# \[App\]\[Pro\] Arlo Connect **URL:** \ **Category:** Apps\ **Created:** [August 14, 2026, 8:56pm UTC](https://community.homey.app/t/app-pro-arlo-connect/159524 "2026-08-14T20:56:36Z")\ **Posts on this page:** 10\ **Page:** 3
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [October 7, 2026, 10:23am UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/43 "2026-10-07T10:23:20Z")
You probably want to remove that screenshot from your post and send it in a DM to the developer instead. The screenshot appears to contain a session token which anyone can use to access your Arlo account ---
**Author:** ![Johnny\_Draaby](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_draaby/32/121733_2.png) [@Johnny\_Draaby](https://community.homey.app/u/Johnny_Draaby)\ **Post date:** [October 7, 2026, 10:39am UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/44 "2026-10-07T10:39:11Z")
Thanx 👍🏼 ---
**Author:** ![Windy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/windy/32/120780_2.png) [@Windy](https://community.homey.app/u/Windy)\ **Post date:** [October 7, 2026, 12:36pm UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/45 "2026-10-07T12:36:57Z")
Hi Johnny, Thanks for getting in touch. You’re right — the latest releases have mainly focused on connection stability, authentication/session recovery and making sure Arlo Connect can stay connected reliably over longer periods. I wanted to get that foundation stable before expanding device support further. Support for additional cameras and hubs/base stations is still very much on my list. In particular, I want to remove the current assumptions around base stations having a siren, so newer hubs without a siren can be detected and paired correctly as well. I’m also reviewing support for newer Arlo camera models. The goal is that Arlo Connect should detect what features a device actually reports instead of excluding an otherwise compatible camera simply because it does not match one of the older models or feature combinations. I don’t want to give you a date yet before I have tested this properly, but this is one of the next areas I’m going to work on now that the session/reconnection problems are much more stable. If you can, please let me know which exact Arlo hub/base station model and camera model(s) you are using. That would be very useful when I work on the compatibility changes, and I can make sure your hardware is included in the testing. Thanks again for testing Arlo Connect and for the feedback! Best regards, Mikael Creson Arlo Connect ---
**Author:** ![Johnny\_Draaby](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_draaby/32/121733_2.png) [@Johnny\_Draaby](https://community.homey.app/u/Johnny_Draaby)\ **Post date:** [October 7, 2026, 3:08pm UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/46 "2026-10-07T15:08:42Z")
Hi again, Mikael. I’ve already sent you information about the various base stations/hubs and cameras I have, so I don’t quite understand what you mean by your question? Regards Johnny ---
**Author:** ![Windy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/windy/32/120780_2.png) [@Windy](https://community.homey.app/u/Windy)\ **Post date:** [October 7, 2026, 5:53pm UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/47 "2026-10-07T17:53:43Z")
Hi Johnny, You’re absolutely right — you already sent me the information about your cameras and hubs earlier. Sorry about the confusion. I’ve had a couple of different Arlo bug reports and compatibility reports coming in at the same time, and I mixed up which information I had received from whom. I still have your information, so you don’t need to send it again. The latest update was mainly focused on fixing the Arlo authentication/session recovery problems, which had become quite urgent. Support for additional cameras and hubs/base stations without a siren is still on my list and hasn’t been forgotten. Thanks for your patience — and sorry again for making you repeat yourself unnecessarily. Regards, Mikael ---
**Author:** ![Johnny\_Draaby](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnny_draaby/32/121733_2.png) [@Johnny\_Draaby](https://community.homey.app/u/Johnny_Draaby)\ **Post date:** [October 23, 2026, 4:22pm UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/48 "2026-10-23T16:22:15Z")
Hi Mikael. I’ve just tested your new software update, but I still can’t get the indoor Essential cameras to show a live stream or snapshot, it just reports an error. That said, it’s really great that you’re developing this app, making it possible to integrate Arlo into Homey. Regards Johnny ---
