# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 146
**Author:** ![tumtum100](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tumtum100/32/47829_2.png) [@tumtum100](https://community.homey.app/u/tumtum100)\ **Post date:** [November 7, 2022, 6:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2940 "2022-11-07T18:52:47Z")
The home base 2 is the only thing that is broken. Doorbell and camera are working 😄 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2022, 6:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2941 "2022-11-07T18:53:28Z")
@tumtum100 i have a Homebase fix ready to go Can you install that version and see if it works? Install via [Eufy Security App voor Homey | Homey](https://homey.app/nl-nl/app/com.eufylife.security/Eufy-Security/test) (green install button) Release notes: [[APP][Pro] Eufy Security - #2920 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/2920) ---
**Author:** ![tumtum100](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tumtum100/32/47829_2.png) [@tumtum100](https://community.homey.app/u/tumtum100)\ **Post date:** [November 7, 2022, 6:58pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2942 "2022-11-07T18:58:34Z")
I installed the experimental 3.2.10 and get still the same error: 38feeae2-7073-4e38-8aa1-d4c701c1b7be ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/c/7cecd57b89f5ecb42938b2fe03414f2353444aea.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2022, 6:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2943 "2022-11-07T18:59:32Z")
Got it! Will make fix ASAP 🙂 FYI @Dennis_Moonen , think the same applies for you 🙂 ---
**Author:** ![tumtum100](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tumtum100/32/47829_2.png) [@tumtum100](https://community.homey.app/u/tumtum100)\ **Post date:** [November 7, 2022, 7:00pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2944 "2022-11-07T19:00:11Z")
Ok thank you very much. I hoped i helped you a little bit. ---
**Author:** ![Dennis\_Moonen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_moonen/32/74195_2.png) [@Dennis\_Moonen](https://community.homey.app/u/Dennis_Moonen)\ **Post date:** [November 7, 2022, 7:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2945 "2022-11-07T19:10:43Z")
Thanks!! ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [November 7, 2022, 7:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2946 "2022-11-07T19:11:20Z")
Strange ting is that the homebase is available. But the camera’s are not. The doorbell Is also available. I made a log file. : e34e6ce1-fa9a-45ca-b595-7c47ae47fa2b Met vriendelijke groet, Yannick Eeckelaert ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2022, 7:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2947 "2022-11-07T19:19:59Z")
## New app update (live: [3.2.10](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > > **FIXES:** > **1** : FIX: issue where Homebase couldn’t find the first device - causing startup to break > **2** : FIX: Hub pairing * * * **If you find any issues, send a report via the mobile homey app** > More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * @Dennis_Moonen @tumtum100 This probably fixes your issue. You can install this version by clicking the link above and press the green install button, or wait for the auto-update 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2022, 7:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2948 "2022-11-07T19:20:15Z")
Will have a look @Yannick_Eeckelaert ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [November 7, 2022, 7:31pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2949 "2022-11-07T19:31:20Z")
Top! This is wat one camera gives : ![image0.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/e/1ea0be90383cf0d5609b16ea02b4ec4956ec30d5.png) Met vriendelijke groet, Yannick Eeckelaert ---
**Author:** ![tumtum100](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tumtum100/32/47829_2.png) [@tumtum100](https://community.homey.app/u/tumtum100)\ **Post date:** [November 7, 2022, 7:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2950 "2022-11-07T19:38:23Z")
Thank you very much your update is working. I can find the home base 2 now. Thanks for your time ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2022, 7:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2951 "2022-11-07T19:40:15Z")
@tumtum100 Yes Awesome! Was changed in the app rewrite. I only changed 75 files and added 150 during the rewrite 🙈 So might be that i missed something ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2022, 7:49pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2952 "2022-11-07T19:49:51Z")
@Yannick_Eeckelaert unfortunately it’s not in the logs due to a lot of other data. Can you restart the app and send me a report after 2 minutes? ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [November 7, 2022, 8:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2953 "2022-11-07T20:08:29Z")
Hi martijn, The new log: 9fa3cc37-d9f6-414d-9243-b99960a8aa87 Met vriendelijke groet, Yannick Eeckelaert ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2022, 8:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2954 "2022-11-07T20:17:16Z")
@Yannick_Eeckelaert it seems like the Eufycam 2 Pro’s can’t find their Homebase. Is that Homebase shared with the same account? Homebase serial ending with `225C6` ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [November 7, 2022, 8:46pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2955 "2022-11-07T20:46:17Z")
Yes martijn, I just have one homebase en it worked fine u til I got an update today. In eufy app everything works Met vriendelijke groet, Yannick Eeckelaert ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2022, 8:53pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2956 "2022-11-07T20:53:20Z")
@Yannick_Eeckelaert Did you try to run the repair option? ---
**Author:** ![Dennis\_Moonen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_moonen/32/74195_2.png) [@Dennis\_Moonen](https://community.homey.app/u/Dennis_Moonen)\ **Post date:** [November 7, 2022, 9:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2957 "2022-11-07T21:08:56Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/f/0f06fd7edbf2c3ea7c7880ed571f54efe789e907.jpeg) Sorry Martijn, V3.2.11 didnt work either. Rebooted everything. Installed the homey eufy app clean. Logged in at: [https://mysecurity.eufylife.com/#/account](https://mysecurity.eufylife.com/#/account) → everything works as it should. Except for homey. Send you a log. eb8379c0-aa8d-4ec8-92da-06b5f93f8d3f ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [November 7, 2022, 9:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2958 "2022-11-07T21:17:21Z")
@Dennis_Moonen The log really show a empty list for the devices. 😕 To check a couple of things: - You have a extra **admin** account ? - You share the devices with that account? (no house sharing) - 2FA is **disabled** for that account? (I see 2FA errors in the logs) ---
**Author:** ![Yannick\_Eeckelaert](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/yannick_eeckelaert/32/35262_2.png) [@Yannick\_Eeckelaert](https://community.homey.app/u/Yannick_Eeckelaert)\ **Post date:** [November 8, 2022, 3:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2959 "2022-11-08T03:22:24Z")
Yes Met vriendelijke groet, Yannick Eeckelaert [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=145) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=147)