# \[APP\]\[Pro\] Amazon Echo - Your Home, Your Assistant, Always Ready **URL:** \ **Category:** Apps\ **Created:** [November 12, 2024, 12:33pm UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365 "2024-11-12T12:33:05Z")\ **Posts on this page:** 20\ **Page:** 15
**Author:** ![staeff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/staeff/32/79712_2.png) [@staeff](https://community.homey.app/u/staeff)\ **Post date:** [August 20, 2026, 8:11am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/285 "2026-08-20T08:11:54Z")
The list should already show up without typing anything, are you seeing nothing at all here? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/3/73546148938701af701d111427f41f084ba01cdc.png) ---
**Author:** ![Jeremy\_Gout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeremy_gout/32/123104_2.png) [@Jeremy\_Gout](https://community.homey.app/u/Jeremy_Gout)\ **Post date:** [August 20, 2026, 8:49am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/286 "2026-08-20T08:49:42Z")
Nothing appear when I click on routine : ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/f/cfbb096a9596b9400618b72efd998631e7cd6db5.png) And nothing appear when a try typing some routine name : ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/7/e7efd53b11f13845b4a8e6d48b4bd102fb3cfe0a.png) I have verified several times and activate routine directly in Alexa (or asking Alexa), and it is working : ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/8/a84be6448bf8ab9f461e7435bd2b4f48e59c3789.webp) that’s really weird if it’s working on your side, something wrong with my parameters i guess ---
**Author:** ![staeff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/staeff/32/79712_2.png) [@staeff](https://community.homey.app/u/staeff)\ **Post date:** [August 20, 2026, 9:11am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/287 "2026-08-20T09:11:55Z")
Can you enable the additional logging in the app settings, restart the app, wait a bit and then send me a diagnostic report? ---
**Author:** ![Jeremy\_Gout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeremy_gout/32/123104_2.png) [@Jeremy\_Gout](https://community.homey.app/u/Jeremy_Gout)\ **Post date:** [August 20, 2026, 10:05am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/288 "2026-08-20T10:05:55Z")
> [@Jeremy\_Gout](#): > > With this new app, when i want to run a routine with the corresponding card, the list of existing routine is empty. I disconnect and reconnect, remove et reinstall Eco, create new routines, but nothing seems to work and upload routines existing in Alexa to Homey. I hope you will see something a501720f-a862-4637-83f2-3d05f5f1e56e ---
**Author:** ![Drako74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/drako74/32/150506_2.png) [@Drako74](https://community.homey.app/u/Drako74)\ **Post date:** [August 20, 2026, 10:18am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/289 "2026-08-20T10:18:07Z")
@Jeremy_Gout just out of curiosity, if in the Amazon Alexa mobile app you go to your Echo settings / WiFi Network / Advanced Network Information and look under the heading Network Quality… what does it say for Signal Strength and Noise? And just above that it should also say what Frequency in GHz it is using? And if you try one of the other action cards that has a drop down list of options, does that populate okay? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/4/44ba2edefd67402477a14486d680ea46b6089dfd.png) ---
**Author:** ![staeff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/staeff/32/79712_2.png) [@staeff](https://community.homey.app/u/staeff)\ **Post date:** [August 20, 2026, 10:29am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/290 "2026-08-20T10:29:42Z")
Is your account registered to [amazon.com](http://amazon.com) or [amazon.fr](http://amazon.fr)? Or did you ever change countries or anything? Are you by any chance french canadian? It seems like the app is for whatever reason trying to use the us server for your account but it does not match with your language / where your devices are registered to. While letting the diagnostic logs enabled can you logout, restart the app and login again and then send me another report? I might add back the option for a manual country selection, but I want to confirm your specific account setup first. ---
