# \[APP\]\[Pro\] Eufy Security

**URL:** <https://community.homey.app/t/app-pro-eufy-security/44921>\
**Category:** Apps\
**Tags:** app, official, security, camera, homey-pro\
**Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\
**Posts on this page:** 20\
**Page:** 180

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [May 4, 2023, 9:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3630 "2023-05-04T21:40:06Z")

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@svenvk which mode do you have enabled for the notifications?

 ![Screenshot_2023-05-04-22-39-49-20_ff785028b59b747d09873fc0674450df](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/6/e68c62501f9d9514fc90b3023dca746b798feef6.jpeg)

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**Author:** ![svenvk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/svenvk/32/73136_2.png) [@svenvk](https://community.homey.app/u/svenvk)\
**Post date:** [May 5, 2023, 5:21am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3631 "2023-05-05T05:21:42Z")

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same as your screenshot (“Include Thumbnail”)

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [May 5, 2023, 5:45am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3632 "2023-05-05T05:45:54Z")

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@svenvk can you try another mode and see if that makes a difference in Homey?

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**Author:** ![svenvk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/svenvk/32/73136_2.png) [@svenvk](https://community.homey.app/u/svenvk)\
**Post date:** [May 5, 2023, 5:59am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3633 "2023-05-05T05:59:54Z")

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@martijnpoppen I just tried the first option (“Most efficient”), but that doesn’t seem to make a difference

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**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [May 5, 2023, 6:01am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3634 "2023-05-05T06:01:41Z")

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That’s Martijn the same I have reported - actually it looks like that the Homebase 3 nor the cams are not integrated at all - I have separate account, enabled thumbnail, like in case of Homebase 2 previously and anyway, nothing works - sound, people detection etc.  
Maybe Eufy changed something again

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [May 5, 2023, 7:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3635 "2023-05-05T07:14:49Z")

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@svenvk @Sharkys i think i know the issue.  
Will make a fix this weekend or begin next week (due to holidays)

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<div class="post-metadata">

**Author:** ![svenvk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/svenvk/32/73136_2.png) [@svenvk](https://community.homey.app/u/svenvk)\
**Post date:** [May 5, 2023, 8:47am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3636 "2023-05-05T08:47:22Z")

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Thanks a lot for all your efforts @martijnpoppen !

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**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\
**Post date:** [May 5, 2023, 3:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3637 "2023-05-05T15:55:50Z")

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I have the Homebase 3 with S330 cameras. I can’t find how to create a flow for this. Would you be so kind to give an example?

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**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [May 5, 2023, 7:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3638 "2023-05-05T19:57:01Z")

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Use the logic card.

 ![IMG_4253](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/e/5ea22fa80238dab43fd6618ee18f1222c1f2dfd4.jpeg)

And make sure the person’s name is spelled exactly like you’ve setup in the Eufy app.

 ![IMG_4252](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/c/4cdaf904a980040ba72c1df6a2239a4acd0b195d.jpeg)

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**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\
**Post date:** [May 5, 2023, 8:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3639 "2023-05-05T20:35:50Z")

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I use this exact flow but nothing happens when persons are detected bij my doorbell.

Running the flow manually, it works.

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<div class="post-metadata">

**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [May 5, 2023, 8:36pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3640 "2023-05-05T20:36:58Z")

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That’s something for @martijnpoppen

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<div class="post-metadata">

**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\
**Post date:** [May 5, 2023, 8:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3641 "2023-05-05T20:39:47Z")

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I know, I told hem earlier this week I would test these flows and it doesn’t seem to work. I’m sure @martijnpoppen wil read this. 😉

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [May 5, 2023, 9:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3642 "2023-05-05T21:23:55Z")

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@danone @Heula related to this post from @Sharkys [[APP][Pro] Eufy Security - #3634 by Sharkys](https://community.homey.app/t/app-pro-eufy-security/44921/3634)

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [May 7, 2023, 7:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3643 "2023-05-07T19:29:09Z")

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## New app update (TEST: [3.10.0](https://homey.app/a/com.eufylife.security/test)):

> **Changelog:**
> 
> **NEW:**  
> **1** : NEW: add Image decryption
> 
> **FIXES:**  
> **1** : FIX: Notification Images 🎉

  

* * *
  

If you find any **issues** , send a **report** via the mobile homey app

> More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)

  

* * *
  

> You can install the **test** version by clicking the link above and press install
> 
> **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/)

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<div class="post-metadata">

**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [May 7, 2023, 8:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3644 "2023-05-07T20:34:17Z")

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Wow, sound promising ! 😉 Sent you diag Martijn, not sure if there will be something visible or not… still didn’t get the picture.

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [May 7, 2023, 8:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3645 "2023-05-07T20:40:57Z")

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@Sharkys strange, works for me. Which camera?

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<div class="post-metadata">

**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [May 7, 2023, 8:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3646 "2023-05-07T20:53:32Z")

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Tested on Eufycam 2 as well as S330 / EufyCam 3, all on S380 base unit  
Let’s see what others will report, maybe it’s some specific issue I do have alone

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [May 7, 2023, 9:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3647 "2023-05-07T21:00:05Z")

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Will do some tests tomorrow. Indoor cam PT is working fine 😛

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [May 8, 2023, 6:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3648 "2023-05-08T06:49:32Z")

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@Sharkys Looks like this is related to the HB3 connected camera’s. The notification is not processed.

I’ll update the test version as some additional logging would be nice 🙂

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<div class="post-metadata">

**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [May 8, 2023, 10:25am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3649 "2023-05-08T10:25:27Z")

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@danone is the indoor PT connected to the HB3? 😃

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