# \[APP\]\[Pro\] BMW Connected **URL:** \ **Category:** Apps\ **Tags:** app, official, wifi, homey-pro\ **Created:** [July 7, 2021, 7:01pm UTC](https://community.homey.app/t/app-pro-bmw-connected/49199 "2021-07-07T19:01:40Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![AlexToh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alextoh/32/30927_2.png) [@AlexToh](https://community.homey.app/u/AlexToh)\ **Post date:** [July 26, 2021, 2:14pm UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/21 "2021-07-26T14:14:18Z")
Thx buddy! šŸ‘šŸ»šŸ‘šŸ»šŸ‘šŸ»šŸ‘šŸ»šŸ‘šŸ» Let me know if u need me test anything if required! ---
**Author:** ![theodorhesse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theodorhesse/32/33833_2.png) [@theodorhesse](https://community.homey.app/u/theodorhesse)\ **Post date:** [July 27, 2021, 12:50pm UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/22 "2021-07-27T12:50:22Z")
Hi, first of all thank you very much for this app. I just tried it with my i3s that has ConnectedDrive services but when I open the settings in the Homey app I receive the error message ā€œError: not\_foundā€ even before I can add my credentials. I already reinstalled the app but this happens every time. Any idea how I can fix this? Thanks and best regards, Theo. ---
**Author:** ![Likhan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/likhan/32/1992_2.png) [@Likhan](https://community.homey.app/u/Likhan)\ **Post date:** [July 28, 2021, 8:05am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/23 "2021-07-28T08:05:18Z")
@theodorhesse can you submit the diagnostic report from the app. ---
**Author:** ![theodorhesse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theodorhesse/32/33833_2.png) [@theodorhesse](https://community.homey.app/u/theodorhesse)\ **Post date:** [July 28, 2021, 8:15am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/24 "2021-07-28T08:15:50Z")
Thanks for looking into this, here is the code for the diagnostic report: 5c058f7a-5aa1-4230-a8a5-d7eab7096b10. ---
**Author:** ![Likhan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/likhan/32/1992_2.png) [@Likhan](https://community.homey.app/u/Likhan)\ **Post date:** [July 28, 2021, 9:16am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/25 "2021-07-28T09:16:33Z")
@theodorhesse I see the diagnostic log is completely empty. I will try to create a new test build with additional logging to figure out whatā€™s happening. In the mean time can you please share a screen shot of where and when it happens. ---
**Author:** ![theodorhesse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theodorhesse/32/33833_2.png) [@theodorhesse](https://community.homey.app/u/theodorhesse)\ **Post date:** [July 28, 2021, 9:48am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/26 "2021-07-28T09:48:39Z")
Thanks! And as soon as I click ā€œConfigure Appā€ I get this error message: ![IMG_0940.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/d/bdb3250eddb3f83f0d2368528305f2eff5f7632f.jpeg) ---
**Author:** ![Likhan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/likhan/32/1992_2.png) [@Likhan](https://community.homey.app/u/Likhan)\ **Post date:** [July 28, 2021, 10:05am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/27 "2021-07-28T10:05:12Z")
After you click ok. Can you set the credentials and see if it works. ---
**Author:** ![theodorhesse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theodorhesse/32/33833_2.png) [@theodorhesse](https://community.homey.app/u/theodorhesse)\ **Post date:** [July 28, 2021, 10:38am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/28 "2021-07-28T10:38:24Z")
When I click ā€œokā€, enter my credentials and click ā€œsave changesā€ I just get the same error message, unfortunately. ---
**Author:** ![Johan\_Karlsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_karlsson/32/16493_2.png) [@Johan\_Karlsson](https://community.homey.app/u/Johan_Karlsson)\ **Post date:** [July 29, 2021, 1:56pm UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/29 "2021-07-29T13:56:45Z")
Hi, this is an app Iā€™ve been waiting for. Although after i try to configure it I immediately get Error: Not\_found (as@theorodrehasse). I tried to enter the credentials but get the same error when I try to save it. Canā€™t change log trace status (and the log tab is empty). Running version 0.0.9 on Homey 7.1.1. Diagnostic report: 541bdbbe-0485-4aec-a3e7-d90473b59ec6 Looking forward to try it out so best of luck! ---
**Author:** ![Walter\_vande\_kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/walter_vande_kerkhof/32/28963_2.png) [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)\ **Post date:** [July 29, 2021, 3:35pm UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/30 "2021-07-29T15:35:43Z")
Similar problem over here. Homey 7.1.1. App version 0.0.9. After installing the app, a ā€˜pauseā€™ sign is displayed and configuring the app results in a never ending progress indicator and blank screen. ---
