# \[APP\]\[Pro\]\[Deprecated\] Arlo - Security Camera **URL:** \ **Category:** Apps\ **Tags:** netgear, arlo, camera, homey-pro\ **Created:** [June 24, 2019, 3:34pm UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769 "2019-06-24T15:34:01Z")\ **Posts on this page:** 20\ **Page:** 10
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [March 11, 2020, 5:46am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/191 "2020-03-11T05:46:02Z")
What is the exact model number of your base station if you check it out in the Arlo app? Mine says VMB4500r2. ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [March 11, 2020, 5:59am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/192 "2020-03-11T05:59:36Z")
I have three VMB4500r2 and one VMB4000r3 ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [March 11, 2020, 6:07am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/193 "2020-03-11T06:07:07Z")
![Screenshot_20200311_070615](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/d/8db75960d4a368bee4bca4bde9e432cdbd66df8a.jpeg) ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [March 11, 2020, 6:09am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/194 "2020-03-11T06:09:22Z")
Hey, Are you able to restart the app, and after a minute then send me a diagnostic code? I can then check and see what exactly the API is reporting your basestation as. Also, when you say you cant add it, I am assuming when you attempt there is simply ‘no devices’ displayed? Thanks ---
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [March 11, 2020, 6:24am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/195 "2020-03-11T06:24:45Z")
Sure, in PM now. ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [March 11, 2020, 11:07am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/196 "2020-03-11T11:07:28Z")
Latest submission to Athom was rejected as their was mention of contacting me via slack if you have any questions. “Please delete this information from your readme. The readme is mainly meant to inform your users on what your app can do for them.” Honestly their entire app store is just plain annoying. Ill remind people here, because apparently the app read me is not the place for … information. ## 1) Create a new arlo user (with access to your devices) for homey to use. ## 2) MFA/2FA is not supported ## 3) I am currently looking into an issue where net connection drops outs stop motion events. * * * Thanks ---
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [March 11, 2020, 11:30am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/197 "2020-03-11T11:30:29Z")
Got it to work… Jamie politely reminded me to share the base station with the user account I have for the Homey app 🤦‍♂️ so… all good now 😊 ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [March 11, 2020, 11:33am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/198 "2020-03-11T11:33:48Z")
👍😂 ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [March 11, 2020, 1:36pm UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/199 "2020-03-11T13:36:13Z")
Version 2.0.501 has been submitted to the appStore. However I have to wait for the previous release to be certified before it can be tested. It should fix the issue people were having where when their internet drops out motion/audio events are no longer published. Base upon recent feedback we are now at : | Scope | Feature | Testing | Completed | | --- | --- | --- | --- | | App | Installation of Arlo App | 8/8 | Pass | | App | Events continue after **arlo** loose internet connection | | ON HOLD v1.0.501 | | App | Events continue after **Homey** loose internet connection | | ON HOLD TBA | | Account | Initial connection to Arlo from the settings page. | 3/3 | Pass | | Account | Initial connection to Arlo from the add device page. | 5/5 | Pass | | Account | Disconnect to Arlo from the settings page. | 3/3 | Pass | | Account | Reconnect to Arlo from the settings page. | 3/3 | Pass | | VMB4000 | Adding VMB4000 Base station | 5/6 | Pass | | VMB4000 | Working with trigger when attached camera to the base station has motion event. | 2/5 | Pass | | VMB4000 | Working with trigger when attached camera to the base station has audio event. | 1/1 | Testing Required | | VMB4000 | Working with condition 'and 'attached camera to the base station has motion alarm is on/off. | 3/3 | Testing Required | | VMB4000 | Working with condition 'and 'attached camera to the base station has audio alarm is on/off. | 1/1 | Testing Required | | VMB4000 | Motion event flow cards working as intended. | 0/0 | ON HOLD v1.0.501 | | VMB4000 | Audio event flow cards working as intended. | 0/0 | ON HOLD v1.0.501 | | VMB4000 | Add multiple Basestations. | 2/2 | Pass | | VMB4500 | Adding Base station | 2/2 | Testing Required | | VMB4500 | Working with trigger when attached camera to the base station has motion event. | 2/2 | Testing Required | | VMB4500 | Working with trigger when attached camera to the base station has audio event. | 1/1 | Testing Required | | VMB4500 | Working with condition 'and 'attached camera to the base station has motion alarm is on/off. | 1/1 | Testing Required | | VMB4500 | Working with condition 'and 'attached camera to the base station has audio alarm is on/off. | 1/1 | Testing Required | | VMB4500 | Motion event flow cards working as intended. | 1/1 | ON HOLD v1.0.501 | | VMB4500 | Audio event flow cards working as intended. | 1/1 | ON HOLD v1.0.501 | | VMB4500 | Add multiple Basestations. | 2/2 | Testing Required | | Basestation | Add VMB4000 and VMB4500 Basestation. | 2/2 | Testing Required | ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [March 11, 2020, 1:54pm UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/200 "2020-03-11T13:54:29Z")
