# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 186
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 16, 2023, 9:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3750 "2023-05-16T21:25:13Z")
@JeMu nice that its working Tip: you might want to restart the app after pairing all your devices. Theres a bug that the events are not coming in just after pairing devices For the keypad, currently theres no way to interact with it. Maybe the battery status in the future but thats all. Motion sensor doesn’t report anything unfortunately ---
**Author:** ![JeMu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jemu/32/68101_2.png) [@JeMu](https://community.homey.app/u/JeMu)\ **Post date:** [May 16, 2023, 10:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3751 "2023-05-16T22:40:10Z")
You mean the Homey app itself? Or do you mean this specific app within the homey app? If the latter is what you mean, how would I do that? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 17, 2023, 7:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3752 "2023-05-17T07:07:28Z")
@JeMu sorry, i meant the Eufy app inside Homey ---
**Author:** ![RogerSt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rogerst/32/12432_2.png) [@RogerSt](https://community.homey.app/u/RogerSt)\ **Post date:** [May 17, 2023, 6:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3753 "2023-05-17T18:20:48Z")
@martijnpoppen I stand corrected: Wired doorbell 2k: push image works, however sometimes sends old images (e.g. from night before). ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 17, 2023, 6:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3754 "2023-05-17T18:24:30Z")
@RogerSt yeah sometimes the image cannot be decrypted. Also looks like there’s a limit on the image API from Eufy. But not sure about that yet. Will check ---
**Author:** ![Jiri\_Pech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jiri_pech/32/48190_2.png) [@Jiri\_Pech](https://community.homey.app/u/Jiri_Pech)\ **Post date:** [May 21, 2023, 2:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3755 "2023-05-21T14:40:37Z")
I have also had a problem with old images on my cameras. My solution was changing Power Manager to Optimal Surveillance :). Now everything works well :). ---
**Author:** ![Stjepan\_Siljac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stjepan_siljac/32/48234_2.png) [@Stjepan\_Siljac](https://community.homey.app/u/Stjepan_Siljac)\ **Post date:** [May 27, 2023, 8:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3756 "2023-05-27T08:13:12Z")
As I’ve written before - awesome app and (if possible) better support. Just installed HomeBase 3 and migrated all units and now it’s time to play with the ai in homey - but the login is slow (unable to “re-sync”). df624bd0-0591-4f67-87af-f1741c5abbec ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 27, 2023, 9:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3757 "2023-05-27T09:39:27Z")
Hey @Stjepan_Siljac Thanks! Indidnt receive your report. Can you send it again? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 27, 2023, 10:03am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3758 "2023-05-27T10:03:41Z")
@Stjepan_Siljac sorry overlooked it. Can you try to select a different region and login again? 🙂 ---
**Author:** ![Stjepan\_Siljac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stjepan_siljac/32/48234_2.png) [@Stjepan\_Siljac](https://community.homey.app/u/Stjepan_Siljac)\ **Post date:** [May 27, 2023, 10:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3759 "2023-05-27T10:49:09Z")
Hi again. Think I’ve tried both (since I’m never sure which I choose 😉). Let’s try this report a81ceb29-5ec0-4672-bc6a-1dfdf50ec080 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 27, 2023, 11:17am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3760 "2023-05-27T11:17:16Z")
@Stjepan_Siljac I saw this issue couple of weeks ago. Seems like your extra account doesn’t have the devices in it. What you can do: - re share the devices with your extra account - then login with EU account (thats the correct one) ---
**Author:** ![Stjepan\_Siljac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stjepan_siljac/32/48234_2.png) [@Stjepan\_Siljac](https://community.homey.app/u/Stjepan_Siljac)\ **Post date:** [May 27, 2023, 7:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3761 "2023-05-27T19:25:39Z")
Lovely… took some time to test due to dinner and a movie. Now that I’m playing actions I noticed that the person detection (local ai identification) doesn’t work on my doorbell 😢 Why is only the dual camera doorbell supported? And any plans on widening the support? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 27, 2023, 7:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3762 "2023-05-27T19:36:06Z")
@Stjepan_Siljac so you got it working again? I think you mean which person it is? Thats only supported on the dual doorbell or a Homebase 3 connected device. Everything which is possible in your Eufy app is also possible in the Homey app What do you mean with widening the support? 🤔 ---
**Author:** ![Stjepan\_Siljac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stjepan_siljac/32/48234_2.png) [@Stjepan\_Siljac](https://community.homey.app/u/Stjepan_Siljac)\ **Post date:** [May 27, 2023, 7:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3763 "2023-05-27T19:48:06Z")
Hi again. Yes, now I’m back on track and all eufy-components are up and running. I just got the homebase3 but only have the T8210 connected (not the dual camera). That combination should work, or? Haven’t had too much time to play around with the eufy-app yet (just seen that all cameras have been able to see a face and name the face). When I try and use the “person detected” card I’m not able to say which person (I’m not allowed to write any name). ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 27, 2023, 7:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3764 "2023-05-27T19:53:03Z")
@Stjepan_Siljac Yes that combination should work. I would suggest restarting the app theres a small issue with events after pairing. And also make sure that you push notifications are enabled Like this: ![ezgif.com-video-to-gif](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/9/298b3c3afddd0e43732388ce64c6782de2a9c6ec.gif) For support the Homey app adds a lot of functionality which the official app cant do. So almost everything should be supported 😉 ---
**Author:** ![Stjepan\_Siljac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stjepan_siljac/32/48234_2.png) [@Stjepan\_Siljac](https://community.homey.app/u/Stjepan_Siljac)\ **Post date:** [May 27, 2023, 8:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3765 "2023-05-27T20:08:28Z")
Hi. Everything is enabled and rebooted but I’m still not able to add persons… ![IMG_0936](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/8/688a502b02b741bc85ff15274f11ad5409b363e3.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 27, 2023, 8:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3766 "2023-05-27T20:12:48Z")
@Stjepan_Siljac did you add the persons in the official app? Thats not something you can do in Homey unfortunately ---
**Author:** ![Stjepan\_Siljac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stjepan_siljac/32/48234_2.png) [@Stjepan\_Siljac](https://community.homey.app/u/Stjepan_Siljac)\ **Post date:** [May 27, 2023, 8:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3767 "2023-05-27T20:16:24Z")
There are two face that I’ve been training on today and managed to get set to “familiar faces” ![IMG_0937](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/a/caa4e0990610f5e46d4b92fe6a3cf73f6bbb321d.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 27, 2023, 8:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3768 "2023-05-27T20:24:04Z")
Hmm Can you enforce some person detection…like standing in front of the camera and send a new report after that? Then i’ll check the logs ---
**Author:** ![Stjepan\_Siljac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stjepan_siljac/32/48234_2.png) [@Stjepan\_Siljac](https://community.homey.app/u/Stjepan_Siljac)\ **Post date:** [May 27, 2023, 8:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3769 "2023-05-27T20:25:06Z")
Will do that tomorrow 😴 [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=185) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=187)