# \[APP\]\[Pro\] Alexa - Control your Amazon devices from Homey **URL:** \ **Category:** Apps\ **Created:** [January 31, 2019, 8:04am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356 "2019-01-31T08:04:01Z")\ **Posts on this page:** 20\ **Page:** 39
**Author:** ![Kaoh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kaoh/32/9283_2.png) [@Kaoh](https://community.homey.app/u/Kaoh)\ **Post date:** [July 6, 2020, 2:58pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/771 "2020-07-06T14:58:38Z")
it acts like this: i needed to re-auth after it stopped working. i restarted the app and my devices stayed disconnected. i went to app config and started the login procedure. i enter user and password pressed login and the page reloaded without any message. tried again and then i got a ‘something wrong with email or phine number’ message. trying several times refirects to a real amazon page for otp based reset password procedure. that repeats 😔 ---
**Author:** ![Etienne\_Cointet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/etienne_cointet/32/21061_2.png) [@Etienne\_Cointet](https://community.homey.app/u/Etienne_Cointet)\ **Post date:** [July 6, 2020, 3:15pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/772 "2020-07-06T15:15:18Z")
Same story here, I can’t log in the EU server: " **There was a problem"** I restarted the Alexa App (v3.3.7) but still doesn’t work anymore. Thanks. ---
**Author:** ![shadowz7](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shadowz7/32/7945_2.png) [@shadowz7](https://community.homey.app/u/shadowz7)\ **Post date:** [July 6, 2020, 6:40pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/773 "2020-07-06T18:40:45Z")
The same at me ---
**Author:** ![Ablanc](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ablanc/32/16640_2.png) [@Ablanc](https://community.homey.app/u/Ablanc)\ **Post date:** [July 7, 2020, 5:55pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/774 "2020-07-07T17:55:37Z")
yes, it is a variety of devices like a rolling, lighting switch, which are recognised and functioning perfectly on Amazon Alexa ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [July 7, 2020, 6:31pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/775 "2020-07-07T18:31:00Z")
What happens if you pick the US server? (no worries, you can always disconnect and reconnect again to the EU server) ---
**Author:** ![Etienne\_Cointet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/etienne_cointet/32/21061_2.png) [@Etienne\_Cointet](https://community.homey.app/u/Etienne_Cointet)\ **Post date:** [July 7, 2020, 6:44pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/776 "2020-07-07T18:44:20Z")
Exact same issue with the North America Server: « There was a problem ». ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [July 8, 2020, 2:11am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/777 "2020-07-08T02:11:16Z")
@Ablanc - There are an infinite amount of ways a developer can ‘structure’ a device when they create their alexa skill. As such I can only support ‘standard implementations’, for now that is : Alexa smart home device of type “SMARTPLUG” which _must_ have the turnOn and turnOff ability or Alexa smart home device of type “LIGHT” smart home device which _can_ have a turnOn and turnOff OR a setBrightness AND rampBrightness or Alexa smart home device of type “OTHER” which _must_ have the turnOn and turnOff ability If your alexa smart home device doesn’t meet one of the above three criteria, then I cant add it. While it is my hope to add more generic types in the future heaters/cameras/thermostats or more properties and operations, its really difficult and custom capabilities are likely to never be supported. * * * That All said, as always there is a work around, if you create a routine for each action on each device you can use my app to trigger said routines. ---
**Author:** ![viix](https://avatars.discourse-cdn.com/v4/letter/v/4af34b/32.png) [@viix](https://community.homey.app/u/viix)\ **Post date:** [July 8, 2020, 6:46am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/778 "2020-07-08T06:46:55Z")
Having the same login problems. Even though my account login is correctly entered, it shows > There was a problem > > - Enter a valid email or mobile number After a few tries it prompts for otp reset of the account. I see the cookie being unable to be store from the adding devices on the developer page. Enabling doesnt change anything. ---
**Author:** ![azid](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/azid/32/8566_2.png) [@azid](https://community.homey.app/u/azid)\ **Post date:** [July 8, 2020, 11:16am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/779 "2020-07-08T11:16:09Z")
> [@viix](#): > > There was a problem > > - Enter a valid email or mobile number Same problem here. EU Server with 2FA ---
