# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 184
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 11, 2023, 6:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3710 "2023-05-11T18:29:47Z")
> [@Ria\_Banis](#): > > Even from behind 🤣 (this is a neighbour) and did it recognize you as you or you as neighbor ? :-)) Anyway, I have more persons added and it refuse to detect my kids…and can’t even learn it. Same for my wife…but for me yes, plenty of detection:-))) ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [May 12, 2023, 5:28am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3711 "2023-05-12T05:28:34Z")
Old snapshots from EufyCam 2 too: As seen by Eufy mobile: ![IMG_0363](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/2/123587d69ec34e79f48bd84d70deda87fc118055.jpeg) As what Homey app gets: ![IMG_0362](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/9/29e854e846a2457ae648e017e80213f6f697625b.jpeg) Notification is set as: ![IMG_0364](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/7/079861ec82e7b76b5ea4a4cbeefbb4f02394766f.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 12, 2023, 6:34am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3712 "2023-05-12T06:34:20Z")
@OH2TH can you send a report next time you see that happening? 😃 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 12, 2023, 7:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3713 "2023-05-12T07:46:03Z")
## New app update (LIVE: [3.10.7](https://homey.app/a/com.eufylife.security)): > **Changelog:** > > **FIXES:** > **1** : FIX: only set Fallback image on app start > **1** : FIX: SoloCams commands * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [May 12, 2023, 9:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3714 "2023-05-12T09:13:16Z")
No this is my neighbor. His name is Marcel. As I said almost 100% recognition. At this moment I have 12 persons with a name in the app and I am very satisfied about the recognition. I let Homey say who is at the front door so I don’t have to pick up my phone to look. ---
**Author:** ![Kuijkens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kuijkens/32/58654_2.png) [@Kuijkens](https://community.homey.app/u/Kuijkens)\ **Post date:** [May 12, 2023, 9:17am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3715 "2023-05-12T09:17:34Z")
@martijnpoppen seems to work (for now). First command took about 30s, after that they became instant. Let’s see how they hold up 🤞 (I did had to “Repair” by the way before they started to respond.) ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [May 12, 2023, 12:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3716 "2023-05-12T12:35:33Z")
And now when I do the same testing again, it works just fine. Then again app has been updated to **3.10.7** in between. So I’ll keep an eye on it for now. ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [May 14, 2023, 5:55am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3717 "2023-05-14T05:55:30Z")
I want to buy the doorbell dual 2 pro, with HB3 and maybe one s330. but now that I read all these posts I do doubt a lot. So when someone is at the door and presses it, I can’t get a image from my doorbell? is this a bug or for always now? an other question, how quick is the doorbell message in homey, i want via face recognition to unlock the door. it would be a shame if I bought all of it for €600+ and it won’t work properly with homey because eufy is changing his api, because I want it to work good with homey. Otherwise I might as well buy another more affordable brand without homey intergration. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 14, 2023, 12:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3718 "2023-05-14T12:08:05Z")
@Sharkys got your report about the old images. Seems like they could not be decrypted. will have a look a that. but seems like it’s not flawless yet 😕 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 14, 2023, 12:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3719 "2023-05-14T12:09:43Z")
@Robin_De_Lange > [@Robin\_De\_Lange](#): > > So when someone is at the door and presses it, I can’t get a image from my doorbell? is this a bug or for always now? It’s not really a bug, it was never a feature 😉 But to be clear. This Eufy integration is reversed engineerd. So there’s no support from eufy whatsoever. Whenever they patch something we have to figure out what is patched and how to fix that. > [@Robin\_De\_Lange](#): > > an other question, how quick is the doorbell message in homey, i want via face recognition to unlock the door. Depends on your network. > [@Robin\_De\_Lange](#): > > it would be a shame if I bought all of it for €600+ and it won’t work properly with homey because eufy is changing his api, Sorry but nothing I can do about that ☹ ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [May 14, 2023, 1:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3720 "2023-05-14T13:54:09Z")
Thank you for the answers martijn!👍🏻 didnt know that there is no support or something from eufy. So if i read it correctly above, you only get images from motion events? With both doorbell and eufy 3 cam? So it think there wont be a image in the future when you press the doorbell function? Otherwise you would have implemented it right away right? But when I press the picture it does not play an actual image? Like for example onvif does or other cameras with snapshot function. Great job and thank you that you make this and other apps for us💪🏻 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 15, 2023, 6:55am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3721 "2023-05-15T06:55:46Z")
> [@Robin\_De\_Lange](#): > > So it think there wont be a image in the future when you press the doorbell function? Otherwise you would have implemented it right away right? @Robin_De_Lange sometimes it worked. and before the patch it seemed to work quite well for some people. S hopefully we can find a way to fix that again > [@Robin\_De\_Lange](#): > > But when I press the picture it does not play an actual image? Like for example onvif does or other cameras with snapshot function. No unfortunately snapshot is not possible with Eufy > [@Robin\_De\_Lange](#): > > Great job and thank you that you make this and other apps for us💪🏻 🙏 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 15, 2023, 7:07am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3722 "2023-05-15T07:07:51Z")
## New app update (TEST: [3.10.8](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **FIXES:** > **1** : FIX: HB3 doorbell push > **2** : FIX: show cover images on app start > **3** : FIX: doorbell push image * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) ---
**Author:** ![Kuijkens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kuijkens/32/58654_2.png) [@Kuijkens](https://community.homey.app/u/Kuijkens)\ **Post date:** [May 15, 2023, 7:47am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3723 "2023-05-15T07:47:05Z")
@martijnpoppen hate to report this, but since of yesterday the Solocams (Solar in my case) have once again stopped responding to Homey. Hopefully this can reveal what’s happening: 0f67786b-ffc9-45de-b360-f459d33aff36 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 15, 2023, 7:51am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3724 "2023-05-15T07:51:58Z")
@Kuijkens I’m aware, as reported in the Dutch topic 😉 There’s no fix yet and we’re looking into it. For more info see: [[APP][Pro] Eufy Security (nl) - #1000 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security-nl/60540/1000) So work in progress 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 15, 2023, 9:21am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3725 "2023-05-15T09:21:28Z")
## New app update (LIVE: [3.10.8](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **FIXES:** > **1** : FIX: HB3 doorbell push > **2** : FIX: show cover images on app start > **3** : FIX: doorbell push image * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 15, 2023, 9:23am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3726 "2023-05-15T09:23:16Z")
> [@OH2TH](#): > > Used to work fine back in the time before all the changes Eufy made. > Will test motion events also, possibly during the weekend. @OH2TH the press doorbell image should work with the latest app version 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 15, 2023, 9:34am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3727 "2023-05-15T09:34:54Z")
> [@Heula](#): > > I can remember that I also reported something about this a long time ago, but I have no idea what caused it then. > Can you take a look at what’s causing this? @Heula found the issue. The problem is that some image can’t be decrypted and then it doesnt update the image resulting in sending you the previous image. I’ll check if we can fix that 😉 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [May 15, 2023, 9:56am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3728 "2023-05-15T09:56:27Z")
> [@martijnpoppen](#): > > hat some image can’t be decrypted and then it doesnt update the image resulting in sending you the previous image. Btw, I wonder if there is some rate limit - eg. today I’m getting again updated images, but it’s true it’s after Homey regular restart… ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [May 15, 2023, 10:04am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3729 "2023-05-15T10:04:08Z")
@Sharkys interesting one. I’ll check that [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=183) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=185)