# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 172
**Author:** ![Luca\_Tucci](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/luca_tucci/32/31684_2.png) [@Luca\_Tucci](https://community.homey.app/u/Luca_Tucci)\ **Post date:** [March 9, 2023, 6:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3469 "2023-03-09T06:49:52Z")
Hi, from few days at random time the eufy security app stop working in my homey pro. Today I removed app from my homey and have tried to install new version and re add all my device but I can’t login in my page or don’t find any device. How can I solve it? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 9, 2023, 7:21am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3470 "2023-03-09T07:21:18Z")
Hm, exactly what I have just experienced… @martijnpoppen , you may find some details in diag. report 98fa1976-0eea-4b94-8e61-8793c4ab00a7 Memory utilization was interesting last few minutes - maybe it was already in PAUSED state, not sure - but it was suspiciously “constant” ![obrazek](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/0/80ea4aae53edabc60c3c74dfb5c2db859b66be2e.png) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 9, 2023, 7:29am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3471 "2023-03-09T07:29:40Z")
Hey @Sharkys Eufy is really heavy. Especially since the rewrite. Already tried a lot to make it smaller but unfortunately not small enough Looks like the app was paused due to too high memory. That can either be Homey or the app itself , but hard to say: ![Screenshot_2023-03-09-08-28-00-18_45e686c594768066ad9911d54d96f72b](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/7/27a73e3f6c6eccaec5cc8f9b2fc02435285ec039.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 9, 2023, 7:29am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3472 "2023-03-09T07:29:54Z")
@Luca_Tucci can you send a report? > [@martijnpoppen](#): > > If you find any **issues** , send a **report** via the mobile homey app > > > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![Luca\_Tucci](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/luca_tucci/32/31684_2.png) [@Luca\_Tucci](https://community.homey.app/u/Luca_Tucci)\ **Post date:** [March 9, 2023, 7:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3474 "2023-03-09T07:39:15Z")
After some test I solved with login. Have a nice days, you are a very best app developers… ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 9, 2023, 7:39am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3475 "2023-03-09T07:39:31Z")
Very useful report ! :-)) Some they even allow to send emoty nothing ☹ (I read on Slack that they will heavily change this) But something was going on because even the Homey app and Homey itself becomes somehow unresponsive…but in my case that happened first time. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 9, 2023, 7:41am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3476 "2023-03-09T07:41:50Z")
Thanks @Luca_Tucci ! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 9, 2023, 7:42am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3477 "2023-03-09T07:42:49Z")
@Sharkys sometimes when this happens to me it happens to all apps and the internal memory of Homey is too high at that point. I only see that in the mobile app. Already posted that on a different topic. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 9, 2023, 8:01am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3478 "2023-03-09T08:01:14Z")
## New app update (LIVE: [3.9.1](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **FIXES:** > **1** : FIX: person detection error in notification service * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 9, 2023, 8:01am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3479 "2023-03-09T08:01:47Z")
@Sharkys there were a lot of unhandled errors in the app since the last update, might be that that was the issue ---
**Author:** ![Ferry\_van\_E](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ferry_van_e/32/10953_2.png) [@Ferry\_van\_E](https://community.homey.app/u/Ferry_van_E)\ **Post date:** [March 16, 2023, 9:35am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3480 "2023-03-16T09:35:12Z")
@martijnpoppen bedankt voor de leuke app! Het viel me op dat als ik kies voor het aanzetten van de snooze voor motion detection (en snooze voor homebase laat ik ongewijzigd op UIT staan) dat mijn Homebase 2 geen geluid maakt als de deurbel ingedrukt wordt. Als ik de motion detection snooze vervolgens uit zet en de deurbel indruk dan maakt de Homebase 2 wel weer geluid. De reden dat ik overdag de motion detection uit wil hebben is omdat ik aan een trottoir woon waar regelmatig loopverkeer is (en iedereen loopt uit gewoonte altijd heel dicht op het huizenblok. Ik moet maar eens een plantenbak neer gaan zetten 😂) PS: zou je ook kunnen laten weten op welke manier ik je kan supporten voor jouw werk? 👍 Edit: ik stuur wel een report op via de app (lees ik nu hierboven 290e595c-dd5b-47e4-84af-4f0de1eaba88). Laat me nog wel ff weten hoe ik je kan supporten 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 17, 2023, 2:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3481 "2023-03-17T14:09:18Z")
Hi @Ferry_van_E Replying in English as this is the English Eufy thread. For Dutch we can talk over here: [[APP][Pro] Eufy Security (nl)](https://community.homey.app/t/app-pro-eufy-security-nl/60540/) Thanks a lot! 😃 I see indeed that the values are not parsed properly, I’ll make a fix for this soon! For support you can use one of the buttons in the top post: [[APP][Pro] Eufy Security](https://community.homey.app/t/app-pro-eufy-security/44921) (bunq, paypal, ko-fi) really appreciated! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 17, 2023, 5:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3482 "2023-03-17T17:09:36Z")
## New app update (LIVE: [3.9.4](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **FIXES:** > **1** : FIX: reduce memory > **2** : FIX: homebase snooze @Ferry_van_E * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 18, 2023, 2:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3483 "2023-03-18T14:20:09Z")
## New app update (LIVE: [3.9.5](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **FIXES:** > **1** : FIX: sensor off value @Heula * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![Jonathan\_Draper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_draper/32/33978_2.png) [@Jonathan\_Draper](https://community.homey.app/u/Jonathan_Draper)\ **Post date:** [March 18, 2023, 4:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3484 "2023-03-18T16:25:07Z")
Latest update seems to have broken my (dual) doorbell. Have sent diagnostics report from the app 74120e41-a102-4293-ac62-0decba90a8f2 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 18, 2023, 4:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3485 "2023-03-18T16:47:25Z")
Thanks @jonathan_draper Unfortunately not able to fix it atm due to no laptop 😉 ---
**Author:** ![B0rrie](https://avatars.discourse-cdn.com/v4/letter/b/85f322/32.png) [@B0rrie](https://community.homey.app/u/B0rrie)\ **Post date:** [March 18, 2023, 8:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3486 "2023-03-18T20:26:13Z")
hi @martijnpoppen First of all thank you for the great app! Same issue for me as Jonathan, the e.g. ‘Doorbell pressed’ doesn’t work anymore within the flows. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 18, 2023, 8:30pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3487 "2023-03-18T20:30:13Z")
Hey @B0rrie Thanks Yes see my post above yours ---
**Author:** ![Vick\_Shera](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vick_shera/32/72696_2.png) [@Vick\_Shera](https://community.homey.app/u/Vick_Shera)\ **Post date:** [March 18, 2023, 8:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3488 "2023-03-18T20:35:56Z")
Hello, can I use this app to have a notification show up on our Samsung smart tv? with some flow/triggers magic? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 18, 2023, 10:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3489 "2023-03-18T22:35:49Z")
Hey @Vick_Shera Not sure if samsung TV has support for that [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=171) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=173)