# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 280
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [March 23, 2024, 7:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5660 "2024-03-23T07:49:56Z")
I get stuck with an old image again. It doesn’t update anymore. Restarted the app, tried fixing it. Logged in again with second account. Updated to latest version although I had that one already but nothing helps. Is there a quick fix for this? Dual doorbell S330/E340 with Homebase 2 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 23, 2024, 7:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5661 "2024-03-23T07:50:49Z")
@Marcus_Bitterling Please also explain which image and what you tried up till now. ---
**Author:** ![Marcus\_Bitterling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcus_bitterling/32/80103_2.png) [@Marcus\_Bitterling](https://community.homey.app/u/Marcus_Bitterling)\ **Post date:** [March 23, 2024, 8:21am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5662 "2024-03-23T08:21:03Z")
The image from the doorbell as shown here. Obviously this wasn’t a few seconds ago. As said, tried fixing the app, restarting it, reinstalling it, logging into Eufy app with both accounts to refresh the image but nothing helps. ![IMG_2814](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/3/431c2472f38739e95a435affb650f3141560dd96.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 23, 2024, 8:26am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5663 "2024-03-23T08:26:07Z")
@Marcus_Bitterling see FAQ Q1 and Q3 [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) ---
**Author:** ![JayJavier](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jayjavier/32/79652_2.png) [@JayJavier](https://community.homey.app/u/JayJavier)\ **Post date:** [March 23, 2024, 2:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5664 "2024-03-23T14:53:34Z")
So today I’ve received my Homey and I’ve tried to connect my Dual Doorbell. I already have an extra Eufy account and when I try to login (doesn’t matter if I use EU or US) it says that there are no devices found. When I login in the Eufy app on my iPhone I can see them… Am I doing something wrong? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 23, 2024, 3:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5665 "2024-03-23T15:00:32Z")
@JayJavier hard to say without any info. Please send a diagnostic report ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 25, 2024, 11:30am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5666 "2024-03-25T11:30:24Z")
## New app update (🟧 TEST: [3.26.5](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1:** > > **FIXES:** > **1** : FIX: HB3 known person > **2** : FIX: Double detections > **3** : FIX: better logging * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [March 25, 2024, 9:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5667 "2024-03-25T21:10:29Z")
@martijnpoppen since the last update my sensoren are longer working in Homey. In some cases they turn on the light but that is not working now. When I open a door with a sensor I do not see an open icon appear on the tile in Homey. 4caece79-07b1-4825-a13c-65eb579dfd25 Thanks ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 25, 2024, 9:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5668 "2024-03-25T21:24:30Z")
@Heula I do see them working the logs. ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [March 26, 2024, 7:00am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5669 "2024-03-26T07:00:54Z")
@martijnpoppen I have restarted Homey and the Homebase 3 but for some reason it does not work, even if the log says otherwise 😉 See here what Eufy reports and what Homey reports. ![Afbeelding van WhatsApp op 2024-03-26 om 07.57.35_735e5d7f](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/2/62d06cc89c8e5083de44bfcd1fa9360d09f4f006.jpeg) ![2024-03-26 07_55_26-Homey 2023 Alex en Astrid](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/e/1ee0eefa8b4d8f2f85907bfb1886bf276e0503bf.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 26, 2024, 7:29am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5670 "2024-03-26T07:29:40Z")
@Heula then the fix is to install the live version. You’re currently on the test version ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [March 26, 2024, 7:48am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5671 "2024-03-26T07:48:50Z")
@martijnpoppen okay, I will go back to the live version than. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 26, 2024, 8:27am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5672 "2024-03-26T08:27:20Z")
## New app update (🟧 TEST: [3.26.6](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1:** > > **FIXES:** > **1** : FIX: HB3 known person > **2** : FIX: Double detections > **3** : FIX: better logging > **4** : FIX: sensor events * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 26, 2024, 8:27am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5673 "2024-03-26T08:27:27Z")
@Heula should be fixed again 🙂 ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [March 26, 2024, 8:47am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5674 "2024-03-26T08:47:38Z")
@martijnpoppen Will test when I get home. Thanks. ---
**Author:** ![MF\_212](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@MF\_212](https://community.homey.app/u/MF_212)\ **Post date:** [March 26, 2024, 1:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5675 "2024-03-26T13:12:11Z")
Is it possible to have the Homestation 3 trigger an alarm for a short time? When I focus the system, I would like to know that it worked. In addition to the push message ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 26, 2024, 1:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5676 "2024-03-26T13:36:22Z")
@MF_212 yes you can trigger the alarm via a flowcard: ![Screenshot 2024-03-26 at 14.35.53](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/c/ac0b8f5de1978c95fa48ed62394194e088cf3493.png) ---
**Author:** ![MF\_212](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@MF\_212](https://community.homey.app/u/MF_212)\ **Post date:** [March 26, 2024, 4:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5677 "2024-03-26T16:18:42Z")
Unfortunately that does not work. I can enter everything but then “done” is still gray ![Screenshot_20240326-172056](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/f/5fef110c9b851ebb5b03a41c8527dc2707c66919.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 26, 2024, 4:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5678 "2024-03-26T16:28:43Z")
@MF_212 that looks like a Homey app issue. Not related to this app ---
**Author:** ![MF\_212](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@MF\_212](https://community.homey.app/u/MF_212)\ **Post date:** [March 26, 2024, 4:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5679 "2024-03-26T16:31:44Z")
Yes, it works in the browser. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=279) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=281)