# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 168
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [January 17, 2023, 7:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3385 "2023-01-17T19:31:09Z")
> [@martijnpoppen](#): > > Are your push notifications enabled? What @martijnpoppen ? if I just test the notification, I receive it well. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/4/a46653450a7ed54eedc09e7ee0c906d1bca048f7.png) I use home mode ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 17, 2023, 7:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3386 "2023-01-17T19:32:45Z")
Hmm thats strange. What you can do is add a timeline notification and see what the Person tag is outputting ---
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [January 17, 2023, 7:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3387 "2023-01-17T19:37:18Z")
ok, i test ---
**Author:** ![Frank\_Verschoor](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frank_verschoor/32/11564_2.png) [@Frank\_Verschoor](https://community.homey.app/u/Frank_Verschoor)\ **Post date:** [January 17, 2023, 7:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3388 "2023-01-17T19:58:22Z")
I tested face Recognition as well and noticed the same thing. Eufy recognized diferent people in front of a camera. But in Honey the person is detected as Unknown ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 17, 2023, 8:02pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3389 "2023-01-17T20:02:27Z")
@Frank_Verschoor or @Matthieu_Moreau Can you whenever you get a new Face Detection send me a diagnostic report for that? You can do that via the mobile homey app: > More - apps - Eufy Security - settings wheel right top - send diagnostic report ---
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [January 17, 2023, 8:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3390 "2023-01-17T20:51:32Z")
There is 5c705fab-05bb-4128-ae89-a6b63e8bfadc ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 17, 2023, 8:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3391 "2023-01-17T20:52:42Z")
@Matthieu_Moreau I don’t see any recent person detection in the logs? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 17, 2023, 8:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3392 "2023-01-17T20:56:44Z")
@Frank_Verschoor In your case I do see correct Person detections coming in: ```auto [log] [NTFY] - 4. Eufy Livingroom - Triggered NTFY_FACE_DETECTION - with state: true - tokens: { user: 'Frank' } ``` Last time it didn’t work: ```auto [log] [NTFY] - 4. Eufy Livingroom - Triggered NTFY_FACE_DETECTION - with state: true - tokens: { user: 'Unknown' } ``` ---
**Author:** ![Stortkoker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stortkoker/32/18254_2.png) [@Stortkoker](https://community.homey.app/u/Stortkoker)\ **Post date:** [January 19, 2023, 7:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3393 "2023-01-19T19:07:41Z")
Hello, I try to connect a device in homey, but i can’t get any further than the captcha code. After filling in the code it states that there aren’t any devices. I tried three differrent accounts which all have devices in the app from eufy itself. Any help would be appreciated 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 19, 2023, 7:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3394 "2023-01-19T19:13:52Z")
Hi @Stortkoker Couple things we can check: - Did you share the devices with the extra account as a house or as shared devices? (Should be as shared devices, house sharing can give unexpected results) - did you select the correct region - did you accept the devices in your extra account? - If you login here do you see the cameras?: [Https://mysecurity.eufylife.com](Https://mysecurity.eufylife.com) ---
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [January 20, 2023, 6:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3395 "2023-01-20T18:18:16Z")
@martijnpoppen good morning I confirm that the “postwoman” was recognized by eufytoday , but that the flow did not work ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 20, 2023, 6:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3396 "2023-01-20T18:26:01Z")
Hey @Matthieu_Moreau Can you send a report? 🙂 ---
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [January 20, 2023, 6:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3397 "2023-01-20T18:53:00Z")
That it 249576d3-3877-4b34-a18c-4dd9ffb424bb ---
**Author:** ![Sigurdur\_Birgisson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sigurdur_birgisson/32/19475_2.png) [@Sigurdur\_Birgisson](https://community.homey.app/u/Sigurdur_Birgisson)\ **Post date:** [January 20, 2023, 7:43pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3398 "2023-01-20T19:43:28Z")
I’m having real issues with trying to fix device connection. I activated my dual doorbell a while back and set up a separate user to get it into homey. But since I wanted to wire it up, it has waited for 2 months for electrician just lying around. Now that it’s up I cannot seem to repair connection. I have also tried removing the app and devices, but I don’t seem able to. How can I start from a clean slate to avoid the repair flow? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 20, 2023, 7:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3399 "2023-01-20T19:52:16Z")
Hey @Sigurdur_Birgisson Not sure what issue you get. But you can uninstall the app in Homey then it will remove all the related Eufy things And then I would suggest creating a new extra account in Eufy and start from there ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 20, 2023, 8:04pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3400 "2023-01-20T20:04:12Z")
@Matthieu_Moreau dont see it either. Do you have push notifications enabled in the Home mode? ---
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [January 21, 2023, 10:58am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3401 "2023-01-21T10:58:33Z")
@martijnpoppen yes ![Screenshot_20230121_115655_eufy Security (002)](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aa872c5594f7d0e9020eac93a33f33467c3aba00.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2023, 11:10am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3402 "2023-01-21T11:10:11Z")
@Matthieu_Moreau really strange theres nothing coming in in the app. But next time can you send a report directly after you got the event? Then its easier to check it ---
**Author:** ![Matthieu\_Moreau](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matthieu_moreau/32/57526_2.png) [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Post date:** [January 21, 2023, 11:16am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3403 "2023-01-21T11:16:34Z")
@martijnpoppen for the moment I deleted it because it made the base ring every time it detected it and I can’t find where to change that on EUFY ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 21, 2023, 11:19am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3404 "2023-01-21T11:19:37Z")
@Matthieu_Moreau sorry what do you mean exactly? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=167) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=169)