# \[APP\] Philips Hue - Transform the way you experience light **URL:** \ **Category:** Apps\ **Tags:** app, official\ **Created:** [August 17, 2018, 12:36pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79 "2018-08-17T12:36:18Z")\ **Posts on this page:** 20\ **Page:** 34
**Author:** ![Simon\_Stegeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simon_stegeman/32/120883_2.png) [@Simon\_Stegeman](https://community.homey.app/u/Simon_Stegeman)\ **Post date:** [February 17, 2025, 6:25pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/689 "2025-02-17T18:25:52Z")
![IMG_8823](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/e/0ea901b45ba2f1146234bdb10aff86e3578451ef.jpeg) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 17, 2025, 6:31pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/691 "2025-02-17T18:31:54Z")
Guess I read somewhere it could be fixed by removing the Mobile Homey App from your phone and re-installing. Maybe have a option to try on another Phone? or try connecting it from the Homey WebApp on a PC (Mac or Windows) from the Browser [https://my.homey.app/](https://my.homey.app/) But that looks indeed like a bug. ---
**Author:** ![Simon\_Stegeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simon_stegeman/32/120883_2.png) [@Simon\_Stegeman](https://community.homey.app/u/Simon_Stegeman)\ **Post date:** [February 17, 2025, 6:33pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/692 "2025-02-17T18:33:58Z")
I can’t upload a video so here is a link [https://drive.google.com/file/d/1LnoIAcRDQRR5SgMvNWct1piu89BqOFBe/view?usp=sharing](https://drive.google.com/file/d/1LnoIAcRDQRR5SgMvNWct1piu89BqOFBe/view?usp=sharing) ---
**Author:** ![Simon\_Stegeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simon_stegeman/32/120883_2.png) [@Simon\_Stegeman](https://community.homey.app/u/Simon_Stegeman)\ **Post date:** [February 17, 2025, 6:36pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/693 "2025-02-17T18:36:09Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/5/35931fcba30d8e28f5d0811df3dab76f31eacb29.png) It seems that a connection is being made somewhere. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 17, 2025, 6:40pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/694 "2025-02-17T18:40:23Z")
> [@Simon\_Stegeman](#): > > It seems that a connection is being made somewhere. What do you mean? you tried to add the Hue to Homey I guess? ---
**Author:** ![Simon\_Stegeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simon_stegeman/32/120883_2.png) [@Simon\_Stegeman](https://community.homey.app/u/Simon_Stegeman)\ **Post date:** [February 17, 2025, 6:40pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/695 "2025-02-17T18:40:58Z")
Yes. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 17, 2025, 6:42pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/696 "2025-02-17T18:42:04Z")
> [@Dijker](#): > > try connecting it from the Homey WebApp on a PC (Mac or Windows) from the Browser [https://my.homey.app/](https://my.homey.app/) Try adding your Hue from the WebApp. ---
**Author:** ![Simon\_Stegeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simon_stegeman/32/120883_2.png) [@Simon\_Stegeman](https://community.homey.app/u/Simon_Stegeman)\ **Post date:** [February 17, 2025, 6:45pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/697 "2025-02-17T18:45:23Z")
Done that also. Chrom brouwser, Chrome app and app on ios ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 17, 2025, 6:52pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/698 "2025-02-17T18:52:45Z")
Do you get the same Error ? ---
**Author:** ![Simon\_Stegeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simon_stegeman/32/120883_2.png) [@Simon\_Stegeman](https://community.homey.app/u/Simon_Stegeman)\ **Post date:** [February 17, 2025, 6:54pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/699 "2025-02-17T18:54:20Z")
The same error happens every time ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 17, 2025, 7:00pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/700 "2025-02-17T19:00:33Z")
Sorry I have no Hue, I can’t test it now. it seems that you may need to report this issue to Athom support. > When you need direct support from Athom please visit [Homey Support](https://support.homey.app) for our new help center. > > - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). ---
**Author:** ![zm9](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zm9/32/128655_2.png) [@zm9](https://community.homey.app/u/zm9)\ **Post date:** [February 18, 2025, 12:42am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/701 "2025-02-18T00:42:18Z")
I was just installing my new Homey Cloud bridge and got the exact same error mentioned above when trying to add my Hue account. Error: Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). ---
