# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 178
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 29, 2023, 8:03am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3590 "2023-04-29T08:03:26Z")
@Kuijkens can you try to login here and see if that works: [https://mysecurity.eufylife.com](https://mysecurity.eufylife.com) ---
**Author:** ![Kuijkens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kuijkens/32/58654_2.png) [@Kuijkens](https://community.homey.app/u/Kuijkens)\ **Post date:** [April 29, 2023, 8:10am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3591 "2023-04-29T08:10:11Z")
@martijnpoppen first time it fails, it reloads the page and is asking for a Recaptcha (which didn’t show on the first page load). When also filling in the recaptcha it works. I have an error message on the Homebase in Homey saying: “Homebase Verbinding mislukt (Captcha vereist” However, there is no ReCaptcha on the Eufy login page in Homey ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 29, 2023, 8:11am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3592 "2023-04-29T08:11:25Z")
Hi Martijn, I have strange issue - after S380 to the account, few hours later I got captcha required. Now when I’m signing in “Homey” EUFY account, eg. on page [https://mysecurity.eufylife.com](https://mysecurity.eufylife.com), capt-cha is required **every time** ;-( When trying to repair account from Homey, I got spinning wheel after entering credentials - no request to enter captcha. I noticed we can select EU and US region, but on [https://mysecurity.eufylife.com](https://mysecurity.eufylife.com) there are countries, not sure if this is somehow related ? ![obrazek](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/c/3cbd4d73df1c24c4d96aa15f61f485100b84cdb5.jpeg) ---
**Author:** ![Kuijkens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kuijkens/32/58654_2.png) [@Kuijkens](https://community.homey.app/u/Kuijkens)\ **Post date:** [April 29, 2023, 8:14am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3593 "2023-04-29T08:14:06Z")
I think the issue is in the (Re) Captcha. Seems to be a new security feature Eufy started to roll out. A quick Google search reveals more people started to complain about this starting in april this year. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 29, 2023, 8:47am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3594 "2023-04-29T08:47:04Z")
Thanks for sharing, I was not aware of that. They are rolling nonsense stuff ☹ Btw, captha appeared even before 2FA…another nonsense:-( Instead I wonder if EufyCam 2 can’t be forced powered down anymore and if Sync button on EufyCam 3 will not delete all recordings without warning ⚠. Also that local image tag, why it’s not user configurable …knowing that, not sure if I would choose them again. I hope Martijn will be able to find a way around this. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 29, 2023, 10:04am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3595 "2023-04-29T10:04:21Z")
@Sharkys @Kuijkens can you send a report. Eu and US is country based (underwater) Probably something goes wrong with the captcha. But its all implemented in the Homey app. Captcha is not something new. Its already there for 6 months ---
**Author:** ![Kuijkens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kuijkens/32/58654_2.png) [@Kuijkens](https://community.homey.app/u/Kuijkens)\ **Post date:** [April 29, 2023, 10:54am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3596 "2023-04-29T10:54:37Z")
@martijnpoppen I already send a report in my first message regarding the issue. Anyway, here is another one: c9f0899a-9bbf-4f28-a195-8f31bd852051 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 29, 2023, 10:56am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3597 "2023-04-29T10:56:20Z")
@Kuijkens ah sorry. But its Saturday so that means report day 🫣 Will check! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 29, 2023, 11:02am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3598 "2023-04-29T11:02:33Z")
@Kuijkens i see. Can you check the live verson of the app and see if it also doesn’t work? [Eufy Security App voor Homey | Homey](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 29, 2023, 11:08am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3599 "2023-04-29T11:08:27Z")
I was able to perform maintenance, the captcha load took aprox. 20-30 sec but this time appeared and after another 1 min all devices went online. So indeed, test version is broken. Diag. sent if needed. ---
**Author:** ![Kuijkens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kuijkens/32/58654_2.png) [@Kuijkens](https://community.homey.app/u/Kuijkens)\ **Post date:** [April 29, 2023, 11:09am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3600 "2023-04-29T11:09:57Z")
@martijnpoppen with the live version it works. Shows the captcha after a while and after filling it in it is able to login: 93f49021-1a8c-4977-92dd-cfdb414853bb ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 29, 2023, 1:39pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3601 "2023-04-29T13:39:32Z")
Found the issue will make a new version tonight 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 29, 2023, 7:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3602 "2023-04-29T19:51:02Z")
## New app update (TEST: [3.9.14](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > > **FIXES:** > **1** : FIX: Homebase 3 Sensors > **2** : FIX: Eufycam 3 Light Flowcard > **3** : FIX: Show Patched API on streamings page ☹ > **4** : FIX: get local Homey url for stream page > **5** : FIX: Homebase 2/3 chime > **6** : FIX: Solocams security modes > **7** : FIX: Indoor Cams not responding > **8** : FIX: devices not responding / captcha not working @Sharkys @Kuijkens * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * > You can install the **test** version by clicking the link above and press install > > **Don’t want to be part of this test version?** Install the live version → [Eufy Security | Homey](https://homey.app/a/com.eufylife.security/) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 29, 2023, 8:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3603 "2023-04-29T20:00:18Z")
> [@Heula](#): > > Hi @martijnpoppen , rebooted the app but still no chime on the homebase 2 without connected devices. 😉 @Heula strange. I made a custom implementation inside the Homey app. Tested it with a spare homebase and it worked. Can you check if the volume is up on the Homebase? 😛 It should work as it is right now ---
**Author:** ![Kuijkens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kuijkens/32/58654_2.png) [@Kuijkens](https://community.homey.app/u/Kuijkens)\ **Post date:** [April 29, 2023, 8:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3604 "2023-04-29T20:19:55Z")
@martijnpoppen it works, although I’m sometimes getting a 30000ms timeout error when trying to repair/log in. Even though im getting the error, it seems to continue to work in the background regardless and reconnect the devices. Both log in and setting the solocams security modes seem to be working and fixed. Amazing work! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 29, 2023, 8:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3605 "2023-04-29T20:24:02Z")
@Kuijkens yeah the timeout seems a Homey thing. I’ll have to check that (someday 😛 ) Thanks! Glad it works 😃 ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [April 30, 2023, 6:35am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3606 "2023-04-30T06:35:55Z")
Hi @martijnpoppen , checked the volume and that was/ is at maximum level. This test flow runs fine but no sound is coming from the homebase 2 ![Screenshot_20230430_083235_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/a/2a5d2877b421b3a000a4df2cdba982958986f65c.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 30, 2023, 6:37am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3607 "2023-04-30T06:37:33Z")
@Heula i’ll come back on that later. Guess i have to enabled extra debugging to check this 😕 This worked before so strange that is doesn’t now. Will implement some debugging later But will first focues on the camera images as we have a break through there 😉 ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [April 30, 2023, 6:50am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3608 "2023-04-30T06:50:02Z")
As always, no rush. When you have the time and feel like it. Looking forward to that breakthrough. 👍🏻 ---
**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\ **Post date:** [April 30, 2023, 11:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3609 "2023-04-30T11:22:52Z")
Yes I can confirm. No chime on Homebase 3 either. But camera images would be indeed a nice win 🙏 [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=177) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=179)