# \[APP\]\[Pro\] Bticino/Legrand/Netatmo - Home control, based on Netatmo Cloud API

**URL:** <https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413>\
**Category:** Apps\
**Tags:** app, homey-pro\
**Created:** [January 8, 2024, 7:35am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413 "2024-01-08T07:35:37Z")\
**Posts on this page:** 1\
**Showing post:** 252

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**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\
**Post date:** [March 18, 2025, 12:32pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/252 "2025-03-18T12:32:34Z")

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All,

Recently, it seems that Netatmo cloud servers can not take the high load again, and I can see many failures in my app.  
I just released version 1.1.44, which has a fix to this issue.  
If you see any problems with the app, please follow these guidelines:

1. Make sure you were upgraded to version 1.1.44 or higher (you can upgrade manually if you were still not upgraded automatically)
2. Remove **ONE** of your Netatmo devices from Homey. You have to remove **only one** , not all the devies. It doesn’t matter which one you choose.
3. Add the device again to Homey
4. Wait for 2 minutes for the change to take affect  
This will refresh the token acquisition logic and should fix the problem.  
If you still see issues after these steps, please send me diagnostics report with a comment explaining the problem you are seeing.

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