**Author:** ![MaSu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/masu/32/120715_2.png) [@MaSu](https://community.homey.app/u/MaSu)\ **Post date:** [February 18, 2025, 11:02am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/702 "2025-02-18T11:02:23Z")
> [@zm9](#): > > Homey Cloud I have the same Hue client authentication failed issue with Homey Cloud. I already reported it to Homey Support. ---
**Author:** ![pvdven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvdven/32/155633_2.png) [@pvdven](https://community.homey.app/u/pvdven)\ **Post date:** [February 18, 2025, 12:15pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/703 "2025-02-18T12:15:19Z")
Same problem here when ik try to connect to Hue. I will also report to support. ![IMG_3715.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/f/5fe1120feb34e90b0390b39a2bd634cb240889b2.jpeg) ---
**Author:** ![Teun073](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/teun073/32/122561_2.png) [@Teun073](https://community.homey.app/u/Teun073)\ **Post date:** [February 18, 2025, 5:28pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/704 "2025-02-18T17:28:55Z")
Hi i’m new to the forum and Homey too. Got the same problem while adding HUE to my Homey cloud and reported it right away after trying the next things: - different browers - iOS app and web app - I was logged into HUE bridge via gmail, deleted that too and logged in directly but didn’t help either. - HUE bridge fully updated, fully reset, nothing works. sidenote: I was only able to choose between the lightbulb and plug by adding devices, all other HUE devices did not appear. ---
**Author:** ![Jurgen\_Van\_den\_berk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_van_den_berk/32/120728_2.png) [@Jurgen\_Van\_den\_berk](https://community.homey.app/u/Jurgen_Van_den_berk)\ **Post date:** [February 19, 2025, 9:47pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/705 "2025-02-19T21:47:20Z")
same issue here, but am working with Homey Cloud in anticipation of receiving the Pro tomorrow. I was looking forward to homey pro, because it seemed the best option. But now I am not so sure anymore,… maybe I’ll return it… Or could it be it only works with a pro connected? ---
**Author:** ![Teun073](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/teun073/32/122561_2.png) [@Teun073](https://community.homey.app/u/Teun073)\ **Post date:** [February 21, 2025, 1:02pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/706 "2025-02-21T13:02:24Z")
For the ones who are having issues with connecting the hue bridge to homey cloud, this is their response, I didn’t test it yet. Response: Hi Teun, Thank you for reaching out to our support and I’m sorry to hear you’re experiencing issues with your Philips Hue devices on Homey Cloud. Our apologies for the inconvenience! Our Development Team has looked at the issue and we found out that there were changes made in the authentication procedure without informing us, which is why you received this error notification. We’ve updated the Philips Hue app, would you please be so kind to install the test version of the app on your Homey Cloud and could you please let me know if it resolved the issue for you as well? > **[Philips Hue](https://homey.app/en-nl/app/nl.philips.hue/Philips-Hue/test/)** > > Transform the way you experience light Thank you for your cooperation! I’m looking forward to hearing from you soon. ---
**Author:** ![Teun073](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/teun073/32/122561_2.png) [@Teun073](https://community.homey.app/u/Teun073)\ **Post date:** [February 21, 2025, 1:03pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/707 "2025-02-21T13:03:55Z")
App should be updated by now for cloud users. I bought the Pro too this week and connecting hue bridge to the pro still works perfectly if they are in the same network. ---
**Author:** ![Jurgen\_Van\_den\_berk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_van_den_berk/32/120728_2.png) [@Jurgen\_Van\_den\_berk](https://community.homey.app/u/Jurgen_Van_den_berk)\ **Post date:** [February 21, 2025, 8:42pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/708 "2025-02-21T20:42:32Z")
yes, got that email as well today. Tested it and works ---
**Author:** ![Adam\_Moen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adam_moen/32/121367_2.png) [@Adam\_Moen](https://community.homey.app/u/Adam_Moen)\ **Post date:** [February 22, 2025, 5:34pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/709 "2025-02-22T17:34:10Z")
All the devices connected to Phillips hue is showing this error. I am using a Homey bridge. Started some time this week. [Previous page](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79.md?page=33) [Next page](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79.md?page=35)