# \[APP\] Netatmo - Same home, just smarter. (by Athom) **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [August 24, 2018, 9:01am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360 "2018-08-24T09:01:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\ **Post date:** [August 24, 2018, 9:01am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/1 "2018-08-24T09:01:17Z")
This discussion is started to centralize all Questions, Answers and Information around the NetAtmo App for the Weather Station and Thermostat ![](https://us1.discourse-cdn.com/flex025/uploads/athom/original/1X/36ea2c30e679ac00c49f2853c2254b64c4231404.jpeg) # Note: This topic is not actively monitored by Athom. If you have issues with this app, please report it to the developer [ mentioning the version of the app + a good description of the issue. using the link in the appstore. > **Support** [Contact »](https://support.athom.com/hc/en-us/requests/new) # Links: [Netatmo app by Athom](https://apps.athom.com/app/com.netatmo) # Supported devices: - NetAtmo Weather Station with modules - NetAtmo Thermostat and Valves - NetAtmo Welcome/Presence/Doorbel - NetAtmo Home Coach - Smart Smoke Alarm - Smart Carbon Monoxide Alarm atm there is no information about upcoming support for the other NetAtmo products: - Smart Door and Window Sensors - Smart Door Lock and Keys Known Issues will be posted below. Be free to ask and discuss anything around these two devices here! ## App Contributors a community member ([@caseda)](https://forum.athom.com/profile/caseda) added support for Battery information and the cumulative Rain counters. ## Forum Discussion Initial Discussion created by [@GeurtDijker](https://forum.athom.com/profile/GeurtDijker) with info from the community Ask any Moderator to add/update/correct this Discussion. Updated 20190102. ---
**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\ **Post date:** [August 24, 2018, 9:18am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/2 "2018-08-24T09:18:40Z")
Reserved ---
**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\ **Post date:** [August 24, 2018, 1:13pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/3 "2018-08-24T13:13:07Z")
@Bram, looking at the beta of the app some of this information is already outdated? ---
**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\ **Post date:** [August 24, 2018, 1:22pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/4 "2018-08-24T13:22:35Z")
I copy/paste it from the old forum, will update it asap:) ---
**Author:** ![Cokeisit](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@Cokeisit](https://community.homey.app/u/Cokeisit)\ **Post date:** [October 30, 2018, 11:35am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/5 "2018-10-30T11:35:33Z")
Does the app have support for the radiator valves or not? I cannot figure that out by reading the info for the app. I currently have 5 Fibaro Radiator Thermostats but they are not stable so I want to try something else and I prefer radiators that can be included in Homey. ---
**Author:** ![Larronni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/larronni/32/1001_2.png) [@Larronni](https://community.homey.app/u/Larronni)\ **Post date:** [October 30, 2018, 12:48pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/6 "2018-10-30T12:48:01Z")
I’m using " Danfoss LC-13 Thermostatic Radiator Valves" with Homey - stabile and works as it should 🙂 ---
**Author:** ![Sinled](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sinled/32/1559_2.png) [@Sinled](https://community.homey.app/u/Sinled)\ **Post date:** [November 8, 2018, 10:33am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/7 "2018-11-08T10:33:44Z")
Almost week ago Weather station stopped updating its info in Homey (3.0.3 plugin version) i still have all information about temp, humidity etc? on device cards but it’s all outdated. Is it plugin problem? or Something with Netatmo? Netatmo native application works fine. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 8, 2018, 11:23am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/8 "2018-11-08T11:23:41Z")
All my NetAtmo Weather Station sensors are still updating over the last days, also v3.0.3. Just try to Re-pair (Add an additional sensor, Authenticate, no Sensors Found… ) ---
**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\ **Post date:** [November 8, 2018, 1:14pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/9 "2018-11-08T13:14:10Z")
Everything working just fine over here. ---
**Author:** ![Sinled](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sinled/32/1559_2.png) [@Sinled](https://community.homey.app/u/Sinled)\ **Post date:** [November 8, 2018, 6:09pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/10 "2018-11-08T18:09:59Z")
It seems simple plugin restart helped. Any ideas how to check whether plugin becomes unresponsive? I was sure that it worked fine because it showed latest available data ) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 8, 2018, 7:01pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/11 "2018-11-08T19:01:28Z")
There is a device has not reported trigger ![Screenshot_20181108-195907](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/4/4f88b54c483c8bd1444ed9ea68d4bb6536a2fc40.jpeg) ---
**Author:** ![Sinled](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sinled/32/1559_2.png) [@Sinled](https://community.homey.app/u/Sinled)\ **Post date:** [November 8, 2018, 7:30pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/12 "2018-11-08T19:30:25Z")
Thanks, i’ll try it. ---
**Author:** ![Voxen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/voxen/32/2648_2.png) [@Voxen](https://community.homey.app/u/Voxen)\ **Post date:** [November 12, 2018, 8:43pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/13 "2018-11-12T20:43:17Z")
Netatmo Welcome make anyone work with Homey? ---
**Author:** ![akafester](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/akafester/32/298_2.png) [@akafester](https://community.homey.app/u/akafester)\ **Post date:** [November 23, 2018, 8:32pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/14 "2018-11-23T20:32:47Z")
Just got me a set of NetAtmo thermostats with a relay. But I can’t add them to the Homey. I have tried both the stable and beta version. Homey is on 1.5.12 NetAtmo relay is on firmware 197 ---
**Author:** ![akafester](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/akafester/32/298_2.png) [@akafester](https://community.homey.app/u/akafester)\ **Post date:** [November 23, 2018, 8:53pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/16 "2018-11-23T20:53:21Z")
> So what you tried? what you did?? what it says??? > > Just shouting its not working ……then its almost impossible to help you ofcourse. > > Can say it enough, and wil be saying it over and over. > > People of the community love to help others, but its up you for providing every information you got. otherwise it wil be a big gamble Okay… A bit of a bad mood? So if I read your comment correctly I will take it from the top. The NetAtmo is installed and running. Can connect to it through web and see everything related to the relay. On the Homey I installed the beta first, and then tried to add the relay to Homey. No dice. The device can’t be found. Have tried Using the stable as well which doesn’t work either, as written in my first post. Is there anything I have missed or are you pleased with the response @RoyWissenburg? ---
**Author:** ![akafester](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/akafester/32/298_2.png) [@akafester](https://community.homey.app/u/akafester)\ **Post date:** [November 23, 2018, 9:05pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/18 "2018-11-23T21:05:03Z")
Then why the living h… do you write such an utterly useless response? Thank you for wasting both of our time. Please keep out of the conversation if you don’t have any constructive thing to say about the issue. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [November 23, 2018, 9:13pm UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/19 "2018-11-23T21:13:08Z")
Plz stay on-topic. If u have any problems with anything regarding this forum plz contact a moderator. ---
**Author:** ![Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morgan/32/15416_2.png) [@Morgan](https://community.homey.app/u/Morgan)\ **Post date:** [November 24, 2018, 10:20am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/20 "2018-11-24T10:20:11Z")
@akafester Does the login window appear? If not check that popup window is allowed and ad blocker is deaktivated in browser. ---
**Author:** ![akafester](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/akafester/32/298_2.png) [@akafester](https://community.homey.app/u/akafester)\ **Post date:** [November 24, 2018, 10:40am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/21 "2018-11-24T10:40:01Z")
I’m using the App for macOS and the window is showing fine and I can authorize at NetAtmo. When the window should show a list of available sensors, the window just says I can close the window. No new devices found. ---
**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\ **Post date:** [November 24, 2018, 11:33am UTC](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360/22 "2018-11-24T11:33:24Z")
Try restarting the Netatmo app. Also maybe power off Homey for several minutes. Here I have no problems adding the Netatmo Thermostat, using the macOS app, too. [Next page](https://community.homey.app/t/app-netatmo-same-home-just-smarter-by-athom/360.md?page=2)