# \[APP\]\[Pro&Cloud\]\[Official\] Kia and Hyundai **URL:** \ **Category:** Apps\ **Created:** [July 17, 2020, 6:22am UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487 "2020-07-17T06:22:28Z")\ **Posts on this page:** 20\ **Page:** 7
**Author:** ![milkplus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/milkplus/32/35755_2.png) [@milkplus](https://community.homey.app/u/milkplus)\ **Post date:** [March 10, 2021, 3:10pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/121 "2021-03-10T15:10:40Z")
hi @Gruijter ! thanks for building this app, but I’m struggling to get it to work. I managed to install it, but when i try to log in with my Bluelink credentials (+ PIN) i get the following msg: “Error: Response code 400 (Bad Request)” Any idea why that might be? I am in the Europe region. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 10, 2021, 3:40pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/122 "2021-03-10T15:40:14Z")
> [@milkplus](#): > > “Error: Response code 400 (Bad Request)” Sometimes the Kia/Hyundai servers are just down. Does the UVO app allow you to refresh the status? ---
**Author:** ![milkplus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/milkplus/32/35755_2.png) [@milkplus](https://community.homey.app/u/milkplus)\ **Post date:** [March 10, 2021, 6:29pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/123 "2021-03-10T18:29:13Z")
Turns out I had the wrong password! My bad. All sorted now. Thanks! ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 10, 2021, 7:01pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/124 "2021-03-10T19:01:51Z")
no problem. Hope you like and enjoy the app! ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 10, 2021, 7:35pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/125 "2021-03-10T19:35:07Z")
Many thanks for your generous donation @RonnO 😘🍻 ---
**Author:** ![MrNickNoldus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrnicknoldus/32/32747_2.png) [@MrNickNoldus](https://community.homey.app/u/MrNickNoldus)\ **Post date:** [March 11, 2021, 11:54am UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/126 "2021-03-11T11:54:27Z")
New error and app crashing ☹ “AuthCode was not found” 2021-03-11 11:48:17 [err] [uvo] @EuropeControllerLogin: AuthCode was not found 2021-03-11 11:48:16 [log] [uvo] validating credentials 2021-03-11 11:47:22 [log] [uvo] Pairing of new car started 2021-03-11 11:44:40 [log] [uvo] [0] Device will restart in a few minutes 2021-03-11 11:44:40 [log] [uvo] [0] Queue is flushed 2021-03-11 11:44:26 [err] [uvo] [0] pausing queue; not logged in 2021-03-11 11:44:26 [err] [uvo] [0] @EuropeControllerLogin: AuthCode was not found 2021-03-11 11:44:25 [log] [uvo] [0] Warning: forced polling is enabled @720 minute interval 2021-03-11 11:44:25 [log] [uvo] [0] Start polling server e-Soul @ 10 minute interval 2021-03-11 11:44:25 [log] [uvo] [0] registering listeners 2021-03-11 11:44:25 [log] [uvo] [0] Google Directions enabled: false 2021-03-11 11:44:25 [log] [uvo] [0] ABRP enabled: true 2021-03-11 11:44:25 [err] [uvo] [0] @EuropeControllerLogin: AuthCode was not found 2021-03-11 11:44:23 [log] [uvo] onDriverInit 2021-03-11 11:44:23 [log] [bluelink] onDriverInit 2021-03-11 11:44:20 [log] [carApp] Hyundai and Kia app is running… 2021-03-11 11:44:20 [log] [Homey] capturing stderr 2021-03-11 11:44:20 [log] [Homey] capturing stdout 2021-03-11 11:44:17 [log] [carApp] app unload called 2021-03-11 11:44:11 [log] [Homey] logfile deleted ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 11, 2021, 12:23pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/127 "2021-03-11T12:23:50Z")
maybe temporary failure of the european servers? I had the same issue, but it went back to normal some minutes ago after app restart. edit: and now it fails again. Will wait a few hours to see what happens… ---
**Author:** ![mvanlijden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mvanlijden/32/27064_2.png) [@mvanlijden](https://community.homey.app/u/mvanlijden)\ **Post date:** [March 11, 2021, 12:26pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/128 "2021-03-11T12:26:24Z")
> [@MrNickNoldus](#): > > “AuthCode was not found” I’m also having these errors each time I try to add. I don’t have a EV/Hybrid but have KIA Ceed 2020, which does support UVO for a lot of sensors. So I was hoping to add that as well, but no luck yet. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 11, 2021, 12:34pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/129 "2021-03-11T12:34:53Z")
> [@mvanlijden](#): > > KIA Ceed 2020 Will get back to that later. First wait to see if the servers come back again. If not Kia/Hyundai might have changed their auth process again. ---
**Author:** ![MrNickNoldus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrnicknoldus/32/32747_2.png) [@MrNickNoldus](https://community.homey.app/u/MrNickNoldus)\ **Post date:** [March 11, 2021, 12:36pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/130 "2021-03-11T12:36:56Z")
The UVO-app from Kia works fine, so the servers seems to be up and running. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 11, 2021, 12:38pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/131 "2021-03-11T12:38:35Z")
> [@MrNickNoldus](#): > > The UVO-app from Kia works fine Not for vehicle status refresh! So it looks like an issue with the mobile data provider… ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 11, 2021, 12:55pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/132 "2021-03-11T12:55:55Z")