**Author:** ![Szergely](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/szergely/32/24419_2.png) [@Szergely](https://community.homey.app/u/Szergely)\ **Post date:** [July 8, 2020, 7:48pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/780 "2020-07-08T19:48:47Z")
I get this, anyone can help for me? I have 2FA on my account. ![IMG_5965.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/b/fbde1c02fa6fb3b8d56543b964c1cab1cdd5a59d.jpeg) ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [July 9, 2020, 11:36am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/781 "2020-07-09T11:36:16Z")
Just ran into the very same problem here with EU server. ---
**Author:** ![Rens\_Hoekema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rens_hoekema/32/12848_2.png) [@Rens\_Hoekema](https://community.homey.app/u/Rens_Hoekema)\ **Post date:** [July 9, 2020, 1:01pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/782 "2020-07-09T13:01:36Z")
@jamie I got the same problem. “enter a valid email or mobile number”. When doing so it says my credentials are invalid. I can login to the amazon and alexa pages with these credentials. ---
**Author:** ![Gunnar\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gunnar_p/32/18507_2.png) [@Gunnar\_P](https://community.homey.app/u/Gunnar_P)\ **Post date:** [July 10, 2020, 5:24am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/783 "2020-07-10T05:24:15Z")
Hi. since yesterday the app stopped working. Login fails telling me wrong email or password. After retry for 5 times I could log in but ended up at a lost page. Neither server works. App worked fine till yesterday. Any idea? ![image1.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/7/a74df3649445cb401db89999bbfd98444c663bff.png) ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [July 10, 2020, 6:15pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/784 "2020-07-10T18:15:17Z")
Looks like something got changed on the Amazon servers, Had a steady working setup, didn’t make any changes and now my devices are disconnected. New setup gives the above problems. ---
**Author:** ![Davy\_Vissers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/davy_vissers/32/1702_2.png) [@Davy\_Vissers](https://community.homey.app/u/Davy_Vissers)\ **Post date:** [July 10, 2020, 7:58pm UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/785 "2020-07-10T19:58:45Z")
I have the same issue. I fill in the correct mail en password and I get “There was a problem Enter a valid email or mobile number” ---
**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\ **Post date:** [July 12, 2020, 6:05am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/786 "2020-07-12T06:05:51Z")
Hey Everyone, if you have an issue, could you please specify as much detail as possible. Which server are you connecting to. When was the last time it worked. Did the app disconnect or did you restart homey? So far I think this is only affecting EU users? Thanks ---
**Author:** ![Moussa\_BA](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/moussa_ba/32/17161_2.png) [@Moussa\_BA](https://community.homey.app/u/Moussa_BA)\ **Post date:** [July 12, 2020, 6:37am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/787 "2020-07-12T06:37:18Z")
Hello Jamie, I’m using EU server and I did not meet any " big" issue before this new one, the account problem. I faced it without restarting homey. I changed my password a several times without success. If I use my logins with amazon website it works as well, the connection I mean. ---
**Author:** ![Davy\_Vissers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/davy_vissers/32/1702_2.png) [@Davy\_Vissers](https://community.homey.app/u/Davy_Vissers)\ **Post date:** [July 12, 2020, 7:18am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/788 "2020-07-12T07:18:59Z")
I just tried again and the Nort American server worked. ---
**Author:** ![Ron\_van\_Muilekom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ron_van_muilekom/32/11479_2.png) [@Ron\_van\_Muilekom](https://community.homey.app/u/Ron_van_Muilekom)\ **Post date:** [July 12, 2020, 9:02am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/789 "2020-07-12T09:02:45Z")
Hi Jamie, Also US account users are affected. This happens with me: 1. Try to login US server, amazon app (Android Amazon shopping app) opens. Error Something went wrong is shown. 2. If i try to connect again the error is shown right away. 3. If i now restart your alexa app, i connect again by choosing US server. Now i am connected and cooky is received successfully. Hope this helps. Update: after couple of hours stops working again. Not possible to authenticate and restart app does not work. Throws me to this page : [https://www.amazon.com/ap/maplanding](https://www.amazon.com/ap/maplanding)? (lots more text). ---
**Author:** ![Moussa\_BA](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/moussa_ba/32/17161_2.png) [@Moussa\_BA](https://community.homey.app/u/Moussa_BA)\ **Post date:** [July 12, 2020, 9:48am UTC](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356/790 "2020-07-12T09:48:13Z")
Even if I restart the homey amazon app, the connection still fails on EU server. [Previous page](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356.md?page=38) [Next page](https://community.homey.app/t/app-pro-alexa-control-your-amazon-devices-from-homey/8356.md?page=40)