# \[APP\] Philips Hue - Transform the way you experience light **URL:** \ **Category:** Apps\ **Tags:** app, official\ **Created:** [August 17, 2018, 12:36pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79 "2018-08-17T12:36:18Z")\ **Posts on this page:** 20\ **Page:** 15
**Author:** ![Wimpie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wimpie/32/16594_2.png) [@Wimpie](https://community.homey.app/u/Wimpie)\ **Post date:** [April 21, 2022, 8:06am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/298 "2022-04-21T08:06:18Z")
Same here. Since the update to 5.5.8 hue bridge is not connecting ---
**Author:** ![Strauman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/strauman/32/33981_2.png) [@Strauman](https://community.homey.app/u/Strauman)\ **Post date:** [April 21, 2022, 11:04am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/299 "2022-04-21T11:04:13Z")
Thank you, Athom devs, for responding so quickly and that you solved it so fast! ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [April 21, 2022, 7:39pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/300 "2022-04-21T19:39:07Z")
email from Athom ### Yesterday, Wednesday April 20th, many Homey Pro users experienced a problem with Philips Hue. Luckily, everything works again! šŸ’” For those interested, weā€™d like to share what happened. Around 15:00, Signify (the manufacturer of Philips Hue) made an unannounced change to their webservers. Homey Pro uses their servers to discover your Hue Bridgeā€™s local network address. Their server started responding with errors that Homey Pro was asking too often what the Hue Bridgeā€™s local IP was (rate limiting). We quickly saw this happening and pushed an update to the Philips Hue app to query the servers less often. We were still in the dark how often was allowed, because Signify didnā€™t announce this change. Our update (once every 1 minute ā†’ once every 5 minutes) worked, so we shipped it instantly. However ā€” what we didnā€™t account for was that the IP addresses of the Homeys were already blacklisted due to the previous version of the app asking every minute! And once Homey installed the new version, it asked the server again for the Hue Bridgeā€™s LAN IP addressā€¦ which was then rate limited. Ouch! Of course we contacted Signify, but they werenā€™t able to resolve this in time on their end. To be fair, it was already around 22:00. Within 24 hours all blacklisted IP addresses would expire, so all we could do was waitā€¦ Luckily, by now everything is back to normal. Now, why does Homey Pro rely on their cloud servers for a local device? Thatā€™s a great question! Using their cloud servers was the only reliable way of finding the Hue Bridge Gen. 1 (which we have supported for much longer than Signify themselves did!). Therefore we didnā€™t immediately switch to their new local discovery protocol, because it would break functionality for existing gen. 1 bridge users. And we always try to avoid breaking someoneā€™s smart home. Still, itā€™s no excuse both discovery methods (cloud & local) couldnā€™t work side by side. Which we have just implemented in [the new test version](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fathom.us12.list-manage.com%2Ftrack%2Fclick%3Fu%3Dc6c64a46fb00def658c701274%26id%3D028364f924%26e%3Db47961cf7f&data=05%7C01%7C%7Cbf2df7200e01400603d108da23b1bfe6%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637861543577158689%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=UdJpFmcA4494ObnujFg9671ypWz1Aod3wk0MnqW%2Fra4%3D&reserved=0) of the Philips Hue app. We know Homey Pro users expect their devices to work without internet and we wholeheartedly agree! Thank you for your enthusiasm and faith in Homey. Only together can we make smart home better! ā¤ ā€” Emile Creative Director, Athom ---
**Author:** ![Kevin\_de\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_de_jong/32/34144_2.png) [@Kevin\_de\_Jong](https://community.homey.app/u/Kevin_de_Jong)\ **Post date:** [April 21, 2022, 8:14pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/301 "2022-04-21T20:14:58Z")
Does this update mean that Homey en HUE Bridge Gen 2 still been connected when the local internet is down? ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [April 22, 2022, 5:51am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/302 "2022-04-22T05:51:35Z")
If not this update then the next. It will break gen 1 connections but improve gen 2 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 22, 2022, 6:01am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/303 "2022-04-22T06:01:31Z")
> [@Philip\_Montgomery](#): > > It will break gen 1 connections Will it, though? ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [April 22, 2022, 8:30am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/304 "2022-04-22T08:30:08Z")
Somewhere on this forum Emilie comments and Iā€™m sure he says that their goodwill may have to come to an end on that score. If Iā€™m wrong great for those with old kit ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 22, 2022, 9:33am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/305 "2022-04-22T09:33:52Z")