I was able to fix it for myself by resetting the navigation unit in the car (with a ballpen press the small button for 10s next to the volume knob). So all is good interfacewise, serverwise and mobile data wise… ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 11, 2021, 12:56pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/133 "2021-03-11T12:56:42Z")
Hi @mvanlijden Can you send me a app diagnostics report. State in the message Kia Seed 2020 ---
**Author:** ![mvanlijden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mvanlijden/32/27064_2.png) [@mvanlijden](https://community.homey.app/u/mvanlijden)\ **Post date:** [March 11, 2021, 1:29pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/134 "2021-03-11T13:29:42Z")
> 2021-03-11 13:11:21 [err] [uvo] @EuropeControllerLogin: AuthCode was not found > 2021-03-11 13:11:19 [log] [uvo] validating credentials > 2021-03-11 13:10:45 [log] [uvo] Pairing of new car started This is my log from the app while I was still using the old UVO account. It doesn’t crash when paring. I just get this error. I have verified that they are correct, because the UVO app does work fine. After this I tried login in again in the UVO to verify my account and I was asked to upgrade my UVO account to a KIA account. After doing this I had to log in using my new KIA account. This als failed and resulted in this log: > 2021-03-11 13:26:02 [err] [uvo] Response code 400 (Bad Request) > 2021-03-11 13:26:01 [log] [uvo] validating credentials > 2021-03-11 13:25:51 [log] [uvo] Pairing of new car started Now i tried logging in with the old UVO account again and somehow it does seem to work?? So after upgrading the account, but using the old data I’m now logged in… Haven’t had the chance to verify data yet. I see no data, but don’t have access to the car as my wife has the car to work today. ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 11, 2021, 1:34pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/135 "2021-03-11T13:34:46Z")
Please go to the app settings and click on ‘create diagnostics report’. I would like to see the full log. Thx! ---
**Author:** ![mvanlijden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mvanlijden/32/27064_2.png) [@mvanlijden](https://community.homey.app/u/mvanlijden)\ **Post date:** [March 11, 2021, 1:47pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/136 "2021-03-11T13:47:42Z")
579912cb-d5fd-4bdf-9323-9a403a89c297 There you go 😉 ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 11, 2021, 4:02pm UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/137 "2021-03-11T16:02:41Z")
Thx! The report doesn’t show the info I am looking for. So I made a new version that dumps the Kia server info after the app starts. Also I took the opportunity to upgrade the NPM package to the latest version. Can you install app version 2.1.2, pair your car, wait 5 minutes, and create another diagnostics report? Thx! ---
**Author:** ![MrNickNoldus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrnicknoldus/32/32747_2.png) [@MrNickNoldus](https://community.homey.app/u/MrNickNoldus)\ **Post date:** [March 12, 2021, 7:25am UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/138 "2021-03-12T07:25:20Z")
I have restarted the app (v2.1.2) and then tried to setup a new connection to the car in addition to the existing that crashes. Fails with AuthCode not found as well. a363051b-d164-4be5-89d9-57ad38c1b3cb 2021-03-12 07:15:05 [err] [uvo] @EuropeControllerLogin: AuthCode was not found 2021-03-12 07:15:04 [log] [uvo] validating credentials 2021-03-12 07:14:27 [log] [uvo] Pairing of new car started 2021-03-12 07:13:36 [err] [uvo] [0] pausing queue; not logged in 2021-03-12 07:13:36 [err] [uvo] [0] @EuropeControllerLogin: AuthCode was not found 2021-03-12 07:13:35 [log] [uvo] [0] Start polling server e-Soul @ 10 minute interval 2021-03-12 07:13:35 [log] [uvo] [0] Device will restart in a few minutes 2021-03-12 07:13:35 [log] [uvo] [0] Queue is flushed 2021-03-12 07:13:21 [err] [uvo] [0] pausing queue; not logged in 2021-03-12 07:13:21 [err] [uvo] [0] @EuropeControllerLogin: AuthCode was not found 2021-03-12 07:13:20 [log] [uvo] [0] registering listeners 2021-03-12 07:13:20 [log] [uvo] [0] Google Directions enabled: false 2021-03-12 07:13:20 [log] [uvo] [0] ABRP enabled: true 2021-03-12 07:13:20 [err] [uvo] [0] @EuropeControllerLogin: AuthCode was not found 2021-03-12 07:13:17 [log] [uvo] onDriverInit 2021-03-12 07:13:17 [log] [bluelink] onDriverInit 2021-03-12 07:13:15 [log] [carApp] Hyundai and Kia app is running… 2021-03-12 07:13:15 [log] [Homey] capturing stderr 2021-03-12 07:13:15 [log] [Homey] capturing stdout 2021-03-12 07:13:11 [log] [carApp] app unload called 2021-03-12 07:13:03 [log] [Homey] logfile deleted ---
**Author:** ![Gruijter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gruijter/32/1973_2.png) [@Gruijter](https://community.homey.app/u/Gruijter)\ **Post date:** [March 12, 2021, 7:30am UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/139 "2021-03-12T07:30:34Z")
@MrNickNoldus I have no clue why it doesn’t work for you. Maybe you should create a new password via the UVO app. ---
**Author:** ![MrNickNoldus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mrnicknoldus/32/32747_2.png) [@MrNickNoldus](https://community.homey.app/u/MrNickNoldus)\ **Post date:** [March 12, 2021, 8:02am UTC](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487/140 "2021-03-12T08:02:33Z")
Logged out of UVO, logged back in and changed the password. Changed the password in Homey, restarted the app, no luck. Deleted the car and tried to add it again, no luck there either. [Previous page](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487.md?page=6) [Next page](https://community.homey.app/t/app-pro-cloud-official-kia-and-hyundai/32487.md?page=8)