# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 190
**Author:** ![Goliath](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goliath/32/15652_2.png) [@Goliath](https://community.homey.app/u/Goliath)\ **Post date:** [June 6, 2023, 4:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3833 "2023-06-06T16:27:31Z")
@martijnpoppen you should have a new report now from me. Let me know if you find something interesting. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 10, 2023, 2:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3834 "2023-06-10T14:25:45Z")
## New app update (TEST: [3.12.3](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW** > **1** : NEW: library: better image decryption > **2** : NEW: add option for manual IP address for Solocams E/S/L series > > **FIXES:** > **1** : FIX: HB3 Dual Doorbell notification (Person recognition) > **2** : FIX: memory leak after re-pairing > **3** : FIX: notification service not started after pairing new devices > **4** : FIX: door sensor ghost events > **5** : FIX: pairing captcha not working * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 10, 2023, 2:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3835 "2023-06-10T14:26:06Z")
@Goliath made a new fix, can you check? 😃 ---
**Author:** ![Goliath](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goliath/32/15652_2.png) [@Goliath](https://community.homey.app/u/Goliath)\ **Post date:** [June 11, 2023, 6:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3836 "2023-06-11T18:56:23Z")
@martijnpoppen I’m still having problem with motion detection. Sometimes it just get stuck and do not report any detection. Now last time it was triggered was 2h ago but I have been going in and out multiple times during this hour. ![IMG_3037](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/c/dcc461d5306882726ebb15cb6c61346b68ab10fe.jpeg) And also battery capacity is not updated either it’s been stuck on a level which was a few weeks ago. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 11, 2023, 7:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3837 "2023-06-11T19:34:27Z")
@Goliath make sure that your push notifications are enabled in all the security modes you use. Otherwise it will not be detected by Homey Battery is not reliable see: [[APP][Pro] Eufy Security - #4 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/4) Q5 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 11, 2023, 8:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3838 "2023-06-11T20:37:42Z")
@Goliath also checked the report for the dual cam. Theres no user detection in the notification at all 😕 Can you change the notification type maybe and see if that makes any difference? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 11, 2023, 8:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3839 "2023-06-11T20:57:41Z")
## New app update (TEST: [3.12.4](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **NEW** > **1** : NEW: library: better image decryption > **2** : NEW: add option for manual IP address for Solocams E/S/L series > > **FIXES:** > **1** : FIX: pairing captcha not working > **2** : FIX: memory leak after re-pairing > **3** : FIX: notification service not started after pairing new devices > **4** : FIX: door sensor ghost events * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 11, 2023, 9:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3840 "2023-06-11T21:00:12Z")
@RobbertV This should fix the captcha for the login again ☝ For you Homebase events make sure you have the notifications enabled in the Homebase settings 🙂 ---
**Author:** ![Goliath](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goliath/32/15652_2.png) [@Goliath](https://community.homey.app/u/Goliath)\ **Post date:** [June 11, 2023, 9:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3841 "2023-06-11T21:14:10Z")
It is enabled, I’m getting push notification via official eufy app but within homey it’s not getting triggered. ---
**Author:** ![RobbertV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robbertv/32/37250_2.png) [@RobbertV](https://community.homey.app/u/RobbertV)\ **Post date:** [June 11, 2023, 9:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3842 "2023-06-11T21:17:43Z")
Login works again, thank you! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 11, 2023, 9:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3843 "2023-06-11T21:18:56Z")
@Goliath that’s strange, it should come in, can you send a report when that happens again? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 11, 2023, 9:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3844 "2023-06-11T21:39:34Z")
@Goliath got your report, but there’s nothing there. the app is just started (probably due to the update). Can you make sure to send the report after you had motion detection? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 12, 2023, 10:04am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3845 "2023-06-12T10:04:01Z")
## New app update (LIVE: [3.12.4](https://homey.app/a/com.eufylife.security)): > **Changelog:** > > **NEW** > **1** : NEW: library: better image decryption > **2** : NEW: add option for manual IP address for Solocams E/S/L series > > **FIXES:** > **1** : FIX: pairing captcha not working > **2** : FIX: memory leak after re-pairing > **3** : FIX: notification service not started after pairing new devices > **4** : FIX: door sensor ghost events * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![GRat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grat/32/17928_2.png) [@GRat](https://community.homey.app/u/GRat)\ **Post date:** [June 13, 2023, 10:59am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3846 "2023-06-13T10:59:26Z")
Just want to check on new devices how we can help getting those added? Basically I want to replace my outside drive lights with the S100 lights/cameras and don’t want to do that without it being supported (or a way for me to help get it supported!) Thanks! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 13, 2023, 12:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3847 "2023-06-13T12:10:50Z")
@GRat Support for the S100 is already added to the beta of the library im using. Working on a first implementation in Homey. Hope to have something workable soon. 😉 Will probably without the color changing of the light, but have to check that 🙂 ---
**Author:** ![GRat](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grat/32/17928_2.png) [@GRat](https://community.homey.app/u/GRat)\ **Post date:** [June 13, 2023, 12:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3848 "2023-06-13T12:12:20Z")
Brillaint, thanks @martijnpoppen ! ---
**Author:** ![Serg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/serg/32/12392_2.png) [@Serg](https://community.homey.app/u/Serg)\ **Post date:** [June 13, 2023, 9:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3849 "2023-06-13T21:08:24Z")
Great. I‘m looking forward to testing 😍 ---
**Author:** ![Raytestrak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raytestrak/32/3299_2.png) [@Raytestrak](https://community.homey.app/u/Raytestrak)\ **Post date:** [June 14, 2023, 2:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3850 "2023-06-14T14:11:39Z")
The Eufy app was always working for me, but now it’s broken and the repair option only shows a loading screen indefinitely. I can log into the Eufy app with the (secondary) account I use for Homey/Eufy and all the devices are there. 2FA is disabled for the account. On the Homey Web app, the device seems unavailable, but when I click on it, I see the device with s/n and the correct IP address. Am I overlooking something? I do have (don’t know how) two homes in my account, one had no devices but I can’t delete it. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [June 14, 2023, 2:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3851 "2023-06-14T14:20:30Z")
Hey @Raytestrak Are you on the latest version of the Eufy app? (3.12.4) In the last version i made a fix for the loading screen issue. If you are on the latest version can you send a diagnostic report? Latest version and instructions on how to send a report: [[APP][Pro] Eufy Security - #3845 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/3845) ---
**Author:** ![Raytestrak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raytestrak/32/3299_2.png) [@Raytestrak](https://community.homey.app/u/Raytestrak)\ **Post date:** [June 14, 2023, 4:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3852 "2023-06-14T16:26:56Z")
I’m using 3.12.4. Don’t know how, but I just synced again and this time it went through? I was chatting with Eufy Support earlier about how to delete the empty home, but I don’t see how it could be related (the chat session I mean, the empty home could be related, but it’s still there). Thanks for the app, my Homey is my doorbell (amongst other things) so the Eufy app is important in our household. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=189) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=191)