# \[APP\]\[Pro\] Balboa **URL:** \ **Category:** Apps\ **Tags:** app, official, homey-pro\ **Created:** [January 5, 2022, 2:44pm UTC](https://community.homey.app/t/app-pro-balboa/57870 "2022-01-05T14:44:00Z")\ **Posts on this page:** 20\ **Page:** 21
**Author:** ![Peter\_Martis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_martis/32/79690_2.png) [@Peter\_Martis](https://community.homey.app/u/Peter_Martis)\ **Post date:** [March 15, 2024, 4:55pm UTC](https://community.homey.app/t/app-pro-balboa/57870/404 "2024-03-15T16:55:17Z")
I have the same problem. The configured and working balboa app stopped updating data although it pretended to be on-line. I’ve restarted the balboa app - didn’t help. Then I uninstalled it and installed again and when I’m trying to add a new ControlMySpa Device, I keep getting an error: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/3/f3e69a16847cebf3f88bd5de7462f8647f3a23e7.png) Event their site ([https://idmqa.controlmyspa.com/oxauth/login](https://idmqa.controlmyspa.com/oxauth/login)) acts strange. After the login, I land on the page saying “Welcome to your Gluu Identity Appliance 3.1.3.Final !”. Mobil app on iphone (ControlMySpa) works flawlessly and so does the the new web management portal available here: [https://iot.controlmyspa.com/portal/auth/login](https://iot.controlmyspa.com/portal/auth/login) Any thoughts? Thanks! ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [March 15, 2024, 5:05pm UTC](https://community.homey.app/t/app-pro-balboa/57870/405 "2024-03-15T17:05:15Z")
Seems like BWG have some issues. It was a lot of server issues on Sunday evening, but it suddenly worked again late on Sunday, and no issues on Monday. But if the issues was regarding a change or downtime-issues, that is why i asked @martijnpoppen 🙂 Good to know that we are several that is experiencing issues @Peter_Martis 🙂 ---
**Author:** ![Matti\_Hirvonen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matti_hirvonen/32/79184_2.png) [@Matti\_Hirvonen](https://community.homey.app/u/Matti_Hirvonen)\ **Post date:** [March 15, 2024, 5:08pm UTC](https://community.homey.app/t/app-pro-balboa/57870/406 "2024-03-15T17:08:21Z")
Same issue here! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 15, 2024, 5:28pm UTC](https://community.homey.app/t/app-pro-balboa/57870/407 "2024-03-15T17:28:21Z")
Sound like Balboa CMS issues. Nothing i can do at the moment ☹ ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [March 15, 2024, 5:30pm UTC](https://community.homey.app/t/app-pro-balboa/57870/408 "2024-03-15T17:30:29Z")
Thank you for the insight @martijnpoppen , then whe only have to wait. Strange that their own app works fine. That is why i thought about som API change. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 15, 2024, 5:31pm UTC](https://community.homey.app/t/app-pro-balboa/57870/409 "2024-03-15T17:31:17Z")
@Marius_Stensrod i dont own a spa so cant check. Also im not near a laptop this weekend. So can check on monday ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [March 15, 2024, 5:33pm UTC](https://community.homey.app/t/app-pro-balboa/57870/410 "2024-03-15T17:33:30Z")
> [@martijnpoppen](#): > > Also im not near a laptop this weekend. So can check on monday If it can be for some help, you can log in to my spa when you have the oportunity. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 15, 2024, 5:43pm UTC](https://community.homey.app/t/app-pro-balboa/57870/411 "2024-03-15T17:43:04Z")
@Marius_Stensrod probably will dm you on monday ---
**Author:** ![Peter\_Martis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_martis/32/79690_2.png) [@Peter\_Martis](https://community.homey.app/u/Peter_Martis)\ **Post date:** [March 15, 2024, 6:08pm UTC](https://community.homey.app/t/app-pro-balboa/57870/412 "2024-03-15T18:08:33Z")
Thanks for the reaction Martinj! I’m trying to troubleshoot this a little bit. The overpriced controlmyspa device (connected to the ethernet) is talking to 216.14.17.240:8883 and that works well. The native controlmyspa mobile client app is talking to the same server but via an SSL (216.14.17.240:443) and that works fine too. Adding new spa in homey through your app is clearly reaching out to the same server but I get the same “No new devices have been found” error message even if I type in a nonsensical password so I’d assume the authentication process had been (deliberately) changed by the BWA company that runs the whole thing. Is there any chance to get to the log file of your homey app? Thanks again. ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [March 15, 2024, 6:12pm UTC](https://community.homey.app/t/app-pro-balboa/57870/413 "2024-03-15T18:12:26Z")
