# \[APP\]\[Pro\] Eufy Security

**URL:** <https://community.homey.app/t/app-pro-eufy-security/44921>\
**Category:** Apps\
**Tags:** app, official, security, camera, homey-pro\
**Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\
**Posts on this page:** 20\
**Page:** 276

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**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\
**Post date:** [March 8, 2024, 1:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5579 "2024-03-08T13:33:23Z")

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@martijnpoppen

FYI - Homebase 2 and EUfy 2C Pro - snapshots have stopped working, I think a week ago or something.

Diag: 8fa58c3b-8667-4a6c-98fe-664eb684adf8

 ![info0](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7e53894eb8321a28971f52f2ebbecc534cae9df2.png)

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 8, 2024, 1:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5580 "2024-03-08T13:34:41Z")

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@Peter_Kalrsson please read the posts above your post. 😉

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**Author:** ![Sem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sem/32/58546_2.png) [@Sem](https://community.homey.app/u/Sem)\
**Post date:** [March 8, 2024, 3:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5581 "2024-03-08T15:51:40Z")

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Thanks for the update, Martijn.

Tested it and also V3.25.10, but still sends stock photo (eufycam). Doorbell gives invalid source error.

So we’ll have to wait for Eufy to fix this on their end?

report: 02dadd99-c9f3-4c7a-8fc0-ca6c6b641d57

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 8, 2024, 3:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5582 "2024-03-08T15:52:38Z")

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@Sem yep looks like it. Unless Athom want to disable this security featue, but that would be bad practice. So for Hp23 it doesnt work anymore, for Hp19 it does

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<div class="post-metadata">

**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\
**Post date:** [March 8, 2024, 4:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5583 "2024-03-08T16:32:51Z")

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> [@martijnpoppen](#):
>
> @Peter_Kalrsson please read the posts above your post. 😉

So sorry @martijnpoppen, was in a hurry and only wanted to inform you. All good! Have a nice weekend.

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<div class="post-metadata">

**Author:** ![rh\_rh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rh_rh/32/35144_2.png) [@rh\_rh](https://community.homey.app/u/rh_rh)\
**Post date:** [March 9, 2024, 7:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5584 "2024-03-09T19:22:12Z")

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@martijnpoppen I’m interested to know whether it’s technically possible for the Homey app to switch a camera’s motion detector on and off? Or does the API not allow this at all?

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 9, 2024, 7:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5585 "2024-03-09T19:25:16Z")

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@rh_rh yeah that might be possible. But you can also do that with security modes.

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<div class="post-metadata">

**Author:** ![rh\_rh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rh_rh/32/35144_2.png) [@rh\_rh](https://community.homey.app/u/rh_rh)\
**Post date:** [March 9, 2024, 7:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5586 "2024-03-09T19:50:13Z")

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@martijnpoppen : Yes, I know, but then I have to change the security mode very often because of a single camera. My event log is overflowing with mode changes as a result. Unfortunately, this also increases the complexity of my flows, as I have to combine the logic of my security cameras with the logic of my “rabbit hutch” camera. 🙂 Turning the motion sensor on and off with Homey, allows me to define kind of “security modes” of each camera with Homey.

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 9, 2024, 7:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5587 "2024-03-09T19:52:43Z")

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@rh_rh will have a look if i can add it

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<div class="post-metadata">

**Author:** ![rh\_rh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rh_rh/32/35144_2.png) [@rh\_rh](https://community.homey.app/u/rh_rh)\
**Post date:** [March 9, 2024, 8:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5588 "2024-03-09T20:04:05Z")

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@martijnpoppen : Awesome. Thank you!

