# \[APP\]\[Pro\] Eufy Security **URL:** \ **Category:** Apps\ **Tags:** app, official, security, camera, homey-pro\ **Created:** [March 19, 2021, 3:28pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921 "2021-03-19T15:28:48Z")\ **Posts on this page:** 20\ **Page:** 102
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 1:45pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2036 "2022-02-07T13:45:07Z")
@theodorhesse @Goggmeister I know you had issues configuring the app. Check above release and it should work 🙂 ---
**Author:** ![Goggmeister](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goggmeister/32/13059_2.png) [@Goggmeister](https://community.homey.app/u/Goggmeister)\ **Post date:** [February 7, 2022, 2:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2037 "2022-02-07T14:18:39Z")
I still cant log in! It just loads a bit, then pops back to login credentials!🙄 But what does it mean that i have to use «extra eufy account?» ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 2:32pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2038 "2022-02-07T14:32:38Z")
Did you install the [test](https://homey.app/en-gb/app/com.eufylife.security/Eufy-Security/test) version @Goggmeister ? Extra account is a shared account. Because you cant be logged in on 2 devices at once ---
**Author:** ![Goggmeister](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goggmeister/32/13059_2.png) [@Goggmeister](https://community.homey.app/u/Goggmeister)\ **Post date:** [February 7, 2022, 3:09pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2039 "2022-02-07T15:09:36Z")
Where do i install the test version? And do i need to delete the old version? And everything is in deutch or something! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 3:13pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2040 "2022-02-07T15:13:58Z")
@Goggmeister - Don’t delete the old version - go to this link [Eufy Security App for Homey | Homey](https://homey.app/en-gb/app/com.eufylife.security/Eufy-Security/) and click install ---
**Author:** ![theodorhesse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theodorhesse/32/33833_2.png) [@theodorhesse](https://community.homey.app/u/theodorhesse)\ **Post date:** [February 7, 2022, 3:34pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2041 "2022-02-07T15:34:44Z")
Thank you very much. I installed the new test version, however it now tells me that there are no devices and I should try another region. Could it be a problem that my region is Switzerland and I can only choose between EU and USA? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 3:37pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2042 "2022-02-07T15:37:06Z")
@theodorhesse Switzerland will default to EU. You can check here: [https://extend.eufylife.com/domain/CH](https://extend.eufylife.com/domain/CH) You can try one of the 2 regions and the devices should show up. (assuming you shared them with the extra admin account) Make sure that the region is the same as shown in your Eufy app. (mine is US) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/3/8352b6f391d612ea630a4fcf3edc1c1ba80461f3.jpeg) ---
**Author:** ![Goggmeister](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goggmeister/32/13059_2.png) [@Goggmeister](https://community.homey.app/u/Goggmeister)\ **Post date:** [February 7, 2022, 3:43pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2043 "2022-02-07T15:43:03Z")
I have installed the test version! But i still just get the login bug each time i try to log in🧐 i dont understand what i could be doing wrong!! ---
**Author:** ![theodorhesse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theodorhesse/32/33833_2.png) [@theodorhesse](https://community.homey.app/u/theodorhesse)\ **Post date:** [February 7, 2022, 3:44pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2044 "2022-02-07T15:44:50Z")
This screen says “Region: Switzerland” for me, that’s why I thought that might be an issue. I shared the entire home with a second account and tried both regions but it still says that there are no devices found. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 3:47pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2045 "2022-02-07T15:47:22Z")
@theodorhesse and @Goggmeister can you share a diagnostic report with me? You can do that via the mobile Homey app. > More - Apps - Eufy Security - settings wheel right top - send diagnostic report ---
**Author:** ![theodorhesse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theodorhesse/32/33833_2.png) [@theodorhesse](https://community.homey.app/u/theodorhesse)\ **Post date:** [February 7, 2022, 3:55pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2046 "2022-02-07T15:55:15Z")
Done. Thanks for looking into it: 0d7c92fc-52f4-400b-9f69-097d090f8084 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 3:56pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2047 "2022-02-07T15:56:14Z")
@theodorhesse Thanks. Did you also try region US ? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 3:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2048 "2022-02-07T15:59:16Z")
@Goggmeister @theodorhesse found the issue will fix quickly 🙂 ---
**Author:** ![Goggmeister](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goggmeister/32/13059_2.png) [@Goggmeister](https://community.homey.app/u/Goggmeister)\ **Post date:** [February 7, 2022, 3:59pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2049 "2022-02-07T15:59:40Z")
This is a url to a video of what i am doing, and the problem i have: > **[7. februar 2022](https://www.youtube.com/shorts/JhOexyevMj4?feature=share)** Diagnostics report: 45FE7E ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 4:02pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2050 "2022-02-07T16:02:57Z")
## New app update (test: [2.28.2](https://homey.app/en-us/app/com.eufylife.security/Eufy-Security/test)): > **Changelog:** > **1.** NEW: integrate Eufy Homemanagement (Eufy firmware v4.0.0) > **2.** NEW: Support Region selection in login > **3.** FIX: wrong eufy-homey-client version @Goggmeister @theodorhesse Fixed. You can install the test version by clicking the above link and press install ---
**Author:** ![Goggmeister](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goggmeister/32/13059_2.png) [@Goggmeister](https://community.homey.app/u/Goggmeister)\ **Post date:** [February 7, 2022, 4:07pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2051 "2022-02-07T16:07:34Z")
I now get this message: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/8/187ce00f3347034f31664158a4a234f89acd09c6.jpeg) Translates to: unknown error occured:26052-need validate code ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 4:08pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2052 "2022-02-07T16:08:27Z")
@Goggmeister You need to disable 2FA for that account The installations instructions mentions that 2FA is not supported. > [@martijnpoppen](#): > > **Account Information** > Because of the way the Eufy Security private API works, an email/password combo cannot > work with both the Eufy Security mobile app and this app. It is recommended to > use the mobile app to create a secondary “admin” account with a separate email address > and use it with this app. (Make sure 2FA is disabled for this account) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/d/8de021e3ab3ea02393f59eb5ca902901e303a7b8.png) ---
**Author:** ![Goggmeister](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goggmeister/32/13059_2.png) [@Goggmeister](https://community.homey.app/u/Goggmeister)\ **Post date:** [February 7, 2022, 4:16pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2053 "2022-02-07T16:16:29Z")
Oh my god! It finnally worked! My stupid head did not understand what 2fa was! Thanks for all help​:pray:t2:😁 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 4:17pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2054 "2022-02-07T16:17:38Z")
No problem! Also the Eufy 4.0.0 version didn’t work before so until today there was nothing you could do 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 7, 2022, 4:18pm UTC](https://community.homey.app/t/app-pro-eufy-security/44921/2055 "2022-02-07T16:18:09Z")
@Goggmeister for more information about the app I can refer you to the [FAQ](https://community.homey.app/t/app-pro-eufy-security/44921/4) [Previous page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=101) [Next page](https://community.homey.app/t/app-pro-eufy-security/44921.md?page=103)