# \[APP\]\[Pro\] Eufy Security

**URL:** <https://community.homey.app/t/app-pro-eufy-security/44921>\
**Category:** Apps\
**Tags:** app, official, security, camera, homey-pro\
**Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\
**Posts on this page:** 20\
**Page:** 22

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 21, 2021, 5:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/422 "2021-02-21T17:32:00Z")

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That’s really weird. I don’t get why the image tab is missing sometimes 🤔  
Also I think i’ll try a different solution for the on/off. Because I don’t like the deviceclass being a ‘socket’ right now.

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 21, 2021, 8:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/423 "2021-02-21T20:50:09Z")

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@MrBlue made a custom `always-on` setting. So does the same but now the `socket` class is reverted and enable the `camera` class again. Hopefully that will also fix that weird image issue.

Can you check [1.9.7](https://homey.app/a/com.eufylife.security/test/)

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**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\
**Post date:** [February 21, 2021, 9:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/424 "2021-02-21T21:18:55Z")

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1.9.7 here no image tab anymore.

Looks like it’s still a plug type device. Now I have two always on setting options.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/e/ce7f0b2a0b17eb22ba5bd1eaab4de79e43e68014.jpeg)

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 21, 2021, 9:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/425 "2021-02-21T21:37:38Z")

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@2Be  
Yeah changing device classes need a restart.  
That’s why i reverted it.  
Can you restart?

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**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\
**Post date:** [February 21, 2021, 9:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/426 "2021-02-21T21:55:53Z")

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Restarting the app or Homey?

I restarted the Eufy app and then force quit the Homey iOS app fixed it. Maybe a cache issue from the Homey app.

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 21, 2021, 9:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/427 "2021-02-21T21:59:00Z")

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Restarting the app will do. Registering device classes is when the app starts.

also the camera image?

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**Author:** ![MrBlue](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrblue/32/5446_2.png) [@MrBlue](https://community.homey.app/u/MrBlue)\
**Post date:** [February 22, 2021, 8:48am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/428 "2021-02-22T08:48:37Z")

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@martijnpoppen Restarting the app nor restarting Homey didn’t change anything on my end.  
Are you sure you committed the correct build? 😉

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 22, 2021, 9:06am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/429 "2021-02-22T09:06:17Z")

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@MrBlue Yes i’m sure 😛  
1.9.7

What is the issue ?

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**Author:** ![MrBlue](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrblue/32/5446_2.png) [@MrBlue](https://community.homey.app/u/MrBlue)\
**Post date:** [February 22, 2021, 10:34am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/430 "2021-02-22T10:34:28Z")

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Feels like nothing changed over the previous version.  
Image tab still missing and old advanced settings

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/f/9f881e40abb28ec6e9cd0751be2f4c001bd33015.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/f/9fb41058637ed8a752c0db22dfdb1193ce365710.jpeg)

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<div class="post-metadata">

**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\
**Post date:** [February 22, 2021, 10:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/431 "2021-02-22T10:39:49Z")

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Yep also the camera image returned. Still had to hard restart the Homey app on my Mobile.

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 22, 2021, 10:45am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/432 "2021-02-22T10:45:59Z")

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@MrBlue the Algemene instellingen are custom made 🙈  
So it’s the correct version. The image tab is really weird. Didn’t change anything for that…

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 22, 2021, 10:47am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/433 "2021-02-22T10:47:30Z")

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@2be  
Restarting the Eufy-Homey app should be enough. No need to restart the homey app.

 ![WhatsApp Image 2021-02-22 at 11.47.04](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/e/5e55afc1d5b82da5d2da2c24d14b9a560fae2d99.jpeg)

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 22, 2021, 11:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/434 "2021-02-22T11:13:14Z")

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@MrBlue

updated the app. Hopefully this will fix the image tab. I think it’s a timings issue. When i added the quick responses it started behave different 😛

New version [1.9.8](https://homey.app/a/com.eufylife.security/test/)

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<div class="post-metadata">

**Author:** ![MrBlue](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrblue/32/5446_2.png) [@MrBlue](https://community.homey.app/u/MrBlue)\
**Post date:** [February 22, 2021, 11:37am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/435 "2021-02-22T11:37:13Z")

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1.9.8 didn’t fix it either…  
However, deleting the device, restarting the service and installing it again _did_ fix it!  
Now I only need a few minutes to repair all my flows 😅

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<div class="post-metadata">

**Author:** ![Martin\_van\_der\_Aart](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_van_der_aart/32/9658_2.png) [@Martin\_van\_der\_Aart](https://community.homey.app/u/Martin_van_der_Aart)\
**Post date:** [February 22, 2021, 11:55am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/436 "2021-02-22T11:55:34Z")

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I had the same problem when i went to the eufy app version 1.9.5, no more image tab.  
I removed the doorbell from Homey, restarted Homey, restarted the Eufy app and added the doorbell again and the image tab was back.  
Happy again😄

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<div class="post-metadata">

**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\
**Post date:** [February 22, 2021, 12:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/437 "2021-02-22T12:00:54Z")

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Guess hard closing the Homey app and restarting it is the easy way… 😅

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<div class="post-metadata">

**Author:** ![MrBlue](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrblue/32/5446_2.png) [@MrBlue](https://community.homey.app/u/MrBlue)\
**Post date:** [February 22, 2021, 12:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/438 "2021-02-22T12:21:02Z")

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@2Be Tried that as well, didn’t do the trick on my end ☹

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 22, 2021, 12:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/439 "2021-02-22T12:37:05Z")

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Sorry guys 🙈

Didn’t know that changing a device class had this impact ☹

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [February 22, 2021, 12:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/440 "2021-02-22T12:39:49Z")

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@MrBlue Back to the topic 😛  
Does the `custom` Always On feature work for you?

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<div class="post-metadata">

**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\
**Post date:** [February 22, 2021, 3:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/441 "2021-02-22T15:45:56Z")

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@martijnpoppen , I just updated to 1.9.8 and now my image tab is gone again… 😉

Restarting the Eufy app or Homey app didn’t fix it.

Re-adding the device did. In the image tab there is a drop down menu with two choices both being Deurbel, the name of the device. why are there two?

Recently (like 2 or 3 weeks) pressing my doorbell will trigger my doorbell flow twice. So two images and two notifications. etc. Maybe because it sees two devices in one?

[Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=21)

[Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=23)