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<div class="post-metadata">

**Author:** ![Crister\_Karlsson1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/crister_karlsson1/32/69867_2.png) [@Crister\_Karlsson1](https://community.homey.app/u/Crister_Karlsson1)\
**Post date:** [March 10, 2024, 9:33am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5589 "2024-03-10T09:33:12Z")

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I have a problem that i can not repair my camera, it says device are unavailable, and when i try to repair it and try to login, i got this message, i cant add a new unit same problems, any one some cane help me? or now whats wronge  
kind regards Crister

 ![Screen Shot 2024-03-10 at 10.29.05 AM](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/5/c585353ef2c49848bf678664a67b87646f852e89.jpeg)

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 10, 2024, 9:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5590 "2024-03-10T09:50:34Z")

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@Crister_Karlsson1 did you select the correct region?

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<div class="post-metadata">

**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\
**Post date:** [March 10, 2024, 1:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5591 "2024-03-10T13:29:43Z")

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You could create a variable, “Mode”.  
WHEN movement-from-camera AND “Mode is mymode” THEN send notification.

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<div class="post-metadata">

**Author:** ![Crister\_Karlsson1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/crister_karlsson1/32/69867_2.png) [@Crister\_Karlsson1](https://community.homey.app/u/Crister_Karlsson1)\
**Post date:** [March 10, 2024, 1:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5592 "2024-03-10T13:40:36Z")

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Yes EU

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 10, 2024, 3:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5593 "2024-03-10T15:09:51Z")

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@Crister_Karlsson1 please send a diagnostic report  
After trying to connect

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 11, 2024, 9:18am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5594 "2024-03-11T09:18:14Z")

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## New app update (🟧 TEST: [3.25.9](https://homey.app/a/com.eufylife.security/test)):

> **Changelog:**
> 
> **NEW:**  
> **1:** None
> 
> **FIXES:**  
> **1** : Library/API update  
> **2** : FIX: Improve notification images (library update)  
> **3** : FIX: snapshots for 2K doorbell  
> **4** : FIX: person detection with face recognition  
> **5** : FIX: force refresh event images  
> **6** : FIX: snapshots not properly working for some devices  
> **7** : FIX: Nodejs patch for RSA\_PKCS1\_PADDING

* * *
  

If you find any **issues** , send a **report** via the mobile homey app

> More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)

* * *
  

> You can install the **test** version by clicking the link above and press install
> 
> **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/)

* * *

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 11, 2024, 9:19am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5595 "2024-03-11T09:19:24Z")

</div>

@Sem @Heula @Peter_Kalrsson @Arjo_de_Bruin  
Can you check if the above version fixes the snapshots?

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 11, 2024, 10:27am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5596 "2024-03-11T10:27:17Z")

</div>

## New app update (🟩 LIVE: [3.25.13](https://homey.app/a/com.eufylife.security/)):

> **Changelog:**
> 
> **NEW:**  
> **1:** None
> 
> **FIXES:**  
> **1** : Library/API update  
> **2** : FIX: Improve notification images (library update)  
> **3** : FIX: snapshots for 2K doorbell  
> **4** : FIX: person detection with face recognition  
> **5** : FIX: force refresh event images  
> **6** : FIX: snapshots not properly working for some devices  
> **7** : FIX: Nodejs patch for RSA\_PKCS1\_PADDING

* * *
  

If you find any **issues** , send a **report** via the mobile homey app

> More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)

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<div class="post-metadata">

**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\
**Post date:** [March 11, 2024, 10:56am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5597 "2024-03-11T10:56:14Z")

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Hey Martijn,

Yes! Thanks it seems to work again. In case you like to check the report:

10f363cd-3796-456a-9e56-ffc6ca07c20e

Cheers,  
Arjo

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<div class="post-metadata">

**Author:** ![Crister\_Karlsson1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/crister_karlsson1/32/69867_2.png) [@Crister\_Karlsson1](https://community.homey.app/u/Crister_Karlsson1)\
**Post date:** [March 11, 2024, 10:58am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5598 "2024-03-11T10:58:27Z")

</div>

97eab0db-87a9-47ad-98f1-9d1eac7b8584

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