# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 275
**Author:** ![Sem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sem/32/58546_2.png) [@Sem](https://community.homey.app/u/Sem)\ **Post date:** [March 6, 2024, 6:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5557 "2024-03-06T18:54:16Z")
I also receive a different error message: ![Scherm­afbeelding 2024-03-06 om 19.53.36](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/9/f9133e83161fb6b1139aa003663539cfae79bb72.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 6, 2024, 9:02pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5558 "2024-03-06T21:02:55Z")
@Sem latest message is a homey issue, nothing i can do about that ---
**Author:** ![Roland\_Weiss](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roland_weiss/32/82544_2.png) [@Roland\_Weiss](https://community.homey.app/u/Roland_Weiss)\ **Post date:** [March 6, 2024, 11:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5559 "2024-03-06T23:18:39Z")
Hi, I have a problem and hope for your solution. After Chaptcha loads the eufy Security without result. How can I rectify this error? I have the Homebase 3, eufyCam S330 and S340. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 7, 2024, 7:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5560 "2024-03-07T07:49:50Z")
@Roland_Weiss What is the issue exactly? Captcha is part of Eufy’s login so nothing to change about that ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 7, 2024, 7:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5561 "2024-03-07T07:50:26Z")
@Sem @Heula@Arjo_de_Bruin Logs are really minimal, will try to add a bit more logging to see why it doesnt start a stream 🙂 ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [March 7, 2024, 10:00am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5562 "2024-03-07T10:00:52Z")
@martijnpoppen Perhaps this report helps. a25316d4-3558-4e1a-a8c7-c43d977eca22 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 7, 2024, 10:11am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5563 "2024-03-07T10:11:00Z")
@Heula not really. I didn’t add the extra logs yet. So its still the same as your previous logs ---
**Author:** ![Roland\_Weiss](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roland_weiss/32/82544_2.png) [@Roland\_Weiss](https://community.homey.app/u/Roland_Weiss)\ **Post date:** [March 7, 2024, 4:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5564 "2024-03-07T16:12:22Z")
Hi Martijn Thank you for your feedback. The eufy app V4.8.10\_1399 is installed on the Apple smartphone. This is my procedure: 1. in Homey Pro 3, I add the Homebase 3 as a new device with Eufy Security. 2 I have selected the Homebase and click on Connect. 2. then I enter the e-mail address and my password (it is a different account than Homey. 3. select EU! and click on Login. 4. log in to Captcha required. 5. loads for 3 hours without a message. Hope you can help me. ![eufy Homebase 3](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/7/87b932ae71bf1777ba1a78e5fe8be9f97f11d3d5.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 7, 2024, 4:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5565 "2024-03-07T16:19:17Z")
@Roland_Weiss please send a diagnostic report after you tried again to add the device. This will make sure that it’s in the logs ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 7, 2024, 4:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5567 "2024-03-07T16:28:15Z")
@Sem @Heula @Arjo_de_Bruin Please test update above for Snapshots. Also added more logging, so if it doesnt work please send a diagnostic report. ([How to send a report](https://community.homey.app/t/app-pro-eufy-security/44921/5)) ---
**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\ **Post date:** [March 7, 2024, 9:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5568 "2024-03-07T21:35:50Z")
I installed the update version, but it still shows the standard eufy image a8bd670f-eba2-4b54-a8e5-900d23550fba ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 7, 2024, 10:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5569 "2024-03-07T22:21:13Z")
@Arjo_de_Bruin i see At least we have proper logging now. Can you try to repair your Homebase? Maybe that will fix the issue. Just to try. Otherwise i have to ask the dev of the library ---
**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\ **Post date:** [March 8, 2024, 6:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5570 "2024-03-08T06:49:29Z")
Ik heb de ‘homebase’ gerepareerd , dat heeft helaas niet geholpen. Laat maar weten als je meer nodig hebt. Voor de zekerheid nog een rapport gemaakt: 7e8187ef-dcde-40bd-98c9-eaf1340cdc38 Groeten, Arjo ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 8, 2024, 9:25am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5571 "2024-03-08T09:25:01Z")
@Arjo_de_Bruin Please in english, this is the english eufy topic. Translate your post accordingly. Which Homey are you on? ---
**Author:** ![Arjo\_de\_Bruin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjo_de_bruin/32/16667_2.png) [@Arjo\_de\_Bruin](https://community.homey.app/u/Arjo_de_Bruin)\ **Post date:** [March 8, 2024, 10:12am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5572 "2024-03-08T10:12:56Z")
Sorry for that! 😉 I have the New Homey Pro early 2023 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 8, 2024, 10:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5573 "2024-03-08T10:14:10Z")
@Arjo_de_Bruin @heula can you also see which node version it’s using? (probably in the about tab). It seems it’s a nodeJS issue, so i’m asking Athom for help ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [March 8, 2024, 11:03am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5575 "2024-03-08T11:03:17Z")
@martijnpoppen my Homey 2023 is on Node version v18.19.1. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 8, 2024, 11:04am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5576 "2024-03-08T11:04:47Z")
@Heula thought so… 😕 can you try the fix above? I hope i can fix this, otherwise snapshot feature will be bricked until eufy is changing it’s encryption and if it’s not working: can you send a report after snapshot AND send a report after restart of the app ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [March 8, 2024, 12:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5577 "2024-03-08T12:59:43Z")
@martijnpoppen I repaired my homebase and at least snapshot images are sent again to whatsapp but it is only the standard eufy image. Perhaps this report also contain info on the person detection? I was recognized by Eufy itself but still a John Doe in Homey. 82aeb8c6-94ee-4847-a52c-cc2ac6244c07 Thanks ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 8, 2024, 1:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5578 "2024-03-08T13:06:04Z")
@Heula it’s a security vulnerability which has been patched in the latest NodeJS version. So probably this won’t work until Eufy is also patching it on their side. Will come back on it The person recognition is still an open topic/issue. I have to do a debug session for that. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=274) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=276)