# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 198
**Author:** ![Markus\_Jonsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/markus_jonsson/32/56590_2.png) [@Markus\_Jonsson](https://community.homey.app/u/Markus_Jonsson)\ **Post date:** [July 28, 2023, 11:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3993 "2023-07-28T11:39:09Z")
okay. but if I don’t have homebase, can the camera distinguish a person instead of, for example, a tree that moves? Markus ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 28, 2023, 11:45am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3994 "2023-07-28T11:45:14Z")
@Markus_Jonsson yes thats default Eufy behavior and is also possible in Homey ---
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [July 29, 2023, 11:33am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3995 "2023-07-29T11:33:16Z")
Good morning for some time the battery level of the cameras has not been good. What to do ? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 29, 2023, 12:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3996 "2023-07-29T12:10:22Z")
@Matthieu_Moreau yes correct see [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) Q5 ---
**Author:** ![Krosso](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/krosso/32/5434_2.png) [@Krosso](https://community.homey.app/u/Krosso)\ **Post date:** [August 1, 2023, 9:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3997 "2023-08-01T09:07:52Z")
have problem that my devices going offline after some hours, restart the app solves the problem I have send you a diag What can it be causing this (have never worked for me)? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 1, 2023, 9:57am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3998 "2023-08-01T09:57:45Z")
Hey @Krosso I already replied on your report: Unofrtunately I can’t see anything in the logs. (they are empty) This might be memory related. Probably your Homey is handling too much at the same time. Sometimes you can see a red triangle in the apps overview, if you see that, you can click it and see the reason ---
**Author:** ![RSx1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rsx1/32/79224_2.png) [@RSx1](https://community.homey.app/u/RSx1)\ **Post date:** [August 1, 2023, 9:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3999 "2023-08-01T21:14:28Z")
Hi, when rotating pan and tilt camera 90 degrees, eufy app is sending many requests. Eufy account is/can be blocked or random timeout issues occure, so rotation is not very reliable. Setting camera(s) to facing wall while people are at home could be very usefull feature. Cannot be these issues resolved with additional parameter “speed” in action “Turn lens in direction with x speed, repeat this amount times”? Eufy client should support method station.setPanAndTiltRotationSpeed(device, value as number); Best regards, RSx1 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 1, 2023, 9:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4000 "2023-08-01T21:49:55Z")
Hey @RSx1 Yeah the speed is cntrolable. You can also set that in the Eufy app. However that doesn’t change the amount of commands you have to send for the rotation. Turning the cam on or off also results in the lens turning. Which might be a alternative. It can still detect sound that way ---
**Author:** ![Krosso](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/krosso/32/5434_2.png) [@Krosso](https://community.homey.app/u/Krosso)\ **Post date:** [August 2, 2023, 6:05am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4001 "2023-08-02T06:05:57Z")
Hello Thanks for your answer I have created a second e-mail (not the same as I use in eufy app) shoul I share all my devices in eufy app to this e-mail (with admin rights) , or should I share the home to this e-mail in eufy app? Do you think go to the new homey pro should solve this ? /Regards Per ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 2, 2023, 6:26am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4002 "2023-08-02T06:26:49Z")
Hey @Krosso You should share the devices 🙂 Yeah a HP23 might run better… the Eufy app is really heavy in HP19 but that mainly because of the library behind it which i cant easily change ---
**Author:** ![Borskietje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/borskietje/32/82263_2.png) [@Borskietje](https://community.homey.app/u/Borskietje)\ **Post date:** [August 2, 2023, 9:58am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4003 "2023-08-02T09:58:16Z")
@martijnpoppen I’m still struggling with the voice prompts. Sometimes it works, sometimes not. Now I also het an error: voice doesn’t exist. But I really do have two different voice prompts. Can you help me? Here is a diagnostic report code: d67a4955-a427-4e30-ae44-c83146d1c136 ![Screenshot_2023-08-02-11-54-49-657_app.homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/d/1d13430503fec6cbf7914d9e724ca8941dea5492.jpeg) ![Screenshot_2023-08-02-11-57-12-821_com.oceanwing.battery.cam](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/e/be98945ee3493d03cc18c268a554c7f202dfe0f3.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 2, 2023, 9:59am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4004 "2023-08-02T09:59:02Z")
@Borskietje I would suggest to restart the app and see if that resolves it 😉 ---
**Author:** ![Borskietje](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/borskietje/32/82263_2.png) [@Borskietje](https://community.homey.app/u/Borskietje)\ **Post date:** [August 2, 2023, 10:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4005 "2023-08-02T10:07:26Z")
I just did. The second voice prompt is now recognized by the app. However, the push action to the doorbell doesn’t work that well. I just tried to test the flow, and the check-mark tells me it has send the voiceprompt to the doorbell. However, the doorbell doesn’t play any voice prompt. Here another diagnostic report code: 0c6c0fcf-5b08-4efb-8ecf-be0a01baa877 ![IMG_20230802_120426](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/e/3ea06ef7f3540924b92ead3d795ffde57f13a9e9.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 2, 2023, 10:11am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4006 "2023-08-02T10:11:03Z")
@Borskietje all looks good in the logs. The doorbell never reports back if it did something with the command, it’s one way communication. The voice reponse are not always that stable. Especially when you try a lot after each other, then at some point the doorbell just ignores it to save Battery ---
**Author:** ![Bas\_Hegteler](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bas_hegteler/32/79500_2.png) [@Bas\_Hegteler](https://community.homey.app/u/Bas_Hegteler)\ **Post date:** [August 2, 2023, 7:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4007 "2023-08-02T19:19:06Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/7/27289e69b94a6b04554b0f9a08071a5fd03ed584.png) Goedenavond enig idee waarom de lamp niet aangaat? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 2, 2023, 7:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4008 "2023-08-02T19:30:26Z")
Hi @Bas_Hegteler Please keep this thread in English, or use the [Dutch subtopic](https://community.homey.app/t/app-pro-eufy-security-nl/60540) The reason is probably that your push notifications are off. See [[APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum](https://tinyurl.com/eufy-homey) **Q1** for the correct settings 🙂 ---
**Author:** ![Bas\_Hegteler](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bas_hegteler/32/79500_2.png) [@Bas\_Hegteler](https://community.homey.app/u/Bas_Hegteler)\ **Post date:** [August 2, 2023, 7:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4009 "2023-08-02T19:45:52Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/6/36b5d1cd5accb9c815ccb316c9b8566b4183709b.jpeg) My apologies for the Dutch. Thanks for your quick response. As far as I can see it’s on. I get a push notification on my phone every time I move. but in the homy app i don’t see anything. ---
**Author:** ![Bas\_Hegteler](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bas_hegteler/32/79500_2.png) [@Bas\_Hegteler](https://community.homey.app/u/Bas_Hegteler)\ **Post date:** [August 2, 2023, 7:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4010 "2023-08-02T19:51:12Z")
Resetting the app was the solution. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 2, 2023, 7:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4011 "2023-08-02T19:54:37Z")
@Bas_Hegteler that would have been my suggestion 😛 Sometimes the notification checker gets stuck. Already tried multiple ways to fix it, luckily a app restart is the fix most of the time 🙂 ---
**Author:** ![Philip\_Gunkel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_gunkel/32/81605_2.png) [@Philip\_Gunkel](https://community.homey.app/u/Philip_Gunkel)\ **Post date:** [August 3, 2023, 1:43pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/4012 "2023-08-03T13:43:04Z")
@martijnpoppen any idea when/if the S220 solo will be supported? Thx and kind regards from Berlin [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=197) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=199)