**Author:** ![Likhan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/likhan/32/1992_2.png) [@Likhan](https://community.homey.app/u/Likhan)\ **Post date:** [July 29, 2021, 3:48pm UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/31 "2021-07-29T15:48:39Z")
Seems like it is a common issue for new installation. Will do a clean installation on mine and figure out a fix asap. Please wait for update. Apologies for the inconvenience. ---
**Author:** ![Walter\_vande\_kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/walter_vande_kerkhof/32/28963_2.png) [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)\ **Post date:** [July 29, 2021, 4:06pm UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/32 "2021-07-29T16:06:44Z")
No problem. Thanks for the quick response. ---
**Author:** ![Likhan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/likhan/32/1992_2.png) [@Likhan](https://community.homey.app/u/Likhan)\ **Post date:** [July 29, 2021, 8:36pm UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/33 "2021-07-29T20:36:14Z")
Update: The test version is now working with a clean fresh install. Smoke check completed. @Walter_vande_kerkhof @Johan_Karlsson and @theodorhesse just published a new test version. Please install the test version of the app from [here](https://homey.app/a/com.rexwel.bmwconnected/test/). Uninstall the old version first. ---
**Author:** ![Johan\_Karlsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_karlsson/32/16493_2.png) [@Johan\_Karlsson](https://community.homey.app/u/Johan_Karlsson)\ **Post date:** [July 30, 2021, 5:16am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/35 "2021-07-30T05:16:44Z")
Hi, Thanks for the new version, just installed it and did a quick check and it seems to work just fine. No problem logging in, can lock and unlock the car and the (range, fuel, range) seems to be accurate. Will test the geofencing over the weekend. Again, thanks šŸ™‚ ---
**Author:** ![Walter\_vande\_kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/walter_vande_kerkhof/32/28963_2.png) [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)\ **Post date:** [July 30, 2021, 5:27am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/36 "2021-07-30T05:27:13Z")
Installing works fine. No Pause-indicator anymore. Butā€¦ if I press ā€˜configure appā€™ I still get a blank page with a never ending spinning wheel. ---
**Author:** ![Likhan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/likhan/32/1992_2.png) [@Likhan](https://community.homey.app/u/Likhan)\ **Post date:** [July 30, 2021, 7:11am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/37 "2021-07-30T07:11:31Z")
@Walter_vande_kerkhof did you try removing the app first before installing? ---
**Author:** ![Walter\_vande\_kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/walter_vande_kerkhof/32/28963_2.png) [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)\ **Post date:** [July 30, 2021, 7:39am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/38 "2021-07-30T07:39:22Z")
Hello @Likhan. Yes I did (like you mentioned necessary). I also restarted the Homey after removing the old version and before installing the new version. One thing which might interfere (donā€™t know) is the fact that I installed an earlier version (0.0.1?) of the app and used is for some time. Then I removed it but got second thoughts. Was very handy after all šŸ™‚ . ---
**Author:** ![theodorhesse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theodorhesse/32/33833_2.png) [@theodorhesse](https://community.homey.app/u/theodorhesse)\ **Post date:** [July 30, 2021, 12:13pm UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/39 "2021-07-30T12:13:23Z")
Looks good on my end now, too. Thank you very much, @Likhan! ---
**Author:** ![Walter\_vande\_kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/walter_vande_kerkhof/32/28963_2.png) [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)\ **Post date:** [July 31, 2021, 6:26am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/40 "2021-07-31T06:26:30Z")
@Likhan Any suggestions for me to try? Seems like Iā€™m the only one having issues. Love to be able to use the app though so every suggestion is welcome Thanks ---
**Author:** ![Likhan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/likhan/32/1992_2.png) [@Likhan](https://community.homey.app/u/Likhan)\ **Post date:** [July 31, 2021, 6:54am UTC](https://community.homey.app/t/app-pro-bmw-connected/49199/41 "2021-07-31T06:54:10Z")
@Walter_vande_kerkhof wondering if it could be browser cache related. I am not sure which browser homey internally uses, but, maybe could you try cleaning your phone browser cache and trying. Another option I am thinking could be to use someone elseā€™s ph just to configure the credentials for the app and then you can probably use that from your own phone. In the meantime i will try to think of other causes for this issue. [Previous page](https://community.homey.app/t/app-pro-bmw-connected/49199.md?page=1) [Next page](https://community.homey.app/t/app-pro-bmw-connected/49199.md?page=3)