**Author:** ![Jeremy\_Gout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeremy_gout/32/123104_2.png) [@Jeremy\_Gout](https://community.homey.app/u/Jeremy_Gout)\ **Post date:** [August 20, 2026, 10:53am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/291 "2026-08-20T10:53:57Z")
Thanks for you comment @Drako74 signal strengh and noise - F : 2.4Ghz - S : good - N : bad - can i change that ? Any other action card display well the list. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/a/2ae55927b372c57da58d7ec1d30cd4c3e57c90a5.png) ---
**Author:** ![Jeremy\_Gout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeremy_gout/32/123104_2.png) [@Jeremy\_Gout](https://community.homey.app/u/Jeremy_Gout)\ **Post date:** [August 20, 2026, 11:01am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/292 "2026-08-20T11:01:41Z")
> [@staeff](#): > > Is your account registered to [amazon.com](http://amazon.com) or [amazon.fr](http://amazon.fr)? Or did you ever change countries or anything? Are you by any chance french canadian? > > It seems like the app is for whatever reason trying to use the us server for your account but it does not match with your language / where your devices are registered to. While letting the diagnostic logs enabled can you logout, restart the app and login again and then send me another report? > > I might add back the option for a manual country selection, but I want to confirm your specific account setup first. My account is registered on [amazon.fr](http://amazon.fr) Selected country in Amazon settings : France (not canadian 🙂 ) Before the connection was authorized, I had an error message “CannotConnect: conection error during GET” Now it’s OK : here the report number : e49018ff-6c08-4bbe-a654-f102328b2647 ---
**Author:** ![staeff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/staeff/32/79712_2.png) [@staeff](https://community.homey.app/u/staeff)\ **Post date:** [August 20, 2026, 11:19am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/293 "2026-08-20T11:19:44Z")
Can you check for me if it works now? From the logs it looks like that the region was now correctly resolved after logging in again. ---
**Author:** ![Drako74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/drako74/32/150506_2.png) [@Drako74](https://community.homey.app/u/Drako74)\ **Post date:** [August 20, 2026, 11:21am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/294 "2026-08-20T11:21:23Z")
> [@Jeremy\_Gout](#): > > signal strengh and noise > > - F : 2.4Ghz > - S : good > - N : bad - can i change that ? Yes, you can improve your WiFi, but unfortunately it’s not an exact science… I can’t offer you a magic bullet that will just fix it. I suggest looking at where your WiFi access point (or router if you just use ISP provided WiFi) is located, checking for sources on interference near it like other electronics or large metal objects. And similar for your Echo. You could also try installing a WiFi analyser app on your phone, and look to see if the frequency band your WiFi is using is being drowned out by neighbours WiFi signals. And if so change you WiFi channel to a less congested one. ![IMG_001-Copy(1)](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/0/001a281c353ef9b107ef0a0b242fcb15e6ffb8cb.jpeg) Ideally the smaller the number for Signal strength the better (-20 to -40dBm is excellent strong signal, -70 to -90dBm is pants). And the reverse for Noise, the larger the negative number the better… anything larger than -70dBm is fine, anything larger than -90dBm is excellent. Also, I don’t know what Echo devices you are using, but if they support 5GHz WiFi, getting them to use it will improve their responsiveness a fair bit. As the 2.4GHz frequency band is massively congested… used by Bluetooth, Zigbee, Microwave ovens (every time I use the microwave my Perfect Draft beer machine goes off-line because they are both in the kitchen, and the PD only uses 2.4GHz WiFi… first world problems 🤣 ) Unfortunately my guess was wrong, and this won’t fix your routines problem as that’s an Amazon nationality at authentication problem. But if you can improve your WiFi at all, it will make your home network a happier place 😉 ---
**Author:** ![Drako74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/drako74/32/150506_2.png) [@Drako74](https://community.homey.app/u/Drako74)\ **Post date:** [August 20, 2026, 11:22am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/295 "2026-08-20T11:22:58Z")
> [@staeff](#): > > I might add back the option for a manual country selection Just out of sheer curiosity, why was that removed? ---
