# \[APP\]\[Pro\] Eufy Clean **URL:** \ **Category:** Apps\ **Tags:** app, official, homey-pro\ **Created:** [April 23, 2021, 11:37am UTC](https://community.homey.app/t/app-pro-eufy-clean/46610 "2021-04-23T11:37:41Z")\ **Posts on this page:** 20\ **Page:** 37
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 31, 2025, 7:24pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/740 "2025-01-31T19:24:53Z")
@Limofant please send a diagnostic report ---
**Author:** ![Limofant](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/limofant/32/123396_2.png) [@Limofant](https://community.homey.app/u/Limofant)\ **Post date:** [January 31, 2025, 7:26pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/741 "2025-01-31T19:26:52Z")
05be71c3-3b54-4d9e-83fe-bc0af407d530 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [January 31, 2025, 7:37pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/742 "2025-01-31T19:37:22Z")
@Limofant your login is wrong ---
**Author:** ![Limofant](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/limofant/32/123396_2.png) [@Limofant](https://community.homey.app/u/Limofant)\ **Post date:** [January 31, 2025, 7:44pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/743 "2025-01-31T19:44:26Z")
Thank you very much, I uninstalled the app again and registered again. Now it worked. Thank you sooo much. ---
**Author:** ![Patrick\_Neeleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_neeleman/32/124397_2.png) [@Patrick\_Neeleman](https://community.homey.app/u/Patrick_Neeleman)\ **Post date:** [February 4, 2025, 8:04pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/744 "2025-02-04T20:04:28Z")
Hi Martijn, trying to configure my vacuums but unfortunate I don’t get it working. Any help would be appreciated🙏🏻c ---
**Author:** ![Codey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/codey/32/121083_2.png) [@Codey](https://community.homey.app/u/Codey)\ **Post date:** [February 5, 2025, 2:46pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/745 "2025-02-05T14:46:08Z")
Hi Martijn, First, Thanks for the app, it is working with my Robovac 🙂 Not a big issue, but I am getting an unkown error status in the status/usage page (diagnostic report 7131766d-a207-465b-928e-135f7630bec1) ![error](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/0/90cf349ed631e7fea23a04ad816b6ec4cbe0d811.png) Using the Eufy L60 Hybrid SES ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2025, 2:46pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/746 "2025-02-05T14:46:29Z")
Will check @Codey ! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2025, 2:46pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/747 "2025-02-05T14:46:54Z")
@Patrick_Neeleman please send a diagnostic report ---
**Author:** ![Patrick\_Neeleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_neeleman/32/124397_2.png) [@Patrick\_Neeleman](https://community.homey.app/u/Patrick_Neeleman)\ **Post date:** [February 5, 2025, 7:21pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/748 "2025-02-05T19:21:40Z")
Check done ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2025, 7:22pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/749 "2025-02-05T19:22:11Z")
@Patrick_Neeleman please try to add the vacuum before sending a report Currently the report is empty ---
**Author:** ![Patrick\_Neeleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_neeleman/32/124397_2.png) [@Patrick\_Neeleman](https://community.homey.app/u/Patrick_Neeleman)\ **Post date:** [February 5, 2025, 7:49pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/750 "2025-02-05T19:49:22Z")
Hi, even that doesn’t work😕 the vacuums work great with the eufy app but i just can’t add them. They both have a fixed ip. ![IMG_1413](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/b/6b2f66d936c69c696943cba7df89a0617b877113.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2025, 7:50pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/751 "2025-02-05T19:50:02Z")
@Patrick_Neeleman I understand that it doesn’t work but for me to see the issue you have to try to add them and then send the report So the error of adding them is logged. Sending a report now would probably contain the info ---
**Author:** ![Patrick\_Neeleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_neeleman/32/124397_2.png) [@Patrick\_Neeleman](https://community.homey.app/u/Patrick_Neeleman)\ **Post date:** [February 5, 2025, 7:52pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/752 "2025-02-05T19:52:16Z")
Okay just did it again☺️ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2025, 7:55pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/753 "2025-02-05T19:55:58Z")
@Patrick_Neeleman the devices can’t be found on Tuya This sometimes happens What you can do is create a extra eufy account and share your vacuums with that account Most of the time that works ---
**Author:** ![Patrick\_Neeleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_neeleman/32/124397_2.png) [@Patrick\_Neeleman](https://community.homey.app/u/Patrick_Neeleman)\ **Post date:** [February 5, 2025, 8:08pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/754 "2025-02-05T20:08:47Z")
Set up a new account (deleted the old one) with the same mail adres. Deleted your app, restart the homey but no change😕 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2025, 8:10pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/755 "2025-02-05T20:10:38Z")
@Patrick_Neeleman so you didn’t share the devices with a new account? ---
**Author:** ![Patrick\_Neeleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_neeleman/32/124397_2.png) [@Patrick\_Neeleman](https://community.homey.app/u/Patrick_Neeleman)\ **Post date:** [February 5, 2025, 8:26pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/756 "2025-02-05T20:26:35Z")
Just did with a new mailadres but still no results🙄 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2025, 8:27pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/757 "2025-02-05T20:27:10Z")
@Patrick_Neeleman so did you share it or not? Sorry it’s not really clear to me ---
**Author:** ![Patrick\_Neeleman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_neeleman/32/124397_2.png) [@Patrick\_Neeleman](https://community.homey.app/u/Patrick_Neeleman)\ **Post date:** [February 5, 2025, 8:30pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/758 "2025-02-05T20:30:29Z")
Yes i shared, sorry☺️ ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [February 5, 2025, 8:30pm UTC](https://community.homey.app/t/app-pro-eufy-clean/46610/759 "2025-02-05T20:30:50Z")
Can you send a new report after trying to add the device? [Previous page](https://community.homey.app/t/app-pro-eufy-clean/46610.md?page=36) [Next page](https://community.homey.app/t/app-pro-eufy-clean/46610.md?page=38)