# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 112
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 3, 2022, 8:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2245 "2022-03-03T20:08:17Z")
@Carsten_Jespersen can you share a diagnostic report with me? in the mobile Homey app: > More - Apps - Eufy Security - settings wheel right top - send diagnostic report ---
**Author:** ![Carsten\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carsten_jespersen/32/49398_2.png) [@Carsten\_Jespersen](https://community.homey.app/u/Carsten_Jespersen)\ **Post date:** [March 3, 2022, 8:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2246 "2022-03-03T20:11:09Z")
945036b5-abb0-4b09-bc1b-f791218da6d4 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 3, 2022, 8:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2247 "2022-03-03T20:11:10Z")
@Carsten_Jespersen Thanks. No devices are shared with this account. You’re trying region **US**. Did you try **EU**? ---
**Author:** ![Carsten\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carsten_jespersen/32/49398_2.png) [@Carsten\_Jespersen](https://community.homey.app/u/Carsten_Jespersen)\ **Post date:** [March 3, 2022, 8:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2248 "2022-03-03T20:12:21Z")
Hi. Tried both EU and US. My main account has shared with account numer 2. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 3, 2022, 8:12pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2249 "2022-03-03T20:12:56Z")
@Carsten_Jespersen did you also accept the invite for the devices on the extra account? ---
**Author:** ![Carsten\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carsten_jespersen/32/49398_2.png) [@Carsten\_Jespersen](https://community.homey.app/u/Carsten_Jespersen)\ **Post date:** [March 3, 2022, 8:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2250 "2022-03-03T20:13:44Z")
Yes. I logged in to Eufy-app with account two and accepted. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 3, 2022, 8:14pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2251 "2022-03-03T20:14:51Z")
Are you using Eufy version v4.0.0? So the app on your phone.? ---
**Author:** ![Carsten\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carsten_jespersen/32/49398_2.png) [@Carsten\_Jespersen](https://community.homey.app/u/Carsten_Jespersen)\ **Post date:** [March 3, 2022, 8:15pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2252 "2022-03-03T20:15:27Z")
4.1.0\_875 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 3, 2022, 8:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2253 "2022-03-03T20:17:26Z")
Strange… do you mind sharing you extra account with me? So I can check the API? (you can DM me) this looks like the error we had when Eufy updated their firmware. but i’m not aware of a new update… ---
**Author:** ![Carsten\_Jespersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carsten_jespersen/32/49398_2.png) [@Carsten\_Jespersen](https://community.homey.app/u/Carsten_Jespersen)\ **Post date:** [March 3, 2022, 8:19pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2254 "2022-03-03T20:19:14Z")
Not sure how to DM you. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 3, 2022, 8:24pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2255 "2022-03-03T20:24:41Z")
I sent you a DM 🙂 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 3, 2022, 8:40pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2256 "2022-03-03T20:40:19Z")
## New app update (test: [2.31.1](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > **1.** NEW: add light switch to 2C and 2C PRO > **2.** FIX: notifications thumbnails - @Heula @Bergman Made a fix for the notifcations + thumbnails. Hope this works 🤞 - @Bergman added the flowcard for the light for the 2C (Pro). You can install the test version by clicking above link and hit install 🙂 ---
**Author:** ![Bergman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bergman/32/50381_2.png) [@Bergman](https://community.homey.app/u/Bergman)\ **Post date:** [March 4, 2022, 2:22pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2257 "2022-03-04T14:22:24Z")
Thanks! Thumbnails/snapshot works but the spotlights gets a 3sec timeout message ---
**Author:** ![Heula](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heula/32/31852_2.png) [@Heula](https://community.homey.app/u/Heula)\ **Post date:** [March 4, 2022, 2:41pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2258 "2022-03-04T14:41:07Z")
It looks like it is also working for me again now. Thanks. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 4, 2022, 2:51pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2259 "2022-03-04T14:51:26Z")
@Bergman then it seems like it doesn’t work I’ll DM you so i can do some research on it ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 7, 2022, 10:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2260 "2022-03-07T22:54:01Z")
## New app update (test: [2.31.3](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > **1.** NEW: add light switch to 2C and 2C PRO > **2.** FIX: notifications thumbnails > **3.** FIX: light switch 2C / 2C pro > **4.** NEW: Add light switch to indoor cam / solocam L series / solocam S series @Bergman made a fix. Can you test? And send me a diagnostic report once you tried it? You can do that in the mobile Homey app: > More - Apps - Eufy Security - settings wheel right top - send diagnostic report ---
**Author:** ![Bergman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bergman/32/50381_2.png) [@Bergman](https://community.homey.app/u/Bergman)\ **Post date:** [March 8, 2022, 2:11pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2261 "2022-03-08T14:11:59Z")
Lightswitch / spotlight works great now . Thanks alot! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 8, 2022, 9:54pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2262 "2022-03-08T21:54:46Z")
## New app update (test: [2.31.4](https://homey.app/a/com.eufylife.security/test)): > **Changelog:** > **1.** NEW: add light switch to 2C and 2C PRO > **2.** FIX: notifications thumbnails > **3.** FIX: light switch 2C / 2C pro > **4.** NEW: Add light switch to indoor cam / solocam L series / solocam S series > **5.** FIX: bug in region selector for Homebase ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 9, 2022, 8:42am UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2263 "2022-03-09T08:42:30Z")
## New app update (live: [2.31.4](https://homey.app/a/com.eufylife.security)): > **Changelog:** > **1.** NEW: add light switch to 2C and 2C PRO > **2.** FIX: notifications thumbnails > **3.** FIX: light switch 2C / 2C pro > **4.** NEW: Add light switch to indoor cam / solocam L series / solocam S series > **5.** FIX: bug in region selector for Homebase ---
**Author:** ![Peter\_Kalrsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kalrsson/32/48872_2.png) [@Peter\_Kalrsson](https://community.homey.app/u/Peter_Kalrsson)\ **Post date:** [March 9, 2022, 2:33pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2264 "2022-03-09T14:33:22Z")
@martijnpoppen First of all, thanks a lot for an awesome app and all the work you put into it - very appreciated! I have two simple questions: 1. The existing notifications thumbnails the app supports today - will they (images) be stored in the Homey and therefore take up storage? 2. Off course, I would like to trigger on-demand snapshots from my cameras (Eufy 2C Pro) in my flows - even when the camera(s) doesn’t has triggered a motion, e.g. if you have a water leakage. I mean, cheap Reolink/IMOU cameras support this basic stuff ([https://support.reolink.com/hc/en-us/articles/360007011233-How-to-Capture-Live-JPEG-Image-of-Reolink-Cameras-via-Web-Browsers?gclid=EAIaIQobChMI\_bqkppW59gIVfoxoCR2nnw02EAAYASAAEgKWsvD\_BwE](https://support.reolink.com/hc/en-us/articles/360007011233-How-to-Capture-Live-JPEG-Image-of-Reolink-Cameras-via-Web-Browsers?gclid=EAIaIQobChMI_bqkppW59gIVfoxoCR2nnw02EAAYASAAEgKWsvD_BwE)). Is it true that this can’t be done today? If true, can’t we try together and push Eufy for this functionality? [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=111) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=113)