# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 176
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [April 19, 2023, 1:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3550 "2023-04-19T13:23:26Z")
Athom was answering quickly. They asked me whether the app was installed regardless of the timeout, and indeed it is. 🙂 ---
**Author:** ![Dyan\_dh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dyan_dh/32/43407_2.png) [@Dyan\_dh](https://community.homey.app/u/Dyan_dh)\ **Post date:** [April 21, 2023, 8:05am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3551 "2023-04-21T08:05:08Z")
Hi Martijn, some feedback: my Homey made the upgrade to version 3.9.14 (experimental version), but this causes several issues as command for cams like turning off and changing the security mode was not working properly any more. I am using a flow to change several cams status, using this version some cam made the change, some cam was not reacting to the command’s. Installing back version 3.9.10 was giving me back the desired functionality. Let me know if you need more details. Regards, Dyan ![Screenshot_2023-04-21-09-59-49-61_4bbfc4a7dd885a2bb189f300112a7ed4](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/a/ba9c2976972786600acbe647cb87d023ac3ed5d7.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 21, 2023, 9:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3552 "2023-04-21T09:46:00Z")
@Dyan_dh Thanks! I’ll check the changes and make sure to revert that 😃 specifically for indoor cams right? ---
**Author:** ![Jahn\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jahn_k/32/1150_2.png) [@Jahn\_K](https://community.homey.app/u/Jahn_K)\ **Post date:** [April 21, 2023, 4:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3553 "2023-04-21T16:11:36Z")
I am not getting motion alerts from my cameras. Diagnostic report eb66b80c-4e3e-45af-926e-382b89d5dce1 Have tried reinstalling the app, and reinstalling the homebase and cameras. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 21, 2023, 4:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3554 "2023-04-21T16:31:46Z")
@Jahn_K are your push notifications enabled? You can check them here: ![ezgif.com-video-to-gif](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/9/298b3c3afddd0e43732388ce64c6782de2a9c6ec.gif) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 21, 2023, 4:42pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3555 "2023-04-21T16:42:36Z")
@Jahn_K i see you just paired your device. Can you restart the app? Theres a known issue that notifications are not coming in when you just paired the devices ---
**Author:** ![Jahn\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jahn_k/32/1150_2.png) [@Jahn\_K](https://community.homey.app/u/Jahn_K)\ **Post date:** [April 21, 2023, 5:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3556 "2023-04-21T17:08:30Z")
@martijnpoppen Restarte the app, and checked notification setting. Still no alarm. ![IMG_2901](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/e/1eeef744bc467cc7ea69e8ddbc9ba924988ad9ef.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 21, 2023, 5:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3557 "2023-04-21T17:25:42Z")
@Jahn_K and when theres motion you get a notification from the official Eufy app? ---
**Author:** ![Jahn\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jahn_k/32/1150_2.png) [@Jahn\_K](https://community.homey.app/u/Jahn_K)\ **Post date:** [April 21, 2023, 5:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3558 "2023-04-21T17:32:51Z")
@martijnpoppen Actually no… 🤔🤔 What could be the reason for this…? Notifications allowed on my IPhone. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 21, 2023, 5:44pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3559 "2023-04-21T17:44:02Z")
You can check it in the camera. What type of motions are enabled. ![Screenshot_2023-04-21-19-43-31-77_ff785028b59b747d09873fc0674450df](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/d/4db0b50b88226e868cbad7f856aafac64e508b44.jpeg) ![Screenshot_2023-04-21-19-43-35-13_ff785028b59b747d09873fc0674450df](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/0/70a91220ec86589ca08c6b670acdab48218626e9.jpeg) ---
**Author:** ![Jahn\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jahn_k/32/1150_2.png) [@Jahn\_K](https://community.homey.app/u/Jahn_K)\ **Post date:** [April 21, 2023, 5:48pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3560 "2023-04-21T17:48:30Z")
Already enabled. I can also see that HomeKit detects motion… ![IMG_2902](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/0/30b2cbacae9fd8153931b3a2eaf748742ed4cf34.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 21, 2023, 5:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3561 "2023-04-21T17:59:22Z")
Strange, Homey can only detect motion by push notifications. So if you are not receiving them on your phone then Homey also wont receive them 😕 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 21, 2023, 5:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3562 "2023-04-21T17:59:51Z")
@Jahn_K can you also check what the notification settings are per camera? ---
**Author:** ![Jahn\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jahn_k/32/1150_2.png) [@Jahn\_K](https://community.homey.app/u/Jahn_K)\ **Post date:** [April 21, 2023, 6:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3563 "2023-04-21T18:04:28Z")
All 4 cameras have exactly the same settings… Maybe contact Eufy? 🤔 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 21, 2023, 6:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3564 "2023-04-21T18:14:51Z")
Yeah i would suggest that. ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [April 21, 2023, 8:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3565 "2023-04-21T20:32:10Z")
Do you have different accounts for Homey and your mobile app? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 21, 2023, 8:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3566 "2023-04-21T20:45:20Z")
@Anders_Gregow that shouldnt matter. If the official Eufy app also doesn’t notify then its something on the Eufy side ---
**Author:** ![Anders\_Gregow](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anders_gregow/32/61721_2.png) [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\ **Post date:** [April 22, 2023, 6:10am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3567 "2023-04-22T06:10:03Z")
I thought maybe none works if using same credentials. Good to know. ---
**Author:** ![Jahn\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jahn_k/32/1150_2.png) [@Jahn\_K](https://community.homey.app/u/Jahn_K)\ **Post date:** [April 22, 2023, 6:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3568 "2023-04-22T06:46:39Z")
It’s definitely have something to to with Eufy… No motion is registered whatsoever… ![IMG_2906](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/9/09184695934cbee501d8ec218f16bc0485c180d3.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 22, 2023, 7:23am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3569 "2023-04-22T07:23:14Z")
@Jahn_K you can try to power cycle the Homebase. Take the power off for 1 minute and then power on again. [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=175) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=177)