**Author:** ![Jeremy\_Gout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeremy_gout/32/123104_2.png) [@Jeremy\_Gout](https://community.homey.app/u/Jeremy_Gout)\ **Post date:** [August 20, 2026, 11:45am UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/296 "2026-08-20T11:45:04Z")
I can’t connect anymore since 10-15 minutes : i have this error message everytime Itry : ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/5/75801cdd171108d863403770bcb04e72a57dc33f.png) ---
**Author:** ![staeff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/staeff/32/79712_2.png) [@staeff](https://community.homey.app/u/staeff)\ **Post date:** [August 20, 2026, 1:25pm UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/297 "2026-08-20T13:25:12Z")
I’ve pushed a new version on test with some additonal logging and a mechanism to verify the region after the connection is established. Give this a shot and if you still run into problems send me another report. > **[Amazon Echo | Homey](https://homey.app/en-at/app/dev.schweiger.echo/Amazon-Echo/test/)** > > Your Home, Your Assistant, Always Ready ---
**Author:** ![staeff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/staeff/32/79712_2.png) [@staeff](https://community.homey.app/u/staeff)\ **Post date:** [August 20, 2026, 1:25pm UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/298 "2026-08-20T13:25:34Z")
Because users kept getting it wrong 😅 And it’s already part of your account information either way. ---
**Author:** ![Drako74](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/drako74/32/150506_2.png) [@Drako74](https://community.homey.app/u/Drako74)\ **Post date:** [August 20, 2026, 1:43pm UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/299 "2026-08-20T13:43:03Z")
Fair point… I’ve worked in IT support and systems admin enough years to totally understand that 🤣 ---
**Author:** ![Jeremy\_Gout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeremy_gout/32/123104_2.png) [@Jeremy\_Gout](https://community.homey.app/u/Jeremy_Gout)\ **Post date:** [August 20, 2026, 2:12pm UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/300 "2026-08-20T14:12:06Z")
I have tried several times to connect but same result… 3dead429-e916-44cd-a50e-88e137cf60f9 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/5/75801cdd171108d863403770bcb04e72a57dc33f.png) ---
**Author:** ![staeff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/staeff/32/79712_2.png) [@staeff](https://community.homey.app/u/staeff)\ **Post date:** [August 20, 2026, 3:18pm UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/301 "2026-08-20T15:18:53Z")
Without another diagnostic report, my best guess would be that you didn’t use a new OTP code during the login (it’s only valid 30s and you need to use a new one for every initial login). ---
**Author:** ![Jeremy\_Gout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeremy_gout/32/123104_2.png) [@Jeremy\_Gout](https://community.homey.app/u/Jeremy_Gout)\ **Post date:** [August 20, 2026, 3:30pm UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/302 "2026-08-20T15:30:20Z")
Here the last report created after failed connection: 89ffe82a-b012-4cd2-b5c7-95d74c1d1790 I use (and change) for every connection tentative the OTP code but GET error is still appearing.. I even tried disabling two-factor authentication on Amazon and logging in without an OTP on Homey but the connection didn’t worked ---
**Author:** ![staeff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/staeff/32/79712_2.png) [@staeff](https://community.homey.app/u/staeff)\ **Post date:** [August 20, 2026, 3:37pm UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/303 "2026-08-20T15:37:37Z")
OTP is a hard requirement so you can’t remove that. Which version of the app are you using now? I can’t find any crash reports with that id. But I’m also not sure if Athom forwards those for uncertified test versions to be honest. ---
**Author:** ![Jeremy\_Gout](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeremy_gout/32/123104_2.png) [@Jeremy\_Gout](https://community.homey.app/u/Jeremy_Gout)\ **Post date:** [August 20, 2026, 3:58pm UTC](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365/304 "2026-08-20T15:58:25Z")
I was pretty sure for the OTP but I wanted to do 1 try just in case 🙂 I have try to generate an other report : 87ffe7ec-3a35-4afa-9631-0cc38ee6377d Lastest version you publish earlier ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/3/83abe95a19fc32ba5faf16e4265912bd79519c6d.jpeg) [Previous page](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365.md?page=14) [Next page](https://community.homey.app/t/app-pro-amazon-echo-your-home-your-assistant-always-ready/120365.md?page=16)