# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 152
**Author:** ![Jan\_Vitasek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_vitasek/32/65949_2.png) [@Jan\_Vitasek](https://community.homey.app/u/Jan_Vitasek)\ **Post date:** [December 6, 2022, 10:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3062 "2022-12-06T22:51:03Z")
Yes, the device is shared with two users/emails with admin permission. Camera is connected to homey via your app and the first user/email. Device is not visible for extra account/second email. For example flow with- generic alarm is normally working. Only the detection trigger is issue. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 6, 2022, 10:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3063 "2022-12-06T22:52:22Z")
@Jan_Vitasek can you share your flow? ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [December 7, 2022, 5:16am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3064 "2022-12-07T05:16:56Z")
> [@Jan\_Vitasek](#): > > Device is not visible for extra account/second email. have the same since yesterday. have used the repair-function of the home-base. at the moment is controlling home-base (settings like away) and cameras (on/off) possbile. nothing more. motion-detection on camera didn’t start a flow. one user at home can login into eufy-app but there is no cam. an other user at home can’t login \> error 401. think this a eufy-problem. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 8:34am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3065 "2022-12-07T08:34:48Z")
I’ll check that! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 9:41am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3066 "2022-12-07T09:41:46Z")
Did check it. But can’t really reproduce. Tried multiple accounts and all of them work for me. @Jan_Vitasek @CyberSponk Can you both send me a diagnostic report? Via the mobile Homey app: > More - apps - Eufy security - settings wheel right top - send diagnostic report ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [December 7, 2022, 11:25am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3067 "2022-12-07T11:25:17Z")
> [@martijnpoppen](#): > > @Jan_Vitasek @CyberSponk Can you both send me a diagnostic report? Sent it. Id sent on DM. > [@martijnpoppen](#): > > But can’t really reproduce. Tried multiple accounts and all of them work for me. Have you tryed it with Eufy-Company-App? It‘s strange: My user for your App works as wrote above. Using Eufy-Company-App this user can Login but no cams shown. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 11:58am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3068 "2022-12-07T11:58:40Z")
@CyberSponk did you check this: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/0/c0f8c76ce6ece1a33f7e7ed2509f20b64c4ffff6.jpeg) click `all devices` ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/8/28977891796e9eec15be090294a6b73eb208204a.jpeg) ---
**Author:** ![lukelinsj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukelinsj/32/34145_2.png) [@lukelinsj](https://community.homey.app/u/lukelinsj)\ **Post date:** [December 7, 2022, 2:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3069 "2022-12-07T14:18:29Z")
Hi @martijnpoppen For some reason, my flows are not getting triggered or functioning and didnt yet display any error when i tried testing the flow. I have sent am error report to you as well. 160e8994-6890-4bdd-a00b-d7a2a5ba1bbd ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 2:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3070 "2022-12-07T14:27:00Z")
Hey @lukelinsj Yeah tha’ts the same as the 2 posts above ☹ Have the same issue right now. Looking into it! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 3:06pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3071 "2022-12-07T15:06:40Z")
@CyberSponk @Jan_Vitasek @lukelinsj So I had the same issue within Homey. I started the app locally (development) and now the notifications suddenly started working… Can you check if you reboot the Eufy app if that fixes it? Really don’t understand why this happens to be honest… ---
**Author:** ![lukelinsj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukelinsj/32/34145_2.png) [@lukelinsj](https://community.homey.app/u/lukelinsj)\ **Post date:** [December 7, 2022, 3:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3072 "2022-12-07T15:25:28Z")
Seems to work now except quick response. Quick response gets triggered but im not hearing the audio from my doorbell. I also noticed that theres no longer a list of preset quick responses in the eufy app, could that be a contributing reason? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 3:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3073 "2022-12-07T15:40:32Z")
Nice. Notifications are receiving. QuickResponse is a different part of the app. Those are part of sending to Eufy. > [@lukelinsj](#): > > I also noticed that theres no longer a list of preset quick responses in the eufy app, could that be a contributing reason? Strange, might be related yes. I’ll add some logging to the app so we can see what happens on your side. Will be in the next update ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 3:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3074 "2022-12-07T15:47:52Z")
## New app update (live: [3.4.5](https://homey.app/a/com.eufylife.security)): > **Changelog:** > > **FIXES:** > **1** : FIX: notifications not working (update will restart the service) > **2** : FIX: add logging for quick responses * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 5:27pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3075 "2022-12-07T17:27:09Z")
@lukelinsj if you are on the new version can you send a new report after trigger the quick response? ---
**Author:** ![lukelinsj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukelinsj/32/34145_2.png) [@lukelinsj](https://community.homey.app/u/lukelinsj)\ **Post date:** [December 7, 2022, 7:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3076 "2022-12-07T19:49:59Z")
Got it, sent. 2caeec01-8404-459a-8d0b-997d93cadfe7 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 8:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3077 "2022-12-07T20:45:05Z")
@lukelinsj I see 3 quick responses and those are the standard ones. And no errors or failures. So not sure why it doesn’t trigger for you It’s the battery 2K doorbell right? ---
**Author:** ![lukelinsj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lukelinsj/32/34145_2.png) [@lukelinsj](https://community.homey.app/u/lukelinsj)\ **Post date:** [December 7, 2022, 9:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3078 "2022-12-07T21:21:57Z")
Yup, its the battery 2k doorbell…it works when I try to manually send responses on eufy’s official app but im also confused why the responses are not playing if I do it within Homey ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 9:25pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3079 "2022-12-07T21:25:28Z")
Will try tomorrow on my Doorbell. 🙂 ---
**Author:** ![DominicVonk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dominicvonk/32/53804_2.png) [@DominicVonk](https://community.homey.app/u/DominicVonk)\ **Post date:** [December 7, 2022, 9:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3080 "2022-12-07T21:55:28Z")
Hi, the stream url stays empty ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 7, 2022, 9:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/3081 "2022-12-07T21:56:52Z")
> [@martijnpoppen](#): > > If you find any **issues** , send a **report** via the mobile homey app > > > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) @DominicVonk can you send a report? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=151) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=153)