# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 129
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 7, 2022, 5:57pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2586 "2022-08-07T17:57:53Z")
> [@Floppus](#): > > No such luck with this one. I can remove it all and start again? most of the time that won’t fix it. > [@Floppus](#): > > It still nags me that initially it did not fill in the IP address by itself. yeah if Homey or Eufy can’t find the IP it will be blank 😕 What does the Eufy app show as a IP? BTW: I’ll DM you ---
**Author:** ![Krzysiek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/krzysiek/32/34025_2.png) [@Krzysiek](https://community.homey.app/u/Krzysiek)\ **Post date:** [August 8, 2022, 5:54am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2587 "2022-08-08T05:54:33Z")
Hi! Thank you for your reply. I tested it a bit more now and it is working again. I am not sure what helped in the end. I restarted the app as you suggested many times before I posted and it was not solving the issue. Not in the long term. It would solve it for a moment but then as soon as I started a flow, the app would stop again. Anyway, thank you again and I am happy that it is working again. The only problem now is that since I had all those issues, I decided to remove one camera from the Eufy original app, reset it and add it again. The problem is that I cannot add it! It seems to be still connected to my wifi but is not visible in the Eufy app and when I try to add it, it fails on the connecting to wifi step. It fails to connect but that an issue for a different forum I guess! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 8, 2022, 7:08am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2588 "2022-08-08T07:08:47Z")
@Krzysiek good that it works! Except the re-adding, but that sounds like a Eufy issue. You might want to contact their support. It’s quite ok ---
**Author:** ![Elinu](https://avatars.discourse-cdn.com/v4/letter/e/919ad9/32.png) [@Elinu](https://community.homey.app/u/Elinu)\ **Post date:** [August 8, 2022, 12:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2589 "2022-08-08T12:34:44Z")
@martijnpoppen any news on adding Singapore to the list of supported regions? When I try to select EU/US as my region I get the error “Could not find that PairSession.” ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 8, 2022, 12:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2590 "2022-08-08T12:37:37Z")
@Elinu no as your reppinse showed that Singapore uses EU. So can you try to connect again and send me a report? ---
**Author:** ![Elinu](https://avatars.discourse-cdn.com/v4/letter/e/919ad9/32.png) [@Elinu](https://community.homey.app/u/Elinu)\ **Post date:** [August 8, 2022, 1:23pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2591 "2022-08-08T13:23:51Z")
Silly me, I didn’t log in at the configure app page and now that I’ve done that, I’m able to log in and add my device. Thanks for helping anyway! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 8, 2022, 1:52pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2592 "2022-08-08T13:52:40Z")
It shouldn’t make a difference. Both logins serve the same purpose. Glad it works! 😃 ---
**Author:** ![Wilfred\_Derksen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wilfred_derksen/32/8200_2.png) [@Wilfred\_Derksen](https://community.homey.app/u/Wilfred_Derksen)\ **Post date:** [August 8, 2022, 2:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2593 "2022-08-08T14:56:51Z")
Keypad =\> know which user is at the door =\> open doorlock Meanwhile I bought the keypad, so… if you need a tester… 😃 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 8, 2022, 8:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2594 "2022-08-08T20:54:16Z")
@Wilfred_Derksen if you can trigger some away / home with the keypad and send me a report after that would help 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 9, 2022, 2:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2595 "2022-08-09T14:10:01Z")
@Wilfred_Derksen so I was checking the code but I added the user functionality already. See release: [[APP][Pro] Eufy Security - #2358 by martijnpoppen](https://community.homey.app/t/app-pro-eufy-security/44921/2358) See request: [[APP][Pro] Eufy Security - #2347 by vaderag](https://community.homey.app/t/app-pro-eufy-security/44921/2347) ---
**Author:** ![Wilfred\_Derksen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wilfred_derksen/32/8200_2.png) [@Wilfred\_Derksen](https://community.homey.app/u/Wilfred_Derksen)\ **Post date:** [August 9, 2022, 3:29pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2596 "2022-08-09T15:29:42Z")
Wow! I was remote and couldn’t even check the events logged yet. I will test it! ---
**Author:** ![Elinu](https://avatars.discourse-cdn.com/v4/letter/e/919ad9/32.png) [@Elinu](https://community.homey.app/u/Elinu)\ **Post date:** [August 10, 2022, 2:31am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2597 "2022-08-10T02:31:36Z")
I tried setting some flows with my wired doorbell but it doesn’t seem to work/trigger. When I test the flow using the “test” button in homey, it works but using the doorbell triggers (tried both motion detected and doorbell pressed) didn’t trigger the flow. Any ideas? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 10, 2022, 2:05pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2598 "2022-08-10T14:05:03Z")
Hey @Elinu Might be multiple things: - push notifications not enabled for your security mode (homey / away etc) - push notifications in the doorbell settings should be on `include thumbnail` if above don’t work: - restart the homey eufy app - last option: click the orange button in the config app settings ---
**Author:** ![Elinu](https://avatars.discourse-cdn.com/v4/letter/e/919ad9/32.png) [@Elinu](https://community.homey.app/u/Elinu)\ **Post date:** [August 10, 2022, 3:10pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2599 "2022-08-10T15:10:46Z")
restarting the app worked, thanks! ---
**Author:** ![Alainc1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alainc1/32/58789_2.png) [@Alainc1](https://community.homey.app/u/Alainc1)\ **Post date:** [August 11, 2022, 10:17am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2600 "2022-08-11T10:17:13Z")
Was searching for a solution, and this one worked for me too! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 11, 2022, 11:01am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2601 "2022-08-11T11:01:14Z")
Will have a look why it doesn’t start when you first installed the app. 👀 ---
**Author:** ![vaderag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vaderag/32/150_2.png) [@vaderag](https://community.homey.app/u/vaderag)\ **Post date:** [August 17, 2022, 5:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2602 "2022-08-17T17:45:48Z")
@martijnpoppen hope you are well! Just wondering, does this app use [eufy-security-ws - Small wrapper around eufy-security-client library to access it via a WebSocket](https://bropat.github.io/eufy-security-ws) or something else? Would love to know how you managed to grab the user for the Keypad arm event! Thanks ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 23, 2022, 10:19am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2603 "2022-08-23T10:19:40Z")
Hey @vaderag No this use a different solution, but in the end its all the same The name of the user is coming from the notification ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [August 23, 2022, 11:20am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2604 "2022-08-23T11:20:10Z")
Hi @martijnpoppen - I hope you’re good! No news from Eufy/Athom about proper API support? I have found a small glitch, don’t know if it’s something that you can fix. Note the icon, this is how it looks in the mobile app: ![app](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/0/a0f8a526bbb1b193d0133ba3df65345b566ea162.png) The icon is not shown in the web interface ([https://my.homey.app](https://my.homey.app)): ![Web](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/e/ae49b729654cd444b83943fbcf67b4315bc4b846.png) Thanks ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [August 23, 2022, 11:25am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2605 "2022-08-23T11:25:47Z")
Hey @Peter_Kalrsson No not at all. ☹ Hmm strange. Does refresh the webapp fix it? I sometimes see that after a couple of days the webapp isnt showing the proper status [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=128) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=130)