# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 211
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 7:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4257 "2023-08-29T19:20:55Z")
@ExtraKim @Julian_Isaacson so let’s start with this first. I updated the library with some latest fixes in it. Let’s see if that fixes it or if we have to dig deeper. You can install the test version via this url: [Eufy Security App for Homey | Homey](https://homey.app/a/com.eufylife.security/test) ---
**Author:** ![Julian\_Isaacson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julian_isaacson/32/24268_2.png) [@Julian\_Isaacson](https://community.homey.app/u/Julian_Isaacson)\ **Post date:** [August 29, 2023, 8:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4258 "2023-08-29T20:06:01Z")
Updated but hasn’t fixed the issue. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 8:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4259 "2023-08-29T20:10:10Z")
@Julian_Isaacson @ExtraKim I asked the developer of the Eufy library for help : [Door sensors not reporting · Issue #367 · bropat/eufy-security-client · GitHub](https://github.com/bropat/eufy-security-client/issues/367) ---
**Author:** ![Julian\_Isaacson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julian_isaacson/32/24268_2.png) [@Julian\_Isaacson](https://community.homey.app/u/Julian_Isaacson)\ **Post date:** [August 29, 2023, 8:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4260 "2023-08-29T20:27:52Z")
Thanks @martijnpoppen ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 30, 2023, 7:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4261 "2023-08-30T19:27:31Z")
## New app update (TEST: [3.18.2](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1:** NEW: improve handling of battery and temperature > **2:** NEW: add debug logs for doorsensors > > **FIXES:** > **1** : FIX: update Eufy library > **2** : FIX: force thumbnail on restart bug * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 30, 2023, 7:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4262 "2023-08-30T19:28:30Z")
@Julian_Isaacson @ExtraKim I enabled debug for the app so it contains all logs from the library so I can share that with the developer of the library. Can you install the latest test version and send me a diagnostic report after you triggered the door sensor? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 30, 2023, 7:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4263 "2023-08-30T19:28:41Z")
@Sharkys See above release for battery and temp 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 30, 2023, 7:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4264 "2023-08-30T19:40:46Z")
@Stefan_Lenders I added some debug logs so it would show what is wrong. Can you install this test version , wait 3 minutes and send a report after trying the on/off ? Test version: [Eufy Security App for Homey | Homey](https://homey.app/a/com.eufylife.security/test) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 30, 2023, 8:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4265 "2023-08-30T20:25:31Z")
@edumos @TammeMagal You both asked about the thumbnnail setting which was enabled on every restart/update. That’s fixed in the latest testversion 🙂 See: [[APP][Pro] Eufy Security - #4261 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/4261) ---
**Author:** ![Stefan\_Lenders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stefan_lenders/32/10368_2.png) [@Stefan\_Lenders](https://community.homey.app/u/Stefan_Lenders)\ **Post date:** [August 30, 2023, 8:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4266 "2023-08-30T20:59:17Z")
Done, de576317-c55e-40f0-9e31-614295294c71 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 30, 2023, 9:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4267 "2023-08-30T21:05:02Z")
@Stefan_Lenders unfortunately everything looks as it should. But i guess the camera is still off in Eufy? 🤔 ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 30, 2023, 10:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4268 "2023-08-30T22:15:20Z")
Won’t be home until tomorrow. ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [August 31, 2023, 7:08am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4269 "2023-08-31T07:08:02Z")
@martijnpoppen Have you managed to find anything related to this? I have speakers talking when leaving/entering the house, so this “bug” makes it a bit funny. ![new](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/3/63977d18d896475de758a39b2db80f188c07a091.png) @all Anyone else who experiences that notifications from Eufy are quite delayed from time to time? Homebase 2 and iOS. Not minutes, but maybe 5-10 seconds, and since the Homey app is dependent on those notifications, it’s quite a long time. I notice it at least, ESPECIALLY when I change arm states through flows. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 31, 2023, 7:17am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4270 "2023-08-31T07:17:45Z")
@Peter_Kalrsson yeah send you 3 DM’s 😉 (last week) And there’s another person with kinda the same issue I suspect that a flow is running while it shouldn’t but therefore i need insights in the flows to find out what is running and why. ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [August 31, 2023, 7:34am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4271 "2023-08-31T07:34:02Z")
So sorry @martijnpoppen - I have missed them! 😂 Will look at them during the day! ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 31, 2023, 10:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4272 "2023-08-31T10:07:20Z")
I get a timeout when I’m trying to install the app, but at the same time I got a notification in the timeline that the app updated this morning. ![Screenshot_20230831_120420_Samsung Internet](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/9/b9c441f925b912a867b3ecdf1b21bf877e18aaa2.jpeg) ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 31, 2023, 10:11am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4273 "2023-08-31T10:11:22Z")
4625db17-08af-4125-9b9f-b0130d4b4325 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 31, 2023, 10:54am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4274 "2023-08-31T10:54:32Z")
@ExtraKim can you trigger the doorsensor first before sending a report? 🙂 ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 31, 2023, 11:12am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4275 "2023-08-31T11:12:51Z")
Should it be trigged during the time I make the report? Because I did trigger it just before I made the report. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 31, 2023, 11:27am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4276 "2023-08-31T11:27:25Z")
@ExtraKim yeah if you do during the report would be better. Homey Pro 23 caps of the logs to 250 lines which is not enough ☹ [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=210) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=212)