Is there something you want me to test at this point? ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [March 11, 2020, 9:53pm UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/201 "2020-03-11T21:53:48Z")
No you have been great, Just need a couple more people to verify that everything works and wait for athom to approve the fix to the connection. So we can test that. ---
**Author:** ![Teddy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/teddy/32/13818_2.png) [@Teddy](https://community.homey.app/u/Teddy)\ **Post date:** [March 12, 2020, 5:24am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/202 "2020-03-12T05:24:11Z")
I will be able to dig into the last version this weekend due to my schedule beeing what it is and have been this week. // Ted ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [March 12, 2020, 10:14am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/203 "2020-03-12T10:14:21Z")
It’s taking ridiculously long time for athom to approve updates 😔 isn’t it possible to sideload the new update? ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [March 12, 2020, 12:54pm UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/204 "2020-03-12T12:54:39Z")
I feel like that would be opening up yet another avenue to monitor which version someone was on when they side loaded it etc etc. Ill stop submitting updates to the ‘live’ app soon, so we are able to test faster. But for now even if it is limited in features, its best that we get it stable asap. > **[Arlo Testing](https://docs.google.com/spreadsheets/d/1yrTZLvNGEg9zcVsL87EVOhmMMYwmVNGyclelr3RXds4/edit?usp=sharing)** > > Sheet1 > > Scope,Description,Results,Version,Status > App,Installation of Arlo App,8/8,v2.0.101,PASS > App,Events continue after arlo loose internet connection,1/1,v2.0.501,ON HOLD > App,Events continue after Homey loose internet connection,0/1,ON... New devices will be added when the sheet is green 🙂 ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [March 13, 2020, 12:42am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/205 "2020-03-13T00:42:06Z")
Athom failed the last build because they wanted me to remove something existing from the read me. I removed the item, bumped the version number, added a change log update for the new version and resubmitted. Athom have failed the latest version because the change log talks to the fact I updated the readme. Where as it should only talk to app changes. FML, Not even sure what to do about that, if I do another release … this time with out the changelog … they will fail it. It seems like Athom just don’t want this app to see the light of day ☹ ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [March 13, 2020, 3:09am UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/206 "2020-03-13T03:09:58Z")
If Athom won’t allow this app (I can’t see why they shouldn’t) I’ll be the first to change Homey for another system. Can’t you ask Athom what they want you to do? ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [March 13, 2020, 12:48pm UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/207 "2020-03-13T12:48:51Z")
I am over this whole process and being treated like garbage by Athom app reviewers. For those interested below is the last version which is now a test. It should fix the connection issue. I doubt it will ever be a live version. [https://homey.app/a/com.arlo/test/](https://homey.app/a/com.arlo/test/) I have better things to do with my time, then building apps for company who are only interested in wasting my time. ---
**Author:** ![Johan\_Sorensen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_sorensen/32/18821_2.png) [@Johan\_Sorensen](https://community.homey.app/u/Johan_Sorensen)\ **Post date:** [March 13, 2020, 2:15pm UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/208 "2020-03-13T14:15:51Z")
Well I´ve been following this thread as im interested in the arlos, I really hope they reach out to you Jamie this is nothing but bad publicity for Athom. ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [March 13, 2020, 2:24pm UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/209 "2020-03-13T14:24:09Z")
@Jamie I have nothing to complain about, I’m really excited about this app and I hope you don’t throw it away. I’m running the last update right now for testing. You won’t open up the app and let others help you? ---
**Author:** ![Tb1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tb1/32/8934_2.png) [@Tb1](https://community.homey.app/u/Tb1)\ **Post date:** [March 13, 2020, 2:32pm UTC](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769/210 "2020-03-13T14:32:13Z")
This new release won’t register motion in the app at all. Restarted the app and disconnected and connected but it didn’t help. Update 1: Uninstalled the app and installed it again, didn’t help. Update 2: Installed the live one in app store 2.0.301, and this one works. [Previous page](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769.md?page=9) [Next page](https://community.homey.app/t/app-pro-deprecated-arlo-security-camera/14769.md?page=11)