# App + Meross Smart Power Strip **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro\ **Created:** [May 30, 2024, 10:40pm UTC](https://community.homey.app/t/app-meross-smart-power-strip/110754 "2024-05-30T22:40:51Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Damian\_Surma](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/damian_surma/32/48817_2.png) [@Damian\_Surma](https://community.homey.app/u/Damian_Surma)\ **Post date:** [May 30, 2024, 10:40pm UTC](https://community.homey.app/t/app-meross-smart-power-strip/110754/1 "2024-05-30T22:40:51Z")
I recently read that the meross app has been repaired due to a crash that occurred some time ago. I have 3 pieces of MSS425e Smart Power Strip and they previously worked with the old version of the application. So I reinstalled the meross app and I have a problem with adding devices. After selecting from the list and entering the login and password, I get this message. Do you know what’s wrong or what I’m doing wrong? ![Screenshot_20240530-205805](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/8/2897225cbf2593c71c50c018c6920716a2482589.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 31, 2024, 4:56pm UTC](https://community.homey.app/t/app-meross-smart-power-strip/110754/2 "2024-05-31T16:56:14Z")
Hi Damian, Did you uninstall the ‘old’ app before installing the ‘new’ one, as announced? > ![Screenshot_20240531-185441_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/2/721ab3f4e8480c18b6118e898cf741e71e73195a.jpeg) It’s probably best to contact the developer when the issue persists: > ![Screenshot_20240531-185204_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/e/1e1ebca226f786e05bed747602062a134861a3e9.jpeg) ---
**Author:** ![Damian\_Surma](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/damian_surma/32/48817_2.png) [@Damian\_Surma](https://community.homey.app/u/Damian_Surma)\ **Post date:** [June 3, 2024, 8:35am UTC](https://community.homey.app/t/app-meross-smart-power-strip/110754/3 "2024-06-03T08:35:25Z")
Unfortunately, there is no contact information for the author of the app, there is no email address linked to it. So I have no way to contact you. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 3, 2024, 1:48pm UTC](https://community.homey.app/t/app-meross-smart-power-strip/110754/4 "2024-06-03T13:48:52Z")
I just opened the meross app store page, and the email link works perfectly fine? ![GIF_20240603_154715_269](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/f/1f8eaf8a5def63bfbbfc939acb4e18f1ed4530e7.gif) (Hit play button) ---
**Author:** ![Vierlijner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vierlijner/32/81523_2.png) [@Vierlijner](https://community.homey.app/u/Vierlijner)\ **Post date:** [August 5, 2024, 1:02pm UTC](https://community.homey.app/t/app-meross-smart-power-strip/110754/5 "2024-08-05T13:02:55Z")
But why isn’t there a central place, so I can’t see if someone allready ask to add a new device, so the developer now gets hundreds mails? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 5, 2024, 1:15pm UