# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 210
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 29, 2023, 7:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4237 "2023-08-29T07:14:58Z")
![bild](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/c/7cf89af494108dd8fe4ead2f672ca491391957ce.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 7:17am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4238 "2023-08-29T07:17:19Z")
> [@ExtraKim](#): > > Is this right in the settings? Yes that’s right. > [@ExtraKim](#): > > I haven´t changed anything in the settings. I use 3 different Modes “Away”, a custom called “Daytime at home” and a custom called “Night” all of them has notifications on for the sensors. Strange, can you try a restart of the app? ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 29, 2023, 7:24am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4239 "2023-08-29T07:24:42Z")
Did that again but nothing happens, I can still see in the Eufy app that the status of the sensors change, but in Homey they don’t. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 7:31am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4240 "2023-08-29T07:31:21Z")
@ExtraKim and do you receive a notification on your phone from the Eufy app (not homey) when you trigger the sensor? ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 29, 2023, 7:36am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4241 "2023-08-29T07:36:56Z")
I have turned off notifications from Eufy in Android settings, since I don’t want a notification every time one of my 12 cameras see me walking by 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 7:40am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4242 "2023-08-29T07:40:00Z")
@ExtraKim oh haha, but are you able to verify that ? 🙂 Because if Eufy doesn’t trigger homey would also not trigger it ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 29, 2023, 7:48am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4243 "2023-08-29T07:48:14Z")
I turned on notifications in Android, I got six notifications just going to my mailbox and opening and closing it… 😃 With other words, Eufy are getting the notifications. ![Screenshot_20230829_094149_Settings](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/0/70cfe65410b28745c0e2b47f3c7fbdcc2dcb9762.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 7:52am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4244 "2023-08-29T07:52:35Z")
@ExtraKim can you send a diagnostic report? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 7:56am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4245 "2023-08-29T07:56:06Z")
@ExtraKim seems like the eufy Library can’t find a lot of your devices. Can you do a repair? (ideally the homebase) ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 29, 2023, 7:57am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4246 "2023-08-29T07:57:38Z")
Here you go: d6d47811-7278-45f3-92bb-82573bce897e ![Screenshot_20230829_095133_eufy Security](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/0/d04a3f5a0b0c95af2a777a58bf647ed09c8fade6.jpeg) ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 29, 2023, 8:02am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4247 "2023-08-29T08:02:22Z")
I clicked on “Repair” it “turned” for a while and then it got me back to the same page, not sure if it worked or not. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 8:03am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4248 "2023-08-29T08:03:38Z")
@ExtraKim that’s good then it worked and all your devices should show: “Connecting to Eufy server” ---
**Author:** ![ExtraKim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/extrakim/32/85286_2.png) [@ExtraKim](https://community.homey.app/u/ExtraKim)\ **Post date:** [August 29, 2023, 8:16am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4249 "2023-08-29T08:16:51Z")
I have noticed that the status change in the logg but not always at the device page in the Eufy app, may this have something to do with it? ![Screenshot_20230829_101350_eufy Security](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/5/a5bf489abee400eb8c2e3ce281b1dba01d35ab2b.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 8:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4250 "2023-08-29T08:22:44Z")
@ExtraKim i don’t know, but Homey doens’t look at that page, only at push notifications ---
**Author:** ![edumos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edumos/32/37775_2.png) [@edumos](https://community.homey.app/u/edumos)\ **Post date:** [August 29, 2023, 1:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4251 "2023-08-29T13:13:19Z")
I noticed it also that in the Eufy Homey app the public IP is registered. So is that the reason why schema switching doesn’t work on devices not connected to a Homebase2? Now I’m not sure if it ever worked in the past, I was convinced that devices not connected to the Homebase2 did switch security scheme. My memory is failing me. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 1:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4252 "2023-08-29T13:24:52Z")
@edumos for solocams: yes. Eufy can’t resolve the local IP by itseld. That’s why you can fill in the IP yourself for those cams and make a override 🙂 after you filled in the local IP there it should work ---
**Author:** ![Julian\_Isaacson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julian_isaacson/32/24268_2.png) [@Julian\_Isaacson](https://community.homey.app/u/Julian_Isaacson)\ **Post date:** [August 29, 2023, 6:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4253 "2023-08-29T18:24:28Z")
@martijnpoppen having exactly the same problem here with door/window sensors. Was all working fine until 14 days ago when Homey stopped receiving notifications from these sensors. I can still change the mode of each Homebase from the Homey app but there doesn’t seem to be any feedback from Eufy to Homey. These are the things I’ve tried: 1. Checked all notification settings on Eufy app. 2. Logged into the Homey app with a different user (also logged in with a diffrent user on the Eufy app so it wasn’t the same). 3. Deleted and re-added one of the sensors. 4. Repaired each of the Homebases and each of the sensors. 5. Restarted the app. 6. I am still getting the notifications from each sensor via the Eufy app. 7. Completed a restart of one of the Homebases from the Eufy app and then a PTP. 8. Deleted a sensor from the Homebase and the Homey app and then reinstalled it on both the Homebase and then Homey. None of these have resolved the issue. I haven’t tried unistalling and re-installing the Homey app as I’m not sure what the consequences would be for the (dozens) of flows I have linked to the app. As with @ExtraKim nothing has changed at my end (either in the Eufy app or the Homey app) and if I test run the related flows within Homey they work perfectly. If the only other option is to delete the app and reinstall it then I’ll do that but I don’t want to go through the hassle if it’s unlikely to fix the issue. ---
**Author:** ![Julian\_Isaacson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julian_isaacson/32/24268_2.png) [@Julian\_Isaacson](https://community.homey.app/u/Julian_Isaacson)\ **Post date:** [August 29, 2023, 6:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4254 "2023-08-29T18:27:28Z")
Sorry, forgot to include the diagnostics report 8af2d647-3826-4164-a292-2e4fed5af283 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 7:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4255 "2023-08-29T19:14:50Z")
@Julian_Isaacson Thanks for the info. I will check whats wrong, but it be hard to look for the issue without having the hardware available here 😉 Next to that, repairing per device is not needed, if you repair a eufy device in homey it will repair all of them 😛 Saves you some time in the future Removing the app is not needed as the connection form Eufy to Homey is cloud based ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 29, 2023, 7:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4256 "2023-08-29T19:20:10Z")
## New app update (TEST: [3.17.5](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1:** - > > **FIXES:** > **1** : FIX: update Eufy library * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=209) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=211)