2024-09-06T09:21:35Z")
@Frits_Roest it looks like the report doesn’t update at all. Can you restart your Homey maybe? seems to me that the report function is not working properly ---
**Author:** ![Frits\_Roest](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frits_roest/32/30580_2.png) [@Frits\_Roest](https://community.homey.app/u/Frits_Roest)\ **Post date:** [September 6, 2024, 9:30am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6148 "2024-09-06T09:30:28Z")
@martijnpoppen Took a few minutes 🙂 I made a diagnotics report from the settings - general menu (1AE1112F), but I’m not sure you have access to that. The diagnostics report from the app is: 8d25ae71-ca50-4178-9dbd-24b83c298b8d (after configure and error message). ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 6, 2024, 9:33am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6149 "2024-09-06T09:33:33Z")
@Frits_Roest the first is for Athom employees. Report looks still the same… ☹ I looked at your image again, i see what you sent. Did you already try a repair of your device or not? Right mouse click on a Eufy device and click repair: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/4/c4623c1d80994f41ffbafb5fccdcc8f57848f21e.png) ---
**Author:** ![Frits\_Roest](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frits_roest/32/30580_2.png) [@Frits\_Roest](https://community.homey.app/u/Frits_Roest)\ **Post date:** [September 6, 2024, 9:35am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6150 "2024-09-06T09:35:50Z")
@martijnpoppen No I didn’t. I can’t find that function ánywhere in the eufy app (dutch version). ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 6, 2024, 9:36am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6151 "2024-09-06T09:36:15Z")
@Frits_Roest see my screenshot above (Homey Webapp) ---
**Author:** ![Frits\_Roest](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frits_roest/32/30580_2.png) [@Frits\_Roest](https://community.homey.app/u/Frits_Roest)\ **Post date:** [September 6, 2024, 9:48am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6152 "2024-09-06T09:48:33Z")
@martijnpoppen All Eufy Cams were gone from Homey. I tried to re-install the doorbell couple of days ago. no luck. I just tried again and lo and behold, it worked. At least the doorbell seems to be working fine. I ran a repair, but in App - Configure still get the same error message. d6d280e5-3dfc-4003-a353-30f652d6ab6f ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 6, 2024, 9:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6153 "2024-09-06T09:50:25Z")
@Frits_Roest the pairing process looks fine and it is connedted. There’s no need for a repair if it’s working. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 6, 2024, 10:05am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6154 "2024-09-06T10:05:48Z")
@Frits_Roest thanks a lot for your kind donation 🙂 ---
**Author:** ![simtom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simtom/32/103694_2.png) [@simtom](https://community.homey.app/u/simtom)\ **Post date:** [September 6, 2024, 10:25am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6155 "2024-09-06T10:25:44Z")
Seems like a restart fixed my issues. Devices are now updating. Now to figure out some flows I can make 😅 ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [September 6, 2024, 12:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6156 "2024-09-06T12:57:31Z")
Unable to add a device - no device found. Checked id and password for my secondary admin account (having logged out of the Eufy security app). Tried both regions. Restarted app. No joy. 273b74b7-326e-4812-8cdb-478567551704 Sorry to be a pain. Can’t think what else to try. Andy ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 6, 2024, 12:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6157 "2024-09-06T12:58:24Z")
@Andy_Henderson which device are you trying to add? 🙂 I see some failed password attempts in the logs, but also a succesful login. So it seems to work, but probably not the correct product ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [September 6, 2024, 1:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6158 "2024-09-06T13:11:39Z")
Thanks for quick reply. Video doorbell E340 Dual 2K. Andy ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [September 6, 2024, 1:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6159 "2024-09-06T13:21:18Z")
Success! Not sure what was different - kept trying and eventually got through. FWIW, my UK account was registered as EU. Sorry to trouble you, Andy ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 6, 2024, 2:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6160 "2024-09-06T14:46:15Z")
@Andy_Henderson Yes you tried to add a Dual Doorbell Powered instead of battery, so i guess that went wrong. Yes Eufy only has 2 servers, US or EU. So even Asia is part of US server. ---
**Author:** ![Ronald\_Bos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronald_bos/32/7914_2.png) [@Ronald\_Bos](https://community.homey.app/u/Ronald_Bos)\ **Post date:** [September 7, 2024, 8:34am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6161 "2024-09-07T08:34:24Z")
Deurcontacten melden wel in Eufy maar niet in Homey. Kan wel de deurcontacten inlezen vanuit de Eufy app en aanmaken in Homey ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 7, 2024, 8:35am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6162 "2024-09-07T08:35:44Z")
@Ronald_Bos this is a English thread please translate your post ---
**Author:** ![Ronald\_Bos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ronald_bos/32/7914_2.png) [@Ronald\_Bos](https://community.homey.app/u/Ronald_Bos)\ **Post date:** [September 7, 2024, 9:26am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6163 "2024-09-07T09:26:59Z")
Door contacts 2st. report the status in Eufy but not in Homey. I can read the door contacts from the Eufy app in Homey. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=303) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=305)