# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 206
**Author:** ![JWB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jwb/32/78856_2.png) [@JWB](https://community.homey.app/u/JWB)\ **Post date:** [August 21, 2023, 6:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4156 "2023-08-21T18:35:41Z")
Hey @martijnpoppen I updated the app at work this morning and tested it immediately. The behaviour was the same as described earlier. Just got back from work and tried again. Again the same result. I made a report. ca7c7cd7-7509-491d-80bf-6c4beeb05696 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 21, 2023, 6:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4157 "2023-08-21T18:40:59Z")
@JWB really strange. Already had contact with other Eufy devs and the fix is implemented in the library im using. Can you try a repair of the Homebase. If that doenst work i’ll check again. Will also try to update my Homebase to the same firmware ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 21, 2023, 6:43pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4158 "2023-08-21T18:43:44Z")
@JWB updated and got the same issue. 😕 Will check ---
**Author:** ![Ilyas](https://avatars.discourse-cdn.com/v4/letter/i/f04885/32.png) [@Ilyas](https://community.homey.app/u/Ilyas)\ **Post date:** [August 21, 2023, 4:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4159 "2023-08-21T04:22:56Z")
I have a problem with the homey app, in last few days I can not use homey to turn on or off the cams. In homey it does turn them off and on but in the eufy app it seems like nothing is happening. I reinstalled the app added the devies and created new user but does not seem to help. Do you have any clue? Thanks in advance Additional info: Homey pro(2016-2019) Early 2019 Version 10.0.0 App version 7.3.0.1253 Eufy security app: V3.16.10 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 21, 2023, 5:16am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4160 "2023-08-21T05:16:55Z")
Maybe ask directly in the relevant thread, include your Homey version and app version + share diag. report with the developer. > [@\[APP\]\[Pro\] Eufy Security](https://community.homey.app/t/app-pro-eufy-security/44921): > > uk - Eufy Security Smart Home Simplified Add support for Eufy Cam/Doorbell in Homey. Useful links [To-Do List memo](https://community.homey.app/t/app-eufy-security/44921/3)[Frequently Asked Questions white_question_mark](https://community.homey.app/t/app-eufy-security/44921/4)[Unsupported Devices exclamation](https://community.homey.app/t/app-eufy-security/44921/5)[Get Support construction](https://community.homey.app/t/app-eufy-security/44921/2)[Dutch subtopic netherlands](https://community.homey.app/t/app-pro-eufy-security-nl/60540/) NOTE This is not the topic for Eufy Home devices. The topic for Eufy Home you can find here: [Eufy Home](https://community.homey.app/t/app-eufy-home/46610) Account Information Because of the way the Eufy Security private API works, an email/password combo cannot work with both the … ---
**Author:** ![Ilyas](https://avatars.discourse-cdn.com/v4/letter/i/f04885/32.png) [@Ilyas](https://community.homey.app/u/Ilyas)\ **Post date:** [August 21, 2023, 5:41am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4161 "2023-08-21T05:41:16Z")
Thanks for the replay I added the additional info. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 21, 2023, 6:05am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4162 "2023-08-21T06:05:36Z")
Yeah but I wrote : _Maybe ask directly in the relevant thread_ - I see you have updated your original message instead. Also there is no diag. details - go to the EUFY app, press CREATE DIAGNOSTIC REPORT, enter details of your issue and in best scenario, go to the thread I posted you, include your message there + include diag. id and hope that Martijn will comment on your issue (I’m sure he will) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 21, 2023, 6:40am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4163 "2023-08-21T06:40:40Z")
@Ilyas theres a issue with the newest Homebase firmware. I’ll push a fix for that today. Probably that will resolve your issue edit: fix is pushed this morning and should auto update 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 21, 2023, 7:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4165 "2023-08-21T19:06:03Z")
## New app update (LIVE: [3.17.1](https://homey.app/a/com.eufylife.security)): > **Changelog:** > > **NEW:** > **1:** NEW: p2p data encryption for firmware 3.3.0.1 > > **FIXES:** > **1** : - * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 21, 2023, 7:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4166 "2023-08-21T19:07:56Z")
@JWB I can confirm this version works 🙂 I didn’t update the library properly 🤦‍♂️ ---
**Author:** ![JWB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jwb/32/78856_2.png) [@JWB](https://community.homey.app/u/JWB)\ **Post date:** [August 21, 2023, 7:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4167 "2023-08-21T19:53:12Z")
@martijnpoppen I got a notification from my Homey that the app had been updated. Immediately tested it and it works again. Thank you very much. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 21, 2023, 8:03pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4168 "2023-08-21T20:03:48Z")
@JWB Awesome! sorry for the troubles! ---
**Author:** ![Ilyas](https://avatars.discourse-cdn.com/v4/letter/i/f04885/32.png) [@Ilyas](https://community.homey.app/u/Ilyas)\ **Post date:** [August 21, 2023, 10:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4169 "2023-08-21T22:15:06Z")
Thnx it helped! Working like charm again thnx 🙂 ---
**Author:** ![Yov](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yov/32/33840_2.png) [@Yov](https://community.homey.app/u/Yov)\ **Post date:** [August 22, 2023, 12:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4170 "2023-08-22T12:14:54Z")
Hello, i upgradet to the new homebase and it can identify people. But i can not find the tag “a Person” anywhere in my logic variable’s? i want this to open up a gate (eventualy un the future i hope on license plate detection…) ![afbeelding](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/a/3a6f667b011d4126514359c497af84c0f966e674.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 22, 2023, 12:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4171 "2023-08-22T12:32:30Z")
Hey @Yov The next card in your flow should have the person tag available ---
**Author:** ![Yov](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yov/32/33840_2.png) [@Yov](https://community.homey.app/u/Yov)\ **Post date:** [August 22, 2023, 12:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4172 "2023-08-22T12:37:26Z")
Martijn, it is not in the list ( this is an example i took) ![afbeelding](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/8/b83da89d093483d1dc64adf1f421b56c36438dfd.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 22, 2023, 12:43pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4173 "2023-08-22T12:43:24Z")
@Yov Removed backyard from the input field, it will show up on top of the lsit It’s a flow specific token and it’s not available on the device variables ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 22, 2023, 12:43pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4174 "2023-08-22T12:43:44Z")
## New app update (LIVE: [3.17.3](https://homey.app/a/com.eufylife.security)): > **Changelog:** > > **NEW:** > **1:** - > > **FIXES:** > **1** : FIX: Security modes: prevent OFF mode when no keypad connected * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * ---
**Author:** ![Yov](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yov/32/33840_2.png) [@Yov](https://community.homey.app/u/Yov)\ **Post date:** [August 22, 2023, 12:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4175 "2023-08-22T12:59:35Z")
I feel stupid now… ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 22, 2023, 1:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4176 "2023-08-22T13:00:39Z")
@Yov no worries! Every app works in a different way. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=205) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=207)