> [@Peter\_Martis](#): > > Is there any chance to get to the log file of your homey app? The GitHub Repo is here: [GitHub - martijnpoppen/com.balboa: A Homey app for ControlMySpa](https://github.com/martijnpoppen/com.balboa) If that is what you are asking for. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 15, 2024, 6:41pm UTC](https://community.homey.app/t/app-pro-balboa/57870/414 "2024-03-15T18:41:03Z")
> [@Peter\_Martis](#): > > Is there any chance to get to the log file of your homey app? Thanks again Yep, also on monday 😉 ---
**Author:** ![Peter\_Martis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_martis/32/79690_2.png) [@Peter\_Martis](https://community.homey.app/u/Peter_Martis)\ **Post date:** [March 15, 2024, 6:46pm UTC](https://community.homey.app/t/app-pro-balboa/57870/415 "2024-03-15T18:46:27Z")
Thanks Marius. But going through the code to find out if and how the Balboa app stores log files on Homey is too much of a hassle. I thought the app keeps a log file on homey’s filesystem for “Create Diagnostic Report” Purposes. When I hit that button (and I already did) Martijn have received some king of log file, I’m sure. I was thinking that if I can get to it directly on homey, I’d be at least able to identify the root cause. I do appreciate your responsiveness, guys! ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [March 15, 2024, 6:53pm UTC](https://community.homey.app/t/app-pro-balboa/57870/416 "2024-03-15T18:53:57Z")
I think this is managed by Athom, but surely @martijnpoppen can correct me if i am wrong when he is available. There are quite many posts in the forum about that the “diagnostic report” is to short, and the developer can not do anything, because it is a Homey issue. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 15, 2024, 7:18pm UTC](https://community.homey.app/t/app-pro-balboa/57870/417 "2024-03-15T19:18:33Z")
@Peter_Martis quickly checked your report. But looks like the authentication has been changed. So theres a new way of authentication. This might require a bit more time to investigate how it works as theres no official API available Fyi @Marius_Stensrod ---
**Author:** ![Marius\_Stensrod](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_stensrod/32/56540_2.png) [@Marius\_Stensrod](https://community.homey.app/u/Marius_Stensrod)\ **Post date:** [March 15, 2024, 7:22pm UTC](https://community.homey.app/t/app-pro-balboa/57870/418 "2024-03-15T19:22:16Z")
@martijnpoppen , Regarding login credentials, you got all the time you need. ---
**Author:** ![Peter\_Martis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_martis/32/79690_2.png) [@Peter\_Martis](https://community.homey.app/u/Peter_Martis)\ **Post date:** [March 15, 2024, 7:31pm UTC](https://community.homey.app/t/app-pro-balboa/57870/419 "2024-03-15T19:31:08Z")
That’s what I thought. I just hope it’s not an attempt to prevent 3rd parties from connecting to their cloud (just like BMW did a short while ago). Enjoy your weekend and if I can help in any way (e.g. sniff the packets from native app that can still log in vs your app trying to do the same thing, just let me know). ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 15, 2024, 7:33pm UTC](https://community.homey.app/t/app-pro-balboa/57870/420 "2024-03-15T19:33:30Z")
@Peter_Martis i wouldnt be surprised. Many of my apps got trough that already. But most of the time its fixable 😉 ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 17, 2024, 3:03pm UTC](https://community.homey.app/t/app-pro-balboa/57870/421 "2024-03-17T15:03:33Z")
## New app update (🟩 LIVE: [2.2.0](https://homey.app/a/com.balboa/)): > **Changelog:** > > **NEW:** > **1** : NEW: fix for ControlMySpa login > > **FIXES:** > **1** : none * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - ControlMySpa - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 17, 2024, 3:03pm UTC](https://community.homey.app/t/app-pro-balboa/57870/422 "2024-03-17T15:03:52Z")
@Peter_Martis@Matti_Hirvonen @Marius_Stensrod See above ☝🙂 (FIX for ControlMySpa) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 17, 2024, 3:12pm UTC](https://community.homey.app/t/app-pro-balboa/57870/423 "2024-03-17T15:12:08Z")
@Bartj would you mind sharing your login in a DM so I can check the API logs myself? 🙂 [Previous page](https://community.homey.app/t/app-pro-balboa/57870.md?page=20) [Next page](https://community.homey.app/t/app-pro-balboa/57870.md?page=22)