# \[APP\]\[Pro\] Bticino/Legrand/Netatmo - Home control, based on Netatmo Cloud API **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro\ **Created:** [January 8, 2024, 7:35am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413 "2024-01-08T07:35:37Z")\ **Posts on this page:** 20\ **Page:** 11
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [November 23, 2024, 5:10pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/204 "2024-11-23T17:10:02Z")
@The_cure_Bob - Please do the following: 1. Restart the app 2. Wait for exactly 2 minutes 3. Send me diagnostics report (App settings → Send Diagnostics Report) On your report, please put a comment with the issue in order to help me correlate to this case. ---
**Author:** ![The\_cure\_Bob](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/the_cure_bob/32/80551_2.png) [@The\_cure\_Bob](https://community.homey.app/u/The_cure_Bob)\ **Post date:** [November 23, 2024, 5:28pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/205 "2024-11-23T17:28:10Z")
Hello gal, I have just sent the diagnostic report Thank you ---
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [November 23, 2024, 6:46pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/206 "2024-11-23T18:46:05Z")
I see the report, but I don’t have enough data Do you have any other Netatmo devices which you managed to add, or only this device? If you can add any other device, please add it and send another diagnostics report. Thanks, Gal ---
**Author:** ![The\_cure\_Bob](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/the_cure_bob/32/80551_2.png) [@The\_cure\_Bob](https://community.homey.app/u/The_cure_Bob)\ **Post date:** [November 23, 2024, 7:04pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/207 "2024-11-23T19:04:13Z")
I also have netatmo thermostatic valves and an indoor and outdoor thermostat. ---
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [November 23, 2024, 7:21pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/208 "2024-11-23T19:21:20Z")
Great. Please add at least one of them to my app, restart the app, wait for exactly 2 minutes, and send diagnostics report Thanks, Gal ---
**Author:** ![The\_cure\_Bob](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/the_cure_bob/32/80551_2.png) [@The\_cure\_Bob](https://community.homey.app/u/The_cure_Bob)\ **Post date:** [November 24, 2024, 9:46am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/209 "2024-11-24T09:46:00Z")
Hi Gal, I’ve added my netatmo weather station, then waited 2 minutes. thanks ---
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [November 24, 2024, 10:11am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/210 "2024-11-24T10:11:49Z")
Thanks, I got your report, I answered you privately with an email. ---
**Author:** ![Olivier\_Arthus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivier_arthus/32/88909_2.png) [@Olivier\_Arthus](https://community.homey.app/u/Olivier_Arthus)\ **Post date:** [December 8, 2024, 3:00pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/211 "2024-12-08T15:00:27Z")
I am trying the Bticino/Legrand/Netatmo apps to pair a Legrand Drivia Teleruptor but I am not able to pair. I have created a Netatmo account, the app seems to be able to connect to it during the pairing process, but then nothing happens. The teleruptor is listed as a supported device, but I’l not even sure how to trigger pairing on the device. In the Legrand user guide (video) they first trigger pairing form the Legrand box, and then acknowledg on the teleruptor itself ---
**Author:** ![Olivier\_Arthus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivier_arthus/32/88909_2.png) [@Olivier\_Arthus](https://community.homey.app/u/Olivier_Arthus)\ **Post date:** [December 8, 2024, 3:04pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/212 "2024-12-08T15:04:27Z")
I am trying to add a new device: Legrand Drivia Teleruptor (Zigbee model) When trying to add the device, the Bticino/ Legrand / Netatmo app seems to connect to the Netatmo account I have created, but then nothing happens. The teleruptor is listed as a supported device, but I’m not even sure how to trigger pairing on the device. In the Legrand user guide (video) they first trigger pairing form the Legrand box, and then acknowledg on the teleruptor itself Also i should add the devide is not list on the Netatmo app since I do not have the Netatmo start pack (I don’t remember the exact name, but it’s basically like their box). On the site of the app it is written:“If you have any apps defined on [https://dev.netatmo.com](https://dev.netatmo.com), you should disable them prior to using this app”, so I guess I should be ok. Thanks ---
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [December 8, 2024, 5:27pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/213 "2024-12-08T17:27:52Z")
@Olivier_Arthus - can you please do the followings? 1. Restart the app 2. Wait for exactly 2 minutes 3. Send diagnostics report (app settings → Send diagnostics report button) Please add a comment to the report with the explanation of the issue so I will know to correlate to your case ---
**Author:** ![Olivier\_Arthus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivier_arthus/32/88909_2.png) [@Olivier\_Arthus](https://community.homey.app/u/Olivier_Arthus)\ **Post date:** [December 8, 2024, 7:16pm UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/214 "2024-12-08T19:16:13Z")
@Gal_Carmeli : just sent you the report. The code is cb07d9b4-09bd-457a-9092-e795f7ac3e02 thanks ---