**Author:** ![Inge\_Skadberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inge_skadberg/32/179103_2.png) [@Inge\_Skadberg](https://community.homey.app/u/Inge_Skadberg)\ **Post date:** [October 25, 2026, 6:46pm UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/49 "2026-10-25T18:46:27Z")
Hi! I’m having trouble logging into Arlo Connect. After entering my Arlo credentials and clicking **“Save and connect”** , I successfully receive a verification code from Arlo. However, when I enter the code and click **“Verify code”** , I get the following error: **Error: Timeout after 10000ms** The issue occurs consistently, and I’m unable to complete the authentication process. I’ve submitted a diagnostic report: **Diagnostic ID:** 5d483e30-a943-4a0a-bfaa-6fbf77182ced Could you please take a look at the logs and see what might be causing the timeout during 2FA verification? Thanks in advance! ---
**Author:** ![Windy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/windy/32/120780_2.png) [@Windy](https://community.homey.app/u/Windy)\ **Post date:** [October 25, 2026, 7:34pm UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/50 "2026-10-25T19:34:31Z")
Hi Inge, Thank you for your detailed report and for including your Diagnostics ID! **Diagnostics ID:** 5d483e30-a943-4a0a-bfaa-6fbf77182ced I’ve reviewed your diagnostic logs and investigated the authentication code in Arlo Connect. Your additional information has been very helpful. Since you’re successfully receiving the verification email, I suspect the problem is related to how Arlo Connect handles the verification response. Currently, the verification process can take longer than the 10-second timeout reported by Homey. This may cause the settings page to display an error even though authentication is still being processed. I’m investigating a change that would allow the verification to continue without keeping the initial request open. Could you please check one thing for me? After receiving the timeout, does the Connection Status section in Arlo Connect show that you’re connected, or does it still indicate that verification is required? Also, are you using the Homey mobile app or the web interface? There’s no need to repeat the login process multiple times while we investigate. I’ve registered your report as a separate issue so I can track its progress. You’re always welcome to contact me directly at [**mikael@creson.se**](mailto:mikael@creson.se) with further information or questions. Please include your Diagnostics ID in the email subject so I can easily match your message to the correct report. Thank you again for helping improve Arlo Connect! Best regards, Mikael Creson Arlo Connect Developer [mikael@creson.se](mailto:mikael@creson.se) ---
**Author:** ![Inge\_Skadberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inge_skadberg/32/179103_2.png) [@Inge\_Skadberg](https://community.homey.app/u/Inge_Skadberg)\ **Post date:** [October 25, 2026, 7:53pm UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/51 "2026-10-25T19:53:38Z")
Hi Mikael, Thanks for looking into this! I initially tried logging in through the **Homey mobile app** , but after receiving the timeout error, the Connection Status at the bottom did **not** show “Connected”. However, I later tried logging in through the **Homey desktop/web interface** , and everything worked perfectly! I was able to complete the verification process and connect successfully. So it seems the issue might be specific to the Homey mobile app. Hope this helps narrow down the issue! Thanks again for your support! ---
**Author:** ![Windy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/windy/32/120780_2.png) [@Windy](https://community.homey.app/u/Windy)\ **Post date:** [October 25, 2026, 8:07pm UTC](https://community.homey.app/t/app-pro-arlo-connect/159524/52 "2026-10-25T20:07:39Z")
Hi Inge, Thank you so much for the update! I’m really glad to hear that you managed to complete the verification and connect successfully through the Homey desktop/web interface! Your findings are extremely helpful and have narrowed down the investigation considerably. It now looks like the issue may be related to the Homey mobile app’s API timeout rather than the Arlo verification code itself. I’ve updated your diagnostics case with this information and will keep the issue open while investigating improvements to the mobile verification process. For now, there’s no need to try logging in again since you’re already connected successfully. If you experience any other problems or have further feedback, you’re always welcome to contact me directly at [**mikael@creson.se**](mailto:mikael@creson.se). Please include your Diagnostics ID in the subject line so I can easily keep track of your case. **Diagnostics ID:** 5d483e30-a943-4a0a-bfaa-6fbf77182ced Thank you again for taking the time to test both interfaces and share your results. Feedback like yours really helps make Arlo Connect better for everyone! Best regards, Mikael Creson Arlo Connect Developer [mikael@creson.se](mailto:mikael@creson.se) [Previous page](https://community.homey.app/t/app-pro-arlo-connect/159524.md?page=2)