# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 220
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 18, 2023, 7:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4443 "2023-10-18T19:25:24Z")
@F2023_F can you try to pair once again and send a diagnostic report after that? ---
**Author:** ![F2023\_F](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f2023_f/32/79060_2.png) [@F2023\_F](https://community.homey.app/u/F2023_F)\ **Post date:** [October 18, 2023, 7:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4444 "2023-10-18T19:37:18Z")
Sorry but how can i send a diagnostic report? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 18, 2023, 7:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4445 "2023-10-18T19:39:13Z")
@F2023_F you can send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![F2023\_F](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f2023_f/32/79060_2.png) [@F2023\_F](https://community.homey.app/u/F2023_F)\ **Post date:** [October 18, 2023, 7:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4446 "2023-10-18T19:48:38Z")
I have send the diagnostics report. Would you like to know the ID of the report? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 18, 2023, 8:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4447 "2023-10-18T20:05:35Z")
@F2023_F not needed. But the logs say that your username or password is invalid ---
**Author:** ![F2023\_F](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f2023_f/32/79060_2.png) [@F2023\_F](https://community.homey.app/u/F2023_F)\ **Post date:** [October 18, 2023, 9:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4448 "2023-10-18T21:08:21Z")
I’m logged in and then receive the message “Please add a homebase before adding this device” For new login, press Vorige ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 18, 2023, 9:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4449 "2023-10-18T21:08:51Z")
@F2023_F so you have to add the Homebase first 😉 ---
**Author:** ![F2023\_F](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f2023_f/32/79060_2.png) [@F2023\_F](https://community.homey.app/u/F2023_F)\ **Post date:** [October 19, 2023, 7:31am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4450 "2023-10-19T07:31:23Z")
Hi Martijn, I choose the video doorbell and when I choose for that I saw a picture of the video doorbell and the homebase so because of that I didn’t add a homebase first. Now I have first selected the homebase and after that the video doorbell, problem solved! Many thanks for your support! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 19, 2023, 8:08am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4451 "2023-10-19T08:08:16Z")
@F2023_F Great! 🎉 ---
**Author:** ![Robin\_Heidemann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_heidemann/32/79549_2.png) [@Robin\_Heidemann](https://community.homey.app/u/Robin_Heidemann)\ **Post date:** [October 19, 2023, 12:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4452 "2023-10-19T12:08:44Z")
Hi, i need the Eufy Homebase to include the Eufy Camera? Or it´s works without the Homebase. Solocam C210 , Homey Pro ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 19, 2023, 12:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4453 "2023-10-19T12:49:11Z")
@Robin_Heidemann it doesn’t need a Homebase, but it’s not supported yet in Homey. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 19, 2023, 4:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4455 "2023-10-19T16:19:51Z")
@Aybee see [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) Q1 ---
**Author:** ![Aybee](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/aybee/32/80977_2.png) [@Aybee](https://community.homey.app/u/Aybee)\ **Post date:** [October 19, 2023, 4:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4456 "2023-10-19T16:30:52Z")
Yes, i have see this to late, now it works 🙂 Thanks ---
**Author:** ![mblom74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mblom74/32/32499_2.png) [@mblom74](https://community.homey.app/u/mblom74)\ **Post date:** [October 19, 2023, 5:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4457 "2023-10-19T17:59:20Z")
Just received a Dual Doorbell Battery E340 (T8214311) But cannot get it to connect. I have it added to my Homebase 3 as I have with 8 other cameras which may be added perfectly. Tried all 3 different doorbells to no avail. Any suggestions? ---
**Author:** ![mblom74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mblom74/32/32499_2.png) [@mblom74](https://community.homey.app/u/mblom74)\ **Post date:** [October 19, 2023, 6:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4458 "2023-10-19T18:21:42Z")
W8ing for this as well! ---
**Author:** ![mblom74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mblom74/32/32499_2.png) [@mblom74](https://community.homey.app/u/mblom74)\ **Post date:** [October 19, 2023, 6:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4459 "2023-10-19T18:30:13Z")
Even worse is that the halloween scares depends on it 🥺 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 19, 2023, 6:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4460 "2023-10-19T18:35:31Z")
@mblom74 see: [[APP][Pro] Eufy Security - #4418 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/4418) Im still waiting on the library. Nothing i can do for now ---
**Author:** ![Roger\_Gorissen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger_gorissen/32/9534_2.png) [@Roger\_Gorissen](https://community.homey.app/u/Roger_Gorissen)\ **Post date:** [October 19, 2023, 9:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4461 "2023-10-19T21:37:49Z")
In a flow I change the security mode of my Homebase 2: every evening to the mode “Slapen” (Custom 1) and every morning to “Thuis” (default present in the Homebase). No problem. But, when I want to do the same with my Homebase 3, I saw that the change to “Slapen” (Custom 1) has no effect. Trying changing to other security modes also has no effect. So, the security mode of the HB 3 stays the same. Even a simple flow (when this flow has started, then change security mode of the HB 3 to …) has no effect. Is this a known issue, any ideas of a solution? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 19, 2023, 9:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4462 "2023-10-19T21:40:14Z")
@Roger_Gorissen yep couple of things you can try - restart Homebase - restart Homey ---
**Author:** ![Roger\_Gorissen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roger_gorissen/32/9534_2.png) [@Roger\_Gorissen](https://community.homey.app/u/Roger_Gorissen)\ **Post date:** [October 19, 2023, 11:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4463 "2023-10-19T23:25:22Z")
Thanks, restarting the Homey did the job! [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=219) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=221)