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [December 9, 2024, 6:28am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/215 "2024-12-09T06:28:08Z")
I got your report, but I do not see any devices added. Is there any kind of device that you can add to my app? If so, please add at least one device (it doesn’t matter which device) and send diagnostics report again. ---
**Author:** ![Olivier\_Arthus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivier_arthus/32/88909_2.png) [@Olivier\_Arthus](https://community.homey.app/u/Olivier_Arthus)\ **Post date:** [December 9, 2024, 7:47am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/216 "2024-12-09T07:47:26Z")
yes there are no devices added because I cannot add my device… what other device could I add to your app? I do not have any Legrand / Netatmo device unfortunately. Can it be something from another brand by any chance? I have a SONOFF ZBmini (to control lights) and I see that there is an option for Light Micromodule in your app Thanks ---
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [December 9, 2024, 8:07am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/217 "2024-12-09T08:07:40Z")
In that case, i will need you to share your home with me so I can check your devices. In order to share your home, open the Netatmo Control + app on your smartphone, click the settings (“Gear”) icon at the bottom, choose “Guests” and then “Invite a user”. Use my email. Please notice that once you share your home with me, I will be able to see all of your devices. I am committed not to change any of your devices without coordinating with you first. ---
**Author:** ![Olivier\_Arthus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivier_arthus/32/88909_2.png) [@Olivier\_Arthus](https://community.homey.app/u/Olivier_Arthus)\ **Post date:** [December 9, 2024, 8:20am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/218 "2024-12-09T08:20:20Z")
I could not find an app call Netatmo Control + app on the Apple store. I did install an app called Home + COntrol (by Legrand) But I guess since I do not have any product installed, the first thing it’s asking me is to install a product. i chose Legrand for the brand, but bad news the teleruptor is not supported in the listed devices I do not see the gear icon, but this screen only… ![Capture d’écran . 2024-12-09 à 09.18.48](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/2/022a82d259c0664fe44a51f3a48c146848d8b4c7.jpeg) ---
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [December 9, 2024, 8:38am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/219 "2024-12-09T08:38:22Z")
Can your device be added to this app? [https://apps.apple.com/us/app/home-control/id1188809809](https://apps.apple.com/us/app/home-control/id1188809809) ---
**Author:** ![Olivier\_Arthus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivier_arthus/32/88909_2.png) [@Olivier\_Arthus](https://community.homey.app/u/Olivier_Arthus)\ **Post date:** [December 9, 2024, 9:23am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/220 "2024-12-09T09:23:58Z")
hello, it does not seem so. My device is this one by Legrand ![Capture d’écran . 2024-12-09 à 10.14.22](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/2/c2a4c02e668477a956df6cb134497e8eeb44d118.jpeg) which is on the screenshot I took from your app Then when I go into the Home § COntrol app, I can select the brand Legrand ![Capture d’écran 2024-12-09 à 10.17.05](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/2/1213391bb391823426a8d2211d82e1126a34fdac.png) then I can select devices that go into the electrical board ![Capture d’écran 2024-12-09 à 10.21.49](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/6/0669ed251d4938889b680c2b3e53ac7305d61318.png) but then I cannot find the teleurptor device, it is not listed, although it is an official Legrand product, and you also list it on your app… ![Capture d’écran . 2024-12-09 à 10.18.48](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/6/867438577239c7a4fa9bc6e7f6f2da3cbdc4b52e.jpeg) Not sure what I’m missing, sorry and thanks for your patience, I really aprreciate it ---
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [December 9, 2024, 9:37am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/221 "2024-12-09T09:37:12Z")
If your device can not be controlled by the Netatmo Home + Control app (the link I sent below), then I will not be able to control it from my app. ---
**Author:** ![Olivier\_Arthus](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivier_arthus/32/88909_2.png) [@Olivier\_Arthus](https://community.homey.app/u/Olivier_Arthus)\ **Post date:** [December 9, 2024, 9:54am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/222 "2024-12-09T09:54:44Z")
of course it makes a lot of sense\_ just trying to understand why Legrand is selling a device that cannot be controlled by the Legrand app, and why you are also referencing it on your app. I seem to be missing something here ---
**Author:** ![Gal\_Carmeli](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gal_carmeli/32/80553_2.png) [@Gal\_Carmeli](https://community.homey.app/u/Gal_Carmeli)\ **Post date:** [December 9, 2024, 10:29am UTC](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413/223 "2024-12-09T10:29:44Z")
Are you sure it can not be controlled by the Home+Control app? (the link I sent earlier) I have seen such devices on my app previously (that’s how I added it) [Previous page](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413.md?page=10) [Next page](https://community.homey.app/t/app-pro-bticino-legrand-netatmo-home-control-based-on-netatmo-cloud-api/100413.md?page=12)