I just donā€™t understand some things that are being said: - Athom say that using cloud discovery is the only way to reliably discover v1 bridges, but the v1 bridges were made ā€œlocal-onlyā€ by Signify almost two years ago, when the devices were deprecated. - Athom also say that they supported the v1 bridge much longer than Signify did, yet Signify (apparently) still offers cloud discovery for the v1 bridges. That seems to be a contradiction. Also, plenty of home automation platforms still support the v1 bridge, so itā€™s a choice to support the device or not. There isnā€™t a technical reason support has to cease. ---
**Author:** ![ThomasV](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomasv/32/33864_2.png) [@ThomasV](https://community.homey.app/u/ThomasV)\ **Post date:** [June 14, 2022, 6:53am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/306 "2022-06-14T06:53:38Z")
I have a problem with my Homey pro and Hue. I have three Hue bridges with different scenes. In the flow chart I can find scenes from two of the bridges, but not the third one. Have updated the bridge and rebooted bridge and homey. Do anyone have a suggestion what could be wrong? Scenes from the other two bridges works fine. ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [June 30, 2022, 8:12am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/307 "2022-06-30T08:12:30Z")
Can you add the Hue Tap Dial please? ---
**Author:** ![HansieNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hansienl/32/10634_2.png) [@HansieNL](https://community.homey.app/u/HansieNL)\ **Post date:** [June 30, 2022, 6:06pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/308 "2022-06-30T18:06:35Z")
Questions via the forum will not be answered by Athom people. Please send this question to Athom ([support@athom.com](mailto:support@athom.com)) to add the Dial Tap Then youā€™ll get an answer from support. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [June 30, 2022, 6:13pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/309 "2022-06-30T18:13:07Z")
> [@HansieNL](#): > > Questions via the forum will not be answered by Athom people. Unless they have a new toy like Advanced Flow, then the forum is suddenly _the_ place to ask them questions šŸ˜› ---
**Author:** ![Nordmann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nordmann/32/56744_2.png) [@Nordmann](https://community.homey.app/u/Nordmann)\ **Post date:** [July 7, 2022, 1:25pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/310 "2022-07-07T13:25:21Z")
Did you get an answer yet? I do have Tap Dial too and would like to use them for my Sonos. Or is there probably a workaround to get them work? ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [July 10, 2022, 5:54am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/311 "2022-07-10T05:54:03Z")
No didnā€™t contact them yet but if more of us do the priority goeas up ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [July 10, 2022, 6:13am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/312 "2022-07-10T06:13:57Z")
![Screenshot_20220710-081227_Email](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/b/9bf1d4de0034b9412774bd88e2772575616563a5.png) Is this new ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 10, 2022, 6:26am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/313 "2022-07-10T06:26:11Z")
No. ---
**Author:** ![Jorge](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jorge/32/35236_2.png) [@Jorge](https://community.homey.app/u/Jorge)\ **Post date:** [July 28, 2022, 6:38am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/314 "2022-07-28T06:38:57Z")
Who else has the problem that colors set by the hue app on a phone are not correctly shown in the homey app?? Looks like that the homey app/desktop not shows rgb colors set by a different app. Only the color temperature is working right. ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [August 2, 2022, 9:27am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/315 "2022-08-02T09:27:45Z")
All the sensors are down? The lights work but all the sensors show a red exclamation mark ---
**Author:** ![FKey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkey/32/14793_2.png) [@FKey](https://community.homey.app/u/FKey)\ **Post date:** [August 2, 2022, 10:34am UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/316 "2022-08-02T10:34:43Z")
Are they available in the philips hue app? (the not homey related app but the hue bridge app) Did you change anything to the sensors via the philips hue app? ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [August 2, 2022, 12:35pm UTC](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79/317 "2022-08-02T12:35:22Z")
I also use the Hue Bridge app. All sensors are available in Homey. Please restart the Hue Bridge and Homey. [Previous page](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79.md?page=14) [Next page](https://community.homey.app/t/app-philips-hue-transform-the-way-you-experience-light/79.md?page=16)