# \[APP\] Netatmo - Same home, just smarter. (by Athom) **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [August 24, 2018, 9:01am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360 "2018-08-24T09:01:17Z")\ **Posts on this page:** 20\ **Page:** 19
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [October 28, 2024, 6:16pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/382 "2024-10-28T18:16:56Z")
I can successfully access the settings page. Not sure what is causing this. You said you reinstalled the app but did you also try to remove the devices, uninstall the app and do a clean fresh install and re-add the valves? ---
**Author:** ![Zuidveen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zuidveen/32/16441_2.png) [@Zuidveen](https://community.homey.app/u/Zuidveen)\ **Post date:** [October 29, 2024, 7:53am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/383 "2024-10-29T07:53:13Z")
I have not uninstalled device before uninstalling the app. I figured uninstalling the app also deletes the valves, amonst everything else. I will give it a go. ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [October 29, 2024, 8:43am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/384 "2024-10-29T08:43:28Z")
It normally does but since the issue seems to be fixed for most after they released the 5.6.5 test version I was wondering if it could help fixing the issue on your side. I checked my valves this morning and I can adjust temperature without error. ---
**Author:** ![Ype](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ype/32/8406_2.png) [@Ype](https://community.homey.app/u/Ype)\ **Post date:** [October 29, 2024, 9:59am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/385 "2024-10-29T09:59:10Z")
Same Here when changing the names of the valves ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [October 29, 2024, 12:42pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/386 "2024-10-29T12:42:18Z")
@Ype & @Zuidveen Which Homey are you using? Maybe the issue only happens with a specific Homey hardware / version. For these Natatmo smart valves I’m using Homey Cloud. I just renamed one valve a second ago and it worked. ---
**Author:** ![Ype](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ype/32/8406_2.png) [@Ype](https://community.homey.app/u/Ype)\ **Post date:** [October 29, 2024, 7:53pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/387 "2024-10-29T19:53:57Z")
it is all working now. changed the valve names on the laptop. but now I also can do it in the homey app on iPhone ---
**Author:** ![simonbove](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simonbove/32/80078_2.png) [@simonbove](https://community.homey.app/u/simonbove)\ **Post date:** [October 30, 2024, 12:59pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/388 "2024-10-30T12:59:43Z")
All my termostats just went offline. Unable to repair. A restart of the app doesn’t work as well, as it usually does. Version 5.6.5 ---
**Author:** ![Thomas\_Svedin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_svedin/32/79667_2.png) [@Thomas\_Svedin](https://community.homey.app/u/Thomas_Svedin)\ **Post date:** [October 30, 2024, 8:56pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/389 "2024-10-30T20:56:39Z")
Unfortunately the issue **Error: Nothing to update (Code 406)** is back, for me. I’ve tried to reinstall both 5.6.5 and 5.6.4 ---
**Author:** ![Thomas\_Svedin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_svedin/32/79667_2.png) [@Thomas\_Svedin](https://community.homey.app/u/Thomas_Svedin)\ **Post date:** [October 31, 2024, 4:03am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/390 "2024-10-31T04:03:21Z")
This seemed to be temporary for a few hours yesterday. System is back on track. ---
**Author:** ![simonbove](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/simonbove/32/80078_2.png) [@simonbove](https://community.homey.app/u/simonbove)\ **Post date:** [October 31, 2024, 7:26am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/391 "2024-10-31T07:26:46Z")
Yes it was just a couple of hours it was down. Strange, as the regular netatmo app was working just fine. So doubt it was netatmo server’s that were down. ---
**Author:** ![Zuidveen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zuidveen/32/16441_2.png) [@Zuidveen](https://community.homey.app/u/Zuidveen)\ **Post date:** [November 1, 2024, 6:12am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/392 "2024-11-01T06:12:48Z")
Sorry, I had to go away for a while. I am using Homey Pro 2023. I can’t remove the valves before removing the app: when i hit the cog wheel, I get the “something went wrong” screen. I can change temperature, bit not go to settings. After reinstalling the app it is still the same. ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [November 1, 2024, 7:23am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/393 "2024-11-01T07:23:21Z")
On a laptop or pc you can first delete your device and then the app. On your phone it won’t work, because of the error message. ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [November 1, 2024, 7:43am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/394 "2024-11-01T07:43:52Z")
As @Hugo pointed out, try from the Web App on a PC: [https://my.homey.app/](https://my.homey.app/) ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [November 1, 2024, 7:55am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/395 "2024-11-01T07:55:40Z")
For anyone where the test version of Homey fixed the issue of controlling the valves, do you see any Insights and are they reflecting the real value? On my side, out of all the connected valves, only half are reporting Insights, and the data does not even refresh once a day ---
**Author:** ![Trond\_Nordfjaern](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trond_nordfjaern/32/49124_2.png) [@Trond\_Nordfjaern](https://community.homey.app/u/Trond_Nordfjaern)\ **Post date:** [November 1, 2024, 4:52pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/396 "2024-11-01T16:52:13Z")
Insights for all five valves seem to update nicely here. Think they also did while the 406 bug was present in the Homey app. ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [November 1, 2024, 6:37pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/397 "2024-11-01T18:37:54Z")
Thank you for your update @Trond_Nordfjaern . I’ll reach out to Homey support ---
**Author:** ![Trond\_Nordfjaern](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trond_nordfjaern/32/49124_2.png) [@Trond\_Nordfjaern](https://community.homey.app/u/Trond_Nordfjaern)\ **Post date:** [November 3, 2024, 3:34pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/398 "2024-11-03T15:34:43Z")
There seems to be more bugs/issues with Netatmo API here. Discovered that it was 19 days since ‘the doorbell has been rang’ had been triggered by the Netatmo smart doorbell (corresponds more or less to the launch of version 5.6.3 of the app). Tested and the doorbell does not trigger the when card, neither in this app or in the ‘unofficial’ Netatmo/bticino app. They seem to share the same issues all the way. ---
**Author:** ![Oscar1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oscar1/32/8845_2.png) [@Oscar1](https://community.homey.app/u/Oscar1)\ **Post date:** [November 3, 2024, 4:47pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/399 "2024-11-03T16:47:16Z")
The same here, the trigger “the doorbell has been rang” doesn’t work anymore for a long time! ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [November 3, 2024, 5:27pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/400 "2024-11-03T17:27:21Z")
And I got the 406 error code again (nothing to update) when trying to adjust temperature while it’s still working in SmartThings. Either they use another api or Homey is reaching their quota on the api. It would be nice to have this fixed, it has been a while we are having issue with Netatmo devices. If Netatmo is unable to provide additional information on what’s going on with their api, maybe it’s time for them to move to another api management solution. @Doekse should we open a support ticket or this is still on your radar? If the issue remains for a few more weeks, I’ll be looking at other thermostatic valves with local control and say goodbye to Netatmo. In SmartThings, these valves are lacking proprer integration (reporting only once a day) so something tells me Netatmo went cheap with their api ---
**Author:** ![Edoardo\_Di\_Meo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edoardo_di_meo/32/116853_2.png) [@Edoardo\_Di\_Meo](https://community.homey.app/u/Edoardo_Di_Meo)\ **Post date:** [November 4, 2024, 8:45am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/401 "2024-11-04T08:45:27Z")
I installed Netatmo app and uploaded my valves. The system sees temperature, gradivi batteries, in short everything I only have one problem as soon as I tell it to change the temperature or go into the settings it tells me that the valve is not reachable Attention with Apple home kit I see and control them, with official Netatmo app (from iPhone) no problem What can I do? I use official Netatmo app on Homey [Previous page](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360.md?page=18) [Next page](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360.md?page=20)