# \[APP\]\[Pro\] Eufy Security

**URL:** <https://community.homey.app/t/app-pro-eufy-security/44921>\
**Category:** Apps\
**Tags:** app, official, security, camera, homey-pro\
**Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\
**Posts on this page:** 20\
**Page:** 296

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**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\
**Post date:** [July 22, 2024, 4:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5982 "2024-07-22T16:48:00Z")

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@martijnpoppen it was previously enabled. But I re-enabled it. I now have over 9 push notifications from Eufy within 4 minutes for movement. But zero coming from Homey. It’s just not coming through for some reason.

 ![WhatsApp Image 2024-07-22 at 18.46.09_192634c7](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/f/5f90431a447ffd2b8d569f7284a76d236b43e708.jpeg)

 ![WhatsApp Image 2024-07-22 at 18.46.10_23df6f4d](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/8/480f8e8b1f24f63ad9f03cf919223025dd1548b2.jpeg)

Nothing is registered from the camera inside Homey. Temperature remains empty, no snapshots or event images, no motion detected, nothing.

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 22, 2024, 4:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5983 "2024-07-22T16:49:53Z")

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@Daan_Dagevos So there’s a difference in data.

- temperature and battery come from the HTTP API.
- Snapshots will show up once you triggered the snapshot card, otherwise it won’t
- Event (images) will only come trough when a event occured like described in FAQ Q1. This goes via the push notification service.

Please restart the app and send a new diagnostic report after that

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<div class="post-metadata">

**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\
**Post date:** [July 22, 2024, 4:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5985 "2024-07-22T16:58:25Z")

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@martijnpoppen I’ve completely deleted the Homey Eufy Security app, and reinstalled it. Rebuild the basic flow:

![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/b/6b6680c0fbed84ba5d0a23cba2f8ed3ef254026e.png)

Walked in front of the camera, got a “Motion detected” push notification from the phone-app, but nothing in Homey.

It says this (directly after re-install), and that’s it:  
 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/c/0c63ddf3f4188baf0b3b40569242a404c62e1133.png)

Diagnostic report: f91074b3-9e8d-4da1-88d6-491f964691cb

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 22, 2024, 4:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5986 "2024-07-22T16:59:36Z")

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@Daan_Dagevos probably you need to repair the device, i see a 2FA request in the logs.

But a restart would have been better, now the logs is polluted with the new device ☹

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<div class="post-metadata">

**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\
**Post date:** [July 22, 2024, 5:03pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5987 "2024-07-22T17:03:33Z")

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@martijnpoppen ah okay, sorry. Thought this would make it easier, not harder 😉  
When you re-install the app and log-on you get the 2FA request.

I’ve repaired the device, which is results in another 2FA request. But still nothing ☹

Report: 12a08359-a191-4073-b632-7f0800caaa73

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 22, 2024, 5:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5988 "2024-07-22T17:04:38Z")

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@Daan_Dagevos really strange, the report is looking perfect. Normally i would see issues with push notification service or something like that.

Are there any adblockers in your network like Pi-Hole?

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<div class="post-metadata">

**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\
**Post date:** [July 22, 2024, 5:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5989 "2024-07-22T17:17:13Z")

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Help… I had two ahonebase 2 devices and several cameras working in Honey. In one week bothe Homebases died.

I bought a Homebase 3, removed all devices from Honey, shared the HB3 with a seperate admin account, accepted the invitation… but I cannot add the HB3 in Homey. Keeps saying “loading” after I login.

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 22, 2024, 5:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5990 "2024-07-22T17:20:20Z")

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@phusebox please send a diagnostic report

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<div class="post-metadata">

**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\
**Post date:** [July 22, 2024, 5:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5991 "2024-07-22T17:36:31Z")

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I did. Strangely it works after adding the cameras first.

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<div class="post-metadata">

**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\
**Post date:** [July 22, 2024, 5:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5992 "2024-07-22T17:38:19Z")

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@martijnpoppen no adblockers (haven’t even heard of Pi-Hole before 😅). It’s as if there’s simply nothing being send through from the device. The weird thing is that the connection seems to be ok the other way around, since I can change the status from Home to Away through Homey.

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 22, 2024, 5:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5993 "2024-07-22T17:51:43Z")

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@Daan_Dagevos Yeah so that’s the 4th bullet :p. → that’s P2P. So in this case it’s really the push notifications which are not working.

Can you restart the app once more and send a new report?

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 22, 2024, 6:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5994 "2024-07-22T18:06:55Z")

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@phusebox I see your log, you were hitting the API limit:

```js
[EufyLibrary] [http] [HTTPApi.login] Login - Response code not ok {
  code: 26006,
  msg: 'api ip request limit',
  data: { code: 26006, msg: 'api ip request limit', data: null }
}

```

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<div class="post-metadata">

**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\
**Post date:** [July 22, 2024, 6:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5995 "2024-07-22T18:19:30Z")

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@martijnpoppen restarted the app. report: 0ca62478-9b96-4de3-b850-a7564fffec57

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 23, 2024, 7:00am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5996 "2024-07-23T07:00:08Z")

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## New app update (🟩 LIVE: [3.28.1](https://homey.app/a/com.eufylife.security/)):

> **Changelog:**
> 
> **NEW:**  
> **1:** NEW: Add loitering detection (only for supported models → S330)
> 
> **FIXES:**  
> **1** : None

* * *
  

If you find any **issues** , send a **report** via the mobile homey app

> More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)

* * *

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 23, 2024, 7:00am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5997 "2024-07-23T07:00:23Z")

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@Daan_Dagevos report is still looking good. Have you tried restarting Homey?

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<div class="post-metadata">

**Author:** ![Daan\_Dagevos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan_dagevos/32/80220_2.png) [@Daan\_Dagevos](https://community.homey.app/u/Daan_Dagevos)\
**Post date:** [July 23, 2024, 7:17am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5998 "2024-07-23T07:17:39Z")

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@martijnpoppen you mean just unplugging it and then replugging it?

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 23, 2024, 7:20am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5999 "2024-07-23T07:20:14Z")

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@Daan_Dagevos or use the button in the app, but yes 😛

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<div class="post-metadata">

**Author:** ![Luca\_Lorenzi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/luca_lorenzi/32/116057_2.png) [@Luca\_Lorenzi](https://community.homey.app/u/Luca_Lorenzi)\
**Post date:** [July 23, 2024, 7:27am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6000 "2024-07-23T07:27:47Z")

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Hi Martijn, the status indicator of my new 2c and s220 cams are resetting to default automatically.  
Please, can you help me?  
Report: 6dd4c6a9-fe67-4dc6-af5c-0e8828b3c4f0

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [July 23, 2024, 7:32am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6001 "2024-07-23T07:32:30Z")

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@Luca_Lorenzi already replied to you report,

but please specify when this occurs and what indicator you are using

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<div class="post-metadata">

**Author:** ![Luca\_Lorenzi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/luca_lorenzi/32/116057_2.png) [@Luca\_Lorenzi](https://community.homey.app/u/Luca_Lorenzi)\
**Post date:** [July 23, 2024, 8:24am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/6002 "2024-07-23T08:24:21Z")

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It occurs randomly, but at least I’m sure that this happens every morning probably after my homey restart at 3.00 AM

The default indicator is the temperature, I set the battery one.

[Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=295)

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