# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 224
**Author:** ![TammeMagal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tammemagal/32/10019_2.png) [@TammeMagal](https://community.homey.app/u/TammeMagal)\ **Post date:** [November 5, 2023, 11:20am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4524 "2023-11-05T11:20:51Z")
The one thing I did not do is restart my Homebase and it fixed it. Thanks! šŸ™‚ ---
**Author:** ![spelevinken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/spelevinken/32/3872_2.png) [@spelevinken](https://community.homey.app/u/spelevinken)\ **Post date:** [November 5, 2023, 4:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4525 "2023-11-05T16:50:08Z")
Yes, with a flow just saying, if motion is triggered then send push via homey works, homey sends a push that is accurate. In a flow when Yale is the trigger it doesnā€™t work - I get the image from the event before. tis 31 okt. 2023 kl. 17:52 skrev Martijn Poppen via Homey Community Forum \<[notifications@athom.discoursemail.com](mailto:notifications@athom.discoursemail.com)\>: ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 5, 2023, 9:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4526 "2023-11-05T21:42:38Z")
@spelevinken yep correct as Eufy only updates images when theres a event. As your Yale lock is not a Eufy event it wont update the image. Theres no way of getting snapshots ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [November 5, 2023, 9:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4527 "2023-11-05T21:58:19Z")
Hi almost every day Iā€™m having restart the app as all cameras are showing an error, they are C24 solo outdoor cameras. Also when this happens the Eufy app disappears from the add device page. I have a homey pro 2019 on 7.5.1 and in using app version 3.18.13 All help would be appreciated ![IMG_6831](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/1/d1517dc6c640bab21b7f32a065c4e7c3ad0aa077.png) ![IMG_6832](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/d/dd4c5d57a913d4033c70aa7d238eb68c48c999a5.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 5, 2023, 10:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4528 "2023-11-05T22:07:25Z")
@gy_1977 when that happens can you go to the app overview? My guess is that the app crashes Also i would suggest to update your Homey to 10.0.2 šŸ˜‰ ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [November 5, 2023, 10:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4529 "2023-11-05T22:20:02Z")
Hi @martijnpoppen My bad Iā€™m on 10.0.2, see below. Would the app be prone to crashing most days? ![IMG_6833](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/5/751d57065073e79b93d7d35c95ac3dca20e12b7e.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 5, 2023, 10:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4530 "2023-11-05T22:35:46Z")
@gy_1977 probably your.homey is high on memory. As Eufy is a memory heavy app its also the one which would be closed first when your Homey is high on memory ---
**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\ **Post date:** [November 5, 2023, 10:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4531 "2023-11-05T22:51:46Z")
That seems exactly what it is. Thanks ---
**Author:** ![spelevinken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/spelevinken/32/3872_2.png) [@spelevinken](https://community.homey.app/u/spelevinken)\ **Post date:** [November 6, 2023, 7:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4532 "2023-11-06T19:04:56Z")
Thanks So the correct flow including doorbell rang should be? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 6, 2023, 7:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4533 "2023-11-06T19:10:41Z")
@spelevinken sharing my flow as inspiration šŸ˜‰ ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/0/f041d22764f1c0b782bd6e69356d382198dd69e1.png) But keep in mind that a doorbell press doesnā€™t always include a image [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) Q3 ---
**Author:** ![SunEast](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/suneast/32/34199_2.png) [@SunEast](https://community.homey.app/u/SunEast)\ **Post date:** [November 7, 2023, 10:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4534 "2023-11-07T10:22:07Z")
I have found out that you get a picture when the doorbell button is pressed, if you set a delay on the card to 4 seconds. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2023, 10:23am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4535 "2023-11-07T10:23:02Z")
@SunEast only when your doobell detects a person at the same time šŸ™‚ ---
**Author:** ![SunEast](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/suneast/32/34199_2.png) [@SunEast](https://community.homey.app/u/SunEast)\ **Post date:** [November 7, 2023, 10:33am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4536 "2023-11-07T10:33:14Z")
I use ā€œPiPupā€ which sends an image to the TV when someone presses the doorbell. If I donā€™t set a delay of 4 seconds, I only get the previous picture on the TV. This is regardless of whether there has been movement at the front. I have a dual battery doorbell. I have problems with ā€œa person has been identifiedā€, then first comes a message about ā€œunknownā€, and after that comes the personā€™s name ---
**Author:** ![Aybee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/aybee/32/80977_2.png) [@Aybee](https://community.homey.app/u/Aybee)\ **Post date:** [November 7, 2023, 5:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4537 "2023-11-07T17:31:59Z")
No sensor has been reported as open or closed for about 8 hours. The notifications are active until 8 hours ago, is there a problem with the app? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2023, 5:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4538 "2023-11-07T17:34:34Z")
@Aybee please check [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) Q1 first šŸ™‚ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2023, 5:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4539 "2023-11-07T17:35:11Z")
@suneast what notification type did you set in Eufy? Include thumbnail is preferred ---
**Author:** ![Aybee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/aybee/32/80977_2.png) [@Aybee](https://community.homey.app/u/Aybee)\ **Post date:** [November 7, 2023, 5:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4540 "2023-11-07T17:38:59Z")
I have, nothing was changed until 8 hours ago. After I restarted the app 4 times in Homey it worked again ---
**Author:** ![SunEast](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/suneast/32/34199_2.png) [@SunEast](https://community.homey.app/u/SunEast)\ **Post date:** [November 7, 2023, 5:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4541 "2023-11-07T17:48:09Z")
Yes, include thumbnail ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2023, 5:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4542 "2023-11-07T17:51:52Z")
@SunEast can you send a report next time you have person detection? ---
**Author:** ![SunEast](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/suneast/32/34199_2.png) [@SunEast](https://community.homey.app/u/SunEast)\ **Post date:** [November 8, 2023, 10:48am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4543 "2023-11-08T10:48:38Z")
How do I do that? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=223) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=225)