# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 279
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 17, 2024, 3:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5640 "2024-03-17T15:19:42Z")
## New app update (🟧 TEST: [3.26.2](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1:** NEW: Dual Doorbell - Wired (S330) - T8203 > > **FIXES:** > **1** : FIX: HB3 known person * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 18, 2024, 10:45am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5641 "2024-03-18T10:45:30Z")
## New app update (🟩 LIVE: [3.26.3](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **NEW:** > **1:** NEW: Dual Doorbell - Wired (S330) - T8203 > > **FIXES:** > **1** : FIX: HB3 known person * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * ---
**Author:** ![Yestond](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yestond/32/9807_2.png) [@Yestond](https://community.homey.app/u/Yestond)\ **Post date:** [March 18, 2024, 12:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5642 "2024-03-18T12:01:02Z")
FYI It’s working againg now 🙂 Must have been fixed with one of the many updates you released 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 18, 2024, 12:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5643 "2024-03-18T12:05:59Z")
@Yestond yes correct. It was a issue in nodejs. But got fixed last week. 🙂 ---
**Author:** ![Mark-AppMyHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark-appmyhome/32/79653_2.png) [@Mark-AppMyHome](https://community.homey.app/u/Mark-AppMyHome)\ **Post date:** [March 18, 2024, 5:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5644 "2024-03-18T17:36:29Z")
question - does your app reach out to our email server using the eufy email you needed? reason I ask is our home IP address was blocked by our email provider. So I’m trying to run down why. thank you ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 18, 2024, 5:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5645 "2024-03-18T17:37:22Z")
@Mark-AppMyHome sorry i dont get the question. Whats the issue your facing? ---
**Author:** ![Mark-AppMyHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark-appmyhome/32/79653_2.png) [@Mark-AppMyHome](https://community.homey.app/u/Mark-AppMyHome)\ **Post date:** [March 18, 2024, 7:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5646 "2024-03-18T19:13:46Z")
Hi, basically our ISP blocked our home IP address. I just spoke with them and seems it was because of the email I used to setup our eufy per your app needs. they said evidently there were multiple attempts to login and that caused the issue. So I noticed today you updated twice within hours. Wonder if somehow that caused the multiple email requests. btw, your app has worked fine up to this point, so hoping it was just some one time issue. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 18, 2024, 7:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5647 "2024-03-18T19:36:12Z")
@Mark-AppMyHome sorry but i dont see how any of this is related to each other ---
**Author:** ![Sen-Sai](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sen-sai/32/13164_2.png) [@Sen-Sai](https://community.homey.app/u/Sen-Sai)\ **Post date:** [March 18, 2024, 7:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5648 "2024-03-18T19:42:49Z")
Hey! I have the app version 3.26.4 and a Homey Pro 2023. Today I uninstalled my homebase 2, my doorbell and s40 cam, to reinstall using homebase 3. However I am not able to connect any devices. Please read the diag rapport : 1868bee6-970c-49bb-a5d7-4dfffa9e29df ---
**Author:** ![Mark-AppMyHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark-appmyhome/32/79653_2.png) [@Mark-AppMyHome](https://community.homey.app/u/Mark-AppMyHome)\ **Post date:** [March 18, 2024, 7:44pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5649 "2024-03-18T19:44:40Z")
ok thank you ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 18, 2024, 7:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5650 "2024-03-18T19:59:17Z")
@Sen-Sai you send the report in Dutch so assuming you need to login with a EU account. But you logged in with a US. Please select the proper region ---
**Author:** ![Sen-Sai](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sen-sai/32/13164_2.png) [@Sen-Sai](https://community.homey.app/u/Sen-Sai)\ **Post date:** [March 18, 2024, 8:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5651 "2024-03-18T20:01:14Z")
I had tried both, last one was the US one, just to make sure I tried everything. ---
**Author:** ![Sen-Sai](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sen-sai/32/13164_2.png) [@Sen-Sai](https://community.homey.app/u/Sen-Sai)\ **Post date:** [March 18, 2024, 8:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5652 "2024-03-18T20:01:59Z")
Do you want me to send a new diag report with EU login? ---
**Author:** ![Sen-Sai](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sen-sai/32/13164_2.png) [@Sen-Sai](https://community.homey.app/u/Sen-Sai)\ **Post date:** [March 18, 2024, 8:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5653 "2024-03-18T20:06:54Z")
Ok, it seems to work now? edit: yes, I was able to add my devices again. Another topic: I have a question about settings for the eufy security app regarding homey. I set my notifications for all my devices to full effect. Meaning, receive a notification immediately and a thumbnail later. However, everytime these settings are switched back to notification with thumbnail. Speaking with eufy, they suggest a third party is responsible and I need to make sure that isn’t the case. Since I only have the homey security app as a third party, I want to ask here if it might be responsible for changing those notifications? ---
**Author:** ![Henrik\_Soegaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_soegaard/32/36503_2.png) [@Henrik\_Soegaard](https://community.homey.app/u/Henrik_Soegaard)\ **Post date:** [March 21, 2024, 8:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5654 "2024-03-21T20:19:14Z")
Hi. Every 14 days, I need to repair devices in order for it to log in again. I don’t believe it has always been like this - any way to get around this? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 21, 2024, 9:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5655 "2024-03-21T21:33:10Z")
@Henrik_Soegaard thats sounds like you’re only using one account. Did you create a 2nd Eufy account to use in Homey? ---
**Author:** ![Henrik\_Soegaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_soegaard/32/36503_2.png) [@Henrik\_Soegaard](https://community.homey.app/u/Henrik_Soegaard)\ **Post date:** [March 22, 2024, 5:19am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5656 "2024-03-22T05:19:54Z")
Yes, I use a separate account.but I get a captcha required every 5 days can I see in the log? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 22, 2024, 10:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5657 "2024-03-22T10:50:13Z")
@Henrik_Soegaard and you don’t use this account somewhere else? There are no logs for users available (yet) ---
**Author:** ![Henrik\_Soegaard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_soegaard/32/36503_2.png) [@Henrik\_Soegaard](https://community.homey.app/u/Henrik_Soegaard)\ **Post date:** [March 22, 2024, 12:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5658 "2024-03-22T12:16:12Z")
I only use this account for Homey. And by logs, I mean in the Timeline on the main screen, where I get the message that Captcha is required. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 22, 2024, 12:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5659 "2024-03-22T12:45:07Z")
@Henrik_Soegaard strange. what you can do is setup 2FA for that account then the catpcha will be gone eventually [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=278) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=280)