# \[APP\]\[Pro&Cloud\] DoorBird **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro, homey-service\ **Created:** [August 22, 2018, 11:00am UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115 "2018-08-22T11:00:53Z")\ **Posts on this page:** 20\ **Page:** 15
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [September 16, 2022, 5:22pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/283 "2022-09-16T17:22:13Z")
I may have found the issue. Could you install the test version, re-pair your DoorBird and see if that fixes the issue. > **[DoorBird](https://homey.app/nl-nl/app/com.doorbird/DoorBird/)** > > Beantwoord de deur overal ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [September 20, 2022, 4:48pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/284 "2022-09-20T16:48:56Z")
@ADel You have contacted DoorBird directly with your request for support for the IO Controller. They have reached out to me again about this. But I have already updated the app and asked you to test this out. See the post above. No response from you so far though … ---
**Author:** ![SvenRhein](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SvenRhein](https://community.homey.app/u/SvenRhein)\ **Post date:** [October 6, 2022, 8:05am UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/285 "2022-10-06T08:05:07Z")
Hi @Phuturist could you please implement a restart via flow for the doorbird? This would be fine 🙂 Cheers, Sven ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 6, 2022, 8:44am UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/286 "2022-10-06T08:44:25Z")
I see this functionality has been added to the API after the Homey app was created. I will add it with the next release. ---
**Author:** ![SvenRhein](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SvenRhein](https://community.homey.app/u/SvenRhein)\ **Post date:** [October 6, 2022, 9:10am UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/287 "2022-10-06T09:10:09Z")
great 🙂 thx a lot ---
**Author:** ![Martin\_Sliepka](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_sliepka/32/56540_2.png) [@Martin\_Sliepka](https://community.homey.app/u/Martin_Sliepka)\ **Post date:** [October 26, 2022, 6:28pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/288 "2022-10-26T18:28:17Z")
Hello, my DoorBird D2101V - video transfer not working ☹ The API setting in DoorBird APP is OK, but the video image doesn’t show. I am the owner Homey Bridge. {“BHA”: { “RETURNCODE”: “1”, “VERSION”: [{“FIRMWARE”: “000134”,“BUILD\_NUMBER”: “16527711”,“WIFI\_MAC\_ADDR”: “1CCAE37247F6”,“RELAYS”:[“1”,“2”],“DEVICE-TYPE”: “DoorBird D2101V-RAL7016”}]}} ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 26, 2022, 6:30pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/289 "2022-10-26T18:30:55Z")
What do you see instead of the image. And have you tried restarting the app? ---
**Author:** ![Martin\_Sliepka](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_sliepka/32/56540_2.png) [@Martin\_Sliepka](https://community.homey.app/u/Martin_Sliepka)\ **Post date:** [October 26, 2022, 6:50pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/290 "2022-10-26T18:50:31Z")
Yes. I’ve been restarting a few times. And I installed a few times . ![Snímka obrazovky 2022-10-18 225118](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/3/637b11a2d404ea084196552c634c9b133ffc0c41.jpeg) ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 26, 2022, 7:15pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/291 "2022-10-26T19:15:35Z")
And what happens if you hit the reload icon below the image? And could you send me a diagnostic report after you have done so. ---
**Author:** ![Martin\_Sliepka](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_sliepka/32/56540_2.png) [@Martin\_Sliepka](https://community.homey.app/u/Martin_Sliepka)\ **Post date:** [October 26, 2022, 7:23pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/292 "2022-10-26T19:23:28Z")
Forgive me for having stupid questions :-). Where can I find the diagnostic report? Reload does nothing. Everything is like before ---
**Author:** ![Martin\_Sliepka](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_sliepka/32/56540_2.png) [@Martin\_Sliepka](https://community.homey.app/u/Martin_Sliepka)\ **Post date:** [October 26, 2022, 7:39pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/293 "2022-10-26T19:39:09Z")
Unique code: 1361CD ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 26, 2022, 8:25pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/294 "2022-10-26T20:25:19Z")
> [@Martin\_Sliepka](#): > > Forgive me for having stupid questions :-). Where can I find the diagnostic report? Reload does nothing. Everything is like before Has the image previously worked? Sending a diagnostic report is done from the app settings. I havent received and report yet and usually the code is a lot longer (and I dont actually need that code anyway). ---
**Author:** ![Martin\_Sliepka](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_sliepka/32/56540_2.png) [@Martin\_Sliepka](https://community.homey.app/u/Martin_Sliepka)\ **Post date:** [October 27, 2022, 5:53pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/295 "2022-10-27T17:53:52Z")
In the application doorbird? Where exactly? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 27, 2022, 6:52pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/296 "2022-10-27T18:52:28Z")
In Homey under the Settings \> Apps. It doesn’t hurt to dig around this sort of stuff yourself. ---
**Author:** ![Martin\_Sliepka](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_sliepka/32/56540_2.png) [@Martin\_Sliepka](https://community.homey.app/u/Martin_Sliepka)\ **Post date:** [October 27, 2022, 7:15pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/297 "2022-10-27T19:15:06Z")
I don’t know what you want. There is a “Diagnostics Report” button in the settings and I already sent you the code yesterday. I suppose you can’t help it. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/c/3c835fb845a1a7d672d96bfd80f6f537c3b627b9.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/2/52250a33e52f21e256939c177b9cf2195a998e43.png) ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 27, 2022, 8:55pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/298 "2022-10-27T20:55:54Z")
> [@Martin\_Sliepka](#): > > I don’t know what you want. There is a “Diagnostics Report” button in the settings and I already sent you the code yesterday. And I already told you, you need to send the diagnostic report from the app settings. Not from Homey itself. This is send to Athom. The exact path is More \> Apps \> DoorBird \> Cogwheel right top \> Create Diagnostic Report. I really cant be any clearer than this. ---
**Author:** ![Martin\_Sliepka](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_sliepka/32/56540_2.png) [@Martin\_Sliepka](https://community.homey.app/u/Martin_Sliepka)\ **Post date:** [October 27, 2022, 9:22pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/299 "2022-10-27T21:22:10Z")
thank you for your patience. I think I already found it. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/1/c171bab25c0d07ff082edad7ecde71b0d2f64cd6.jpeg) ---
**Author:** ![Alert1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alert1977/32/8068_2.png) [@Alert1977](https://community.homey.app/u/Alert1977)\ **Post date:** [October 31, 2022, 7:55pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/300 "2022-10-31T19:55:39Z")
Hello, I recently installed a DoorBird and successfully connected with Homey. Also relais 1 and 2 are connected to two different gates. In Homey flows I can trigger a relais to open one of the the gates. But I can’t find how to close them using a flow. Is this possible (or can it be made possible)? Thanks ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 31, 2022, 8:18pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/301 "2022-10-31T20:18:39Z")
> [@Alert1977](#): > > Is this possible (or can it be made possible)? Can you do this from the DoorBird app itself? The API only supports triggering the relay and has no control over open or close. If the relay supports toggle functionality you can probably do it by triggering the relay a second time. ---
**Author:** ![Alert1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alert1977/32/8068_2.png) [@Alert1977](https://community.homey.app/u/Alert1977)\ **Post date:** [November 1, 2022, 5:54pm UTC](https://community.homey.app/t/app-pro-cloud-doorbird/115/302 "2022-11-01T17:54:32Z")
I will have to check this next friday. I’ll let you know. Hopefully this works! [Previous page](https://community.homey.app/t/app-pro-cloud-doorbird/115.md?page=14) [Next page](https://community.homey.app/t/app-pro-cloud-doorbird/115.md?page=16)