# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 204
**Author:** ![JWB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jwb/32/78856_2.png) [@JWB](https://community.homey.app/u/JWB)\ **Post date:** [August 17, 2023, 9:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4115 "2023-08-17T21:18:43Z")
Hey, I send a report. 51ab28a5-c6a5-403e-ba1a-1212139b4baf Thanks ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 17, 2023, 9:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4116 "2023-08-17T21:22:44Z")
@JWB got it. Its a issue which i fixed in the test version already but thats not live yet. Will push it immediately… hopefully it gets approved by Athom soon! ---
**Author:** ![JWB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jwb/32/78856_2.png) [@JWB](https://community.homey.app/u/JWB)\ **Post date:** [August 18, 2023, 6:11am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4117 "2023-08-18T06:11:08Z")
@martijnpoppen Thanks for the quick shift. Much appreciated. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 18, 2023, 3:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4118 "2023-08-18T15:22:32Z")
## New app update (LIVE: [3.16.8](https://homey.app/a/com.eufylife.security)): > **Changelog:** > > **NEW:** > **1:** NEW: add alarm motion sensor text (generic motion alarm) > > **FIXES:** > **1** : FIX: S220 events > **2** : FIX: Camera alarm > **3** : FIX: security mode selected without interaction (was caused by a check in background) > **4** : FIX: Parameter parsing - Security mode issue * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 18, 2023, 3:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4119 "2023-08-18T15:23:02Z")
@JWB @edumos above release will fix your issue. should auto update on your Homey in an hour 🙂 ---
**Author:** ![maxnuij](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maxnuij/32/79105_2.png) [@maxnuij](https://community.homey.app/u/maxnuij)\ **Post date:** [August 18, 2023, 4:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4120 "2023-08-18T16:57:04Z")
Hi @martijnpoppen, I noticed that since a few days the start trigger “when security mode changes” does not work anymore. Weirdly enough it works when I manually change the security mode, but when the security mode is changed by another flow, the “when security mode changes” does not start. Any ideas on how to fix this? I sent the diagnostic report 🙂 ---
**Author:** ![JWB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jwb/32/78856_2.png) [@JWB](https://community.homey.app/u/JWB)\ **Post date:** [August 18, 2023, 7:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4121 "2023-08-18T19:15:00Z")
Hey @martijnpoppen Unfortunately. The latest version doesn’t work. I uninstalled and reinstalled the entire app. I even created a separate account with Eufy. When I change the status, I don’t see it reflected in the Eufy app. In an earlier app, you could see the status change immediately. I created a new report. Maybe it will help you way. Thanks for the effort. Regards 2657081f-1318-44fc-a0bc-1719f975b2e5 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 18, 2023, 8:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4122 "2023-08-18T20:53:09Z")
> [@martijnpoppen](#): > > If you find any **issues** , send a **report** via the mobile homey app > > > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) @maxnuij please follow this ☝🏼 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 18, 2023, 8:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4123 "2023-08-18T20:55:39Z")
@maxnuij make sure your Homebase notifications are enabled in the Eufy app in your phone ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 18, 2023, 8:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4124 "2023-08-18T20:57:56Z")
@JWB logs look good. Do you refresh the page when you check it in the Eufy app? ---
**Author:** ![JWB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jwb/32/78856_2.png) [@JWB](https://community.homey.app/u/JWB)\ **Post date:** [August 19, 2023, 8:42am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4125 "2023-08-19T08:42:08Z")
Hey @martijnpoppen , A refresh doesn’t matter. I did a little research. It seems that from Homey the status is not updated, when I change it in Homey. When I change the status in the Eufy app, I see the status in Homey changing to the correct setting almost in real time. It looks like one-way traffic. Could it be that your app is sending the wrong status code to Eufy. At least the status code received from Eufy works. Maybe there is a mismatch between the equations. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 19, 2023, 9:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4126 "2023-08-19T09:49:21Z")
@JWB its definitely sending the correct data. I tested it. Are your Homey and Homebase in the same network? If not that might be the issue. ---
**Author:** ![JWB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jwb/32/78856_2.png) [@JWB](https://community.homey.app/u/JWB)\ **Post date:** [August 19, 2023, 10:10am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4127 "2023-08-19T10:10:06Z")
@martijnpoppen Yes. Both Homey and eufy are in the same network. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 19, 2023, 10:11am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4128 "2023-08-19T10:11:32Z")
@JWB can you restart the app and send a report after that? ---
**Author:** ![JWB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jwb/32/78856_2.png) [@JWB](https://community.homey.app/u/JWB)\ **Post date:** [August 19, 2023, 11:03am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4129 "2023-08-19T11:03:17Z")
@martijnpoppen done. 0041fcda-5845-4f16-b557-8ae2a98011ac ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 19, 2023, 12:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4130 "2023-08-19T12:56:15Z")
@JWB maybe not related. but can you disable Loitering detectection on your Dual doorbell? Looks like it gives an error and my guess is that it breaks the Homebase. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 19, 2023, 1:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4131 "2023-08-19T13:07:23Z")
## New app update (TEST: [3.16.9](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW:** > **1:** - > > **FIXES:** > **1** : FIX: non parsable param - Eufy cam dual * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 19, 2023, 1:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4132 "2023-08-19T13:07:37Z")
@JWB can you check the above release to the test channel? ---
**Author:** ![maxnuij](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maxnuij/32/79105_2.png) [@maxnuij](https://community.homey.app/u/maxnuij)\ **Post date:** [August 19, 2023, 2:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4133 "2023-08-19T14:29:41Z")
Hi @martijnpoppen, Yes all notifications are turned on. And it did work for the past few months. Weird thing is that when the security mode is changed by a person via the key pad or the app. The trigger does work. Only when the security mode is changed by a homey flow, the trigger doesn’t work. ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [August 19, 2023, 2:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4134 "2023-08-19T14:41:47Z")
@martijnpoppen I have the exact same problem: 1. When the door is unlocked, I switch to “Home” mode through a flow. 2. The Eufy notification is received on the phone. 3. HomeBase in Homey is switched to Home. **4. The cards “Arm Mode changed \> Arm Mode is Home” is NOT triggered.** ebe43cb8-ee64-4d56-9827-3c0a77c9ff97 Homey 2023 with Eufy v3.16.8, Homebase 2. (I have migrated to HP2023 during the past weeks, so a bit unsure when this stopped working.) [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=203) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=205)