# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 244
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 7:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4932 "2023-12-22T19:26:57Z")
Hey @Marius_Stensrod Thanks! 1. I think I can do that. there’s a check if the camera has a battery and if so it add the temperature and battery capability. Maybe something goes wrong there. Will have a look!! I do see the same on my doorbell btw 😉 1. hmm yes you’re not the first who says something about this. I will check if I can set a poll interval in the underlying library. I think it’s there. Probably not needed to set it this low. Will come back on both points! ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [December 22, 2023, 7:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4933 "2023-12-22T19:28:40Z")
Thank you @martijnpoppen , you are the best! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 8:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4934 "2023-12-22T20:11:17Z")
## New app update (🟩 LIVE: [3.21.11](https://homey.app/a/com.eufylife.security)): > **Changelog:** > > **NEW:** > **1:** none > > **FIXES:** > **1** : FIX: increase polling interval (save battery) > **2** : FIX: prevent status indicator change > **3** : FIX: prevent double login (regression from library) * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 8:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4935 "2023-12-22T20:11:22Z")
@Marius_Stensrod see above 🙂 ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [December 22, 2023, 8:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4936 "2023-12-22T20:32:50Z")
@martijnpoppen ,Great, i have installed it! 😃 After the update, the Doorbell changed back to temperature, the cameras is still showing battery as indicator. The cameras is battery powered, and so is the doorbell, so it is a bit strange that it acts up like this. I will follow up the battery consumption on the doorbell 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 8:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4937 "2023-12-22T20:33:34Z")
@Marius_Stensrod super strange, I tried it aswell and didn’t change for me 😕 Can you send me a diagnostic report? 🙂 ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [December 22, 2023, 8:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4938 "2023-12-22T20:35:13Z")
@martijnpoppen , here you go " f1455c81-28a9-492f-9a0f-c1d166f6be4b " 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 8:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4939 "2023-12-22T20:40:15Z")
@Marius_Stensrod I added a additional fix: v3.21.12. If that doesnt work then maybe we should check with Athom 🤯 ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [December 22, 2023, 8:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4940 "2023-12-22T20:47:47Z")
@martijnpoppen , Installed it. and it still changed to temperatur on the doorbell. When i looked on the update, I got at ret triangle first, and suddenly everything shows my desired indicator, switches back to red triangle, then i got battery on the cameras and temperature on the doorbell. 🤔 If interested, made a report " e79028ed-4ccc-4b9c-ad90-c52900e34fef " PS: A restart of the app, also changes the indicator of the doorbell back to temperature. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 8:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4941 "2023-12-22T20:58:48Z")
@Marius_Stensrod then something in the app changes it. But not sure what. Nothing special what i could see in the logs. Will check your latest report tomorrow 😉 ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [December 22, 2023, 9:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4942 "2023-12-22T21:05:06Z")
Yeah, i also think so. Running Android One UI- 5.1, Andoid-13. I am also running a Andorid tablet, and that act up the same (Android-12). Thank you @martijnpoppen , i am sure that you will find a solution 😉 Or give me a wink, i am not afraid of sending Athom a support ticket 🙂 ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [December 22, 2023, 9:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4943 "2023-12-22T21:46:32Z")
@martijnpoppen Noticed earlier today that all my Eufy devices have lost their connection. Upgraded to the new version. Everything seemed fine at the start, but now, checking in a couple of hours later, everything lost again. Also the logo seems to have disappeared from the app settings. HP2023 w/ Homebase 2. Diagn: 5c4f1dc4-649c-403f-b686-f3c191a065bf ![dead](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/1/6139d2c11aa35b68837d2cebf544d2de60cf527c.png) Trying to restart the app fails, its says “Not installed”… ![dead2](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/0/a0fa07d4fafbeaf17c96da09a1d5bcd72013e9d1.png) ---
**Author:** ![Mark-AppMyHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark-appmyhome/32/79653_2.png) [@Mark-AppMyHome](https://community.homey.app/u/Mark-AppMyHome)\ **Post date:** [December 22, 2023, 9:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4944 "2023-12-22T21:47:55Z")
Tried a few more of our cameras. The following are not yet supported by your app? - Floodlight cam E340 - Video Smart Lock T8530 - Garage Control Cam-Plus T8453 And this cam is not yet supported into the S380 though I can pair it with your app. Just doesn’t seem to update the video photo nor the battery - Solar Wall Light Cam - no video pic hope this helps. Mark ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [December 22, 2023, 9:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4945 "2023-12-22T21:54:58Z")
What FW are you running on HP23 and have you tried a “pull the plug” ? This sounds like a Athom issue. and you should send them a support-ticket. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 10:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4946 "2023-12-22T22:17:48Z")
@Peter_Kalrsson and what do the devices say? A red triangle always shows a message Edit: The not installed app sounds like a Homey error Tried a restart? Edit2: Report also empty: ![Screenshot_2023-12-22-23-21-34-99_45e686c594768066ad9911d54d96f72b](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/b/bb291df777a4d82e7d1902ca7728329e28b6f9d6.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 10:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4947 "2023-12-22T22:20:19Z")
@Mark-AppMyHome floodlight cam E340 is work in progress. The other 2 are not yet in progress as those were not available in the EU yet. I’ll check what i can do. I think the library has them already Solar light wall cam should work. Make sure to check the FAQ 🙂 [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 10:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4948 "2023-12-22T22:31:51Z")
@Marius_Stensrod checked your report aswell but cant find anything strange. What you can try is remove the Doorbell and re-add it and see if that resolves your issue. You can fix your flows easily if you want; [[HOW-TO][Pro][Cloud] - Tool to FIX (advanced) flows after removing and re-adding devices](https://community.homey.app/t/how-to-pro-cloud-tool-to-fix-advanced-flows-after-removing-and-re-adding-devices/65018) ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [December 22, 2023, 10:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4949 "2023-12-22T22:48:03Z")
@martijnpoppen , deleted, included, repaired (as it always includes as US and have the wrong capabilites as of the settings it has (as of pet-detection ex.)) as EU, repaired flows. Restarted app, eveything in eufy-app had steady red-triangle, restarded HP23, steady red-triangle, ptp, steady red triangle. App now not working 🙄 Edit: restarted Homebase, with the original Eufy app, everything updated correctly in Homey. Restarted Eufy-Homey app Homey, everything red-triangle, restarted Homebase in orignal Eufy app, again red-triangle. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 22, 2023, 10:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4950 "2023-12-22T22:59:23Z")
@Marius_Stensrod and what do the devices say? A red triangle always shows a message ---
**Author:** ![Mark-AppMyHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mark-appmyhome/32/79653_2.png) [@Mark-AppMyHome](https://community.homey.app/u/Mark-AppMyHome)\ **Post date:** [December 22, 2023, 11:02pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4951 "2023-12-22T23:02:33Z")
Thanks. I’ll recheck. Also by chance have you tried their LTE cellular cam? Have that too. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=243) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=245)