# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 253
**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\ **Post date:** [January 15, 2024, 10:29am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5112 "2024-01-15T10:29:58Z")
> [@martijnpoppen](#): > > Eufy only knows EU and US 😉 Although every single shop in Australia (including hardware stores!!) sell Eufy, everything in the app is related with US ☹ Including stupid surveys I get every week from Eufy. I did also get a coupon for the e330, tried use it, of course not applicable in Australia. But hey, we have drop bears here Down Under 🙂 (that’s how US people call koalas) Thanks for the nice app Martijn and sorry to drift off this treat. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 15, 2024, 10:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5113 "2024-01-15T10:49:51Z")
No worries @danone Eufy is really focused on US and EU. I even see that some cameras are not available here in the EU while they are in US. So i dont support those 😕 While in the meantime Homey is rolling out in US aswell. ---
**Author:** ![KestasM](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kestasm/32/97463_2.png) [@KestasM](https://community.homey.app/u/KestasM)\ **Post date:** [January 15, 2024, 3:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5114 "2024-01-15T15:13:25Z")
Hello, I am a new user of Homey Pro. I try to add Eufy and it doesn’t work, it throws such a table, what should I do? ![Screenshot 2024-01-15 at 17.12.22](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/b/0b66c6c13e6c75adbbc0d32585a010cda05e88e2.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 15, 2024, 3:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5115 "2024-01-15T15:25:28Z")
@KestasM that’s a error page 😛 So it can’t find any devices. most of the time that means a wrong Region selection or a wrong username/password ---
**Author:** ![RedhaB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/redhab/32/79135_2.png) [@RedhaB](https://community.homey.app/u/RedhaB)\ **Post date:** [January 15, 2024, 7:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5116 "2024-01-15T19:06:03Z")
Hello i am a new user of this app i have trouble with connection page… i don’t know where is the problem…i have created the second admin account…but nothing work. ![Screenshot_20240115_195743_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/8/f8db4c3a557789f29dfcf55d5bcb7d95c1115139.jpeg) The error’s message is different if i select EU or US…( i live in france and i tried the two options 😉 ) Ps; i can’t share more than one picture beacause i’m new on this forum… Thanks for your help ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 15, 2024, 7:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5117 "2024-01-15T19:36:16Z")
@RedhaB See the message. Add your Homebase first before adding another device ---
**Author:** ![RedhaB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/redhab/32/79135_2.png) [@RedhaB](https://community.homey.app/u/RedhaB)\ **Post date:** [January 15, 2024, 8:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5118 "2024-01-15T20:06:54Z")
You absolutly right… i tried before read your comment…LOL… Thank yok ---
**Author:** ![Jeroen\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_w/32/9803_2.png) [@Jeroen\_W](https://community.homey.app/u/Jeroen_W)\ **Post date:** [January 16, 2024, 10:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5119 "2024-01-16T10:22:25Z")
@martijnpoppen I have the same problem with my Homebase 2, 2C pro and Indoor Pan&Tilt. - The 2C pro hasn’t detected movement since 9 days, but it does update the image when the cam detects movement. - The indoor Pan&Tilt hasn’t detect movement and cry detection (most important 😉) since 7 days. But the image is updated when there is movement or cry detection. - Also i’m not 100% sure but it seems the security isn’t always changing. I’m using the app version 3.23.3 and repaired the devices 2 times with captha. I also sent you a diag log (513f102b-892a-49c2-882c-1ab0ed783048). ---
**Author:** ![flaviuvlaicu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/flaviuvlaicu/32/97113_2.png) [@flaviuvlaicu](https://community.homey.app/u/flaviuvlaicu)\ **Post date:** [January 16, 2024, 10:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5120 "2024-01-16T10:50:57Z")
Hi Martin, Please advise me if you can regarding the Eufy E340. Does the person detection work on homey without additional apps? For example when it detects a house member to unlock the door? I would like to use the camera **without** the Face++ app for example and also without the additional Homebase. From what i’ve read the AI part is done on the device itself. The camera will be on a door in a flat so it won’t have a lot of motion going on from objects. Only few people will come and I want to use it for authentication purposes only to unlock the door when detected or button pressed + detect. Regards ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 16, 2024, 10:58am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5121 "2024-01-16T10:58:57Z")
@flaviuvlaicu i have the Doorbell e340 but it almost never recognize known people. Maybe my Doorbell is hanging to low. @LRvdLinden what is your experience with known people detection on the E340? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 16, 2024, 11:03am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5122 "2024-01-16T11:03:42Z")
@Jeroen_W i already responded to your report but i see errors in the API aswell Would it be possible for you to try a different account? Just to check if we can pinpoint the issue ---
**Author:** ![flaviuvlaicu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/flaviuvlaicu/32/97113_2.png) [@flaviuvlaicu](https://community.homey.app/u/flaviuvlaicu)\ **Post date:** [January 16, 2024, 11:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5123 "2024-01-16T11:13:04Z")
But if it would recognise 😆 its it done locally in the camera and the integrations can be made straightforward directly in Homey? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 16, 2024, 11:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5124 "2024-01-16T11:15:21Z")
@flaviuvlaicu in theory yes. But i coudnt test the person recognition yet in Homey. So cant say yet if it fully works ---
**Author:** ![flaviuvlaicu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/flaviuvlaicu/32/97113_2.png) [@flaviuvlaicu](https://community.homey.app/u/flaviuvlaicu)\ **Post date:** [January 16, 2024, 11:41am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5125 "2024-01-16T11:41:30Z")
Thanks for the fast reply. I would super appreciate when you have some time if you can test this out. It would help me a lot before commiting to buy the device. ---
**Author:** ![LRvdLinden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lrvdlinden/32/80786_2.png) [@LRvdLinden](https://community.homey.app/u/LRvdLinden)\ **Post date:** [January 16, 2024, 12:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5126 "2024-01-16T12:29:52Z")
@flaviuvlaicu @martijnpoppen I did not set those after reinstalling the doorbell. ---
**Author:** ![flaviuvlaicu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/flaviuvlaicu/32/97113_2.png) [@flaviuvlaicu](https://community.homey.app/u/flaviuvlaicu)\ **Post date:** [January 16, 2024, 12:43pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5127 "2024-01-16T12:43:08Z")
Have you tried to pair it whit Face++ and see some results? ---
**Author:** ![LRvdLinden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lrvdlinden/32/80786_2.png) [@LRvdLinden](https://community.homey.app/u/LRvdLinden)\ **Post date:** [January 16, 2024, 1:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5128 "2024-01-16T13:14:49Z")
No I don’t. ---
**Author:** ![Jeroen\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_w/32/9803_2.png) [@Jeroen\_W](https://community.homey.app/u/Jeroen_W)\ **Post date:** [January 16, 2024, 1:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5129 "2024-01-16T13:25:40Z")
So i’d logged in with my own account, unfortunate the results are the same ☹ I’d also sent a new diag report. 4da17f70-b820-4929-833b-0df3bc2f0efd ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 16, 2024, 6:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5130 "2024-01-16T18:52:53Z")
> [@Jeroen\_W](#): > > da17f70-b820-4929-833b-0df3bc2f0efd @Jeroen_W can’t find this report. But can you try the test version? [[APP][Pro] Eufy Security - #5092 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/5092) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 16, 2024, 6:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/5131 "2024-01-16T18:53:22Z")
## New app update (🟧 TEST: [3.23.2](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1:** NEW: Indoor cam S350 > **2:** NEW: Enhance Minibase chime support T8023 > **3.** NEW: Floodlight Cam E340 > **4:** NEW: SoloCam C210 > **5:** NEW: enhanced login page > **6:** NEW: enhanced captcha page > > **FIXES:** > **1** : FIX: battery life > **2:** FIX: discovery of S350 > **3:** FIX: E330 remove battery * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) * * * [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=252) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=254)