# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 133
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 2, 2022, 10:27am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2667 "2022-09-02T10:27:03Z")
That’s strange, it was my first attempt this morning from yesterday. I tried first just with update, then restart the app, third was uninstall the app and try again. I can still login from web, but it can be two different servers. I wait until evening. Thank you Martin ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 11:13am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2668 "2022-09-02T11:13:03Z")
@Revo_Biglarian when you say from “web” do you mean this? [https://mysecurity.eufylife.com/#/login?type=/](https://mysecurity.eufylife.com/#/login?type=/) ---
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 2, 2022, 11:24am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2669 "2022-09-02T11:24:21Z")
I do 🙂 ---
**Author:** ![FranklyEpic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/franklyepic/32/48229_2.png) [@FranklyEpic](https://community.homey.app/u/FranklyEpic)\ **Post date:** [September 2, 2022, 11:24am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2670 "2022-09-02T11:24:57Z")
Nothing, I will try to uninstall the app and the cameras from homey. Nick ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 11:25am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2671 "2022-09-02T11:25:37Z")
@FranklyEpic please note that removing and re-adding won’t fix this issue 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 11:26am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2672 "2022-09-02T11:26:54Z")
@FranklyEpic you checked these settings? : ![Screenshot_2022-04-30-07-59-13-20_ff785028b59b747d09873fc0674450df](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/b/1bf0751cc5ff99ee3533945f94c052acb4719530.jpeg) ![Screenshot_2022-04-30-07-59-15-76_ff785028b59b747d09873fc0674450df](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/b/3b0f82d17727d971243f6e1433ddcd88b6870ff7.jpeg) ---
**Author:** ![FranklyEpic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/franklyepic/32/48229_2.png) [@FranklyEpic](https://community.homey.app/u/FranklyEpic)\ **Post date:** [September 2, 2022, 11:42am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2673 "2022-09-02T11:42:22Z")
Yes, they were all correct ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 11:44am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2674 "2022-09-02T11:44:33Z")
@FranklyEpic and when there’s motion you receive a notification on your phone? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 11:49am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2675 "2022-09-02T11:49:55Z")
Oh @Revo_Biglarian just thinking of the following: Did you share the devices as a house or as individual devices? You can see that in the share management in the Eufy app. And is your extra account a admin account? ---
**Author:** ![FranklyEpic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/franklyepic/32/48229_2.png) [@FranklyEpic](https://community.homey.app/u/FranklyEpic)\ **Post date:** [September 2, 2022, 11:51am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2676 "2022-09-02T11:51:01Z")
Yes ---
**Author:** ![FranklyEpic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/franklyepic/32/48229_2.png) [@FranklyEpic](https://community.homey.app/u/FranklyEpic)\ **Post date:** [September 2, 2022, 11:51am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2677 "2022-09-02T11:51:27Z")
I can also turn the cameras on and off in Homey but can not see events / there are no triggers ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 11:51am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2678 "2022-09-02T11:51:48Z")
@FranklyEpic can you force some motion events and send me a new report? I’ll check if they come trough ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 11:53am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2679 "2022-09-02T11:53:19Z")
@FranklyEpic the app is divided in 3 ways of communication: - Sending commands (on / off) → Local P2P connection - Receiving events (motion) → Notification intercept - Get camera data (battery etc) → HTTP cloud API so if one thing wokrs doesn’t mean all the other things work too 😛 ---
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 2, 2022, 12:01pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2680 "2022-09-02T12:01:14Z")
Atm its as a individual account, gave tested with guest and then admin. At first I tested as a house. After the update you did it still as Individual/admin ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 12:26pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2681 "2022-09-02T12:26:11Z")
@Revo_Biglarian That is strange, as it shows unauthorized… You might want to add a another extra account and see if that works. tip: if you’re using a gmail mail address you can do this: [myemail@gmail.com](mailto:myemail@gmail.com) → [myemail+eufy@gmail.com](mailto:myemail+eufy@gmail.com) It will create a alias and you can use unlimited aliases 😃 ---
**Author:** ![Ole\_Rosset](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_rosset/32/52663_2.png) [@Ole\_Rosset](https://community.homey.app/u/Ole_Rosset)\ **Post date:** [September 2, 2022, 12:38pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2682 "2022-09-02T12:38:17Z")
Hi! I did a reset first with no change. I then removed the devices, restarted the app, and re-added them. It timed out but the devices were still added. Both time out when trying to set security mode in Homey, but only one of them did change mode in the iPhone app. But no mode is selected for either of them in Homey after trying to set security mode. ---
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 2, 2022, 12:44pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2683 "2022-09-02T12:44:29Z")
Nice tip, I’m using my own domain on the second account. Will try will gmail and see. 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 12:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2684 "2022-09-02T12:47:15Z")
@Ole_Rosset are you trying via a flow or directly on the device. Both cameras are S40’s right? ---
**Author:** ![Ole\_Rosset](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_rosset/32/52663_2.png) [@Ole\_Rosset](https://community.homey.app/u/Ole_Rosset)\ **Post date:** [September 2, 2022, 12:50pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2685 "2022-09-02T12:50:31Z")
Trying directly on the device from Homey interface. Both are S40. Also, in the Homey iPhone app none of the settings are available so I use safari on Mac. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 12:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2686 "2022-09-02T12:59:22Z")
@Ole_Rosset Can you send me a report? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=132) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=134)