# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 132
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2022, 9:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2647 "2022-09-01T21:13:24Z")
Strange Can you send a diagnostic report? You can do that via the mobile Homey app: > More - apps - Eufy Security - settings wheel right top - de diagnostic report ---
**Author:** ![Michel\_Helsdingen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michel_helsdingen/32/10772_2.png) [@Michel\_Helsdingen](https://community.homey.app/u/Michel_Helsdingen)\ **Post date:** [September 1, 2022, 9:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2648 "2022-09-01T21:18:13Z")
e728ce28-4b62-4153-ad0b-6ea67a02b439 Done! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2022, 9:20pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2649 "2022-09-01T21:20:43Z")
@Michel_Helsdingen thanks Have Somebody else with the same problem. I will dive into it tomorrow! See: [[APP][Pro] Eufy Security (nl) - #488 by Jerry](https://community.homey.app/t/app-pro-eufy-security-nl/60540/488) ---
**Author:** ![Michel\_Helsdingen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michel_helsdingen/32/10772_2.png) [@Michel\_Helsdingen](https://community.homey.app/u/Michel_Helsdingen)\ **Post date:** [September 1, 2022, 9:21pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2650 "2022-09-01T21:21:51Z")
All good. Tx! ---
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 1, 2022, 9:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2651 "2022-09-01T21:33:29Z")
Hi there I have the same issue. No device found and looping back to login screen and timing out after 3000 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 1, 2022, 9:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2652 "2022-09-01T21:34:04Z")
I’m afraid it has to do something with the latest release. Let you know tomorrow morning ---
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 1, 2022, 9:35pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2653 "2022-09-01T21:35:40Z")
No worries 👍🏼 Thank you ---
**Author:** ![FranklyEpic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/franklyepic/32/48229_2.png) [@FranklyEpic](https://community.homey.app/u/FranklyEpic)\ **Post date:** [September 2, 2022, 7:09am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2654 "2022-09-02T07:09:14Z")
Hi Martijn, Can I please give you an error log? My pan/tilt and floodlight cam can be turned on/off in homey but no motion events being registered. 3a9f4d18-3dd1-467f-b0d4-67602aba169c Its not picking up any motion events for some reason. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 7:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2655 "2022-09-02T07:22:16Z")
Hey @FranklyEpic I would suggest having a look at the [FAQ](https://community.homey.app/t/app-pro-eufy-security/44921/4) Q1 probably your push notifications are disabled in the active security mode (home/away/ etc) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 7:30am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2656 "2022-09-02T07:30:19Z")
## New app update (live: [2.36.7](https://homey.app/a/com.eufylife.security/)): > **Changelog:** > **1.** FIX: pair issue stand alone camera ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 7:31am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2657 "2022-09-02T07:31:01Z")
@Michel_Helsdingen @Revo_Biglarian @Jerry FYI ☝ ---
**Author:** ![Michel\_Helsdingen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michel_helsdingen/32/10772_2.png) [@Michel\_Helsdingen](https://community.homey.app/u/Michel_Helsdingen)\ **Post date:** [September 2, 2022, 7:46am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2658 "2022-09-02T07:46:47Z")
Thanks for your effort! Much appreciated ---
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 2, 2022, 8:36am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2659 "2022-09-02T08:36:04Z")
Thank you, will give it a try in a few min and send a feedback on it. ---
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 2, 2022, 8:48am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2660 "2022-09-02T08:48:56Z")
I have the latest update now, can see that you pushed it out, restarted the app, putt in my credentials. I don’t get the timeout but I still get or get looped back to the login screen when I try to add a device. In this case it is the floodlight 2 pro. I have no 2FA on the second accout and I can login via the webbroswer just to confirm it works. I will try to uninstall and install the app again to see if it solves the issue. ---
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 2, 2022, 8:55am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2661 "2022-09-02T08:55:48Z")
Im sorry, wont work, is there a way for me to help you, im not a dev guy but if there is anything I can help you with just let me know. Im not in a hurry 🙂 I have also tried to uninstall and reinstall the app I also have the 3000 time out, but can upload only one pic ![WhatsApp Image 2022-09-02 at 10.53.08](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/4/b463babaa67eebde88525f3df7e1a21623a0bccd.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 9:00am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2662 "2022-09-02T09:00:01Z")
@Revo_Biglarian I can have a look! Can you send a diagnostic report? You can do that via the mobile Homey app: > More - apps - Eufy Security - settings wheel right top - de diagnostic report ---
**Author:** ![FranklyEpic](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/franklyepic/32/48229_2.png) [@FranklyEpic](https://community.homey.app/u/FranklyEpic)\ **Post date:** [September 2, 2022, 9:52am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2663 "2022-09-02T09:52:56Z")
I have double checked all the devices and all of the modes, on both accounts and they are all as they should be except I have chosen “full effect” in notification settings. Nick ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 10:15am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2664 "2022-09-02T10:15:35Z")
@FranklyEpic Might be multiple things: 1. push notifications not enabled for your security mode (homey / away etc) 2. push notifications in the doorbell settings should be on include thumbnail if above don’t work: 1. restart the homey eufy app 2. last option: click the orange button in the config app settings ---
**Author:** ![Revo\_Biglarian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/revo_biglarian/32/55948_2.png) [@Revo\_Biglarian](https://community.homey.app/u/Revo_Biglarian)\ **Post date:** [September 2, 2022, 10:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2665 "2022-09-02T10:22:20Z")
Absolutely, much appreciated Martin 4325f171-3c58-4da0-9d80-12cbed0fc4ed ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 2, 2022, 10:22am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2666 "2022-09-02T10:22:46Z")
@Revo_Biglarian you’re unauthorized. Probably you had too many tries for adding devices and Eufy locked you out for a couple of hours. I would suggest trying again in the afternoon [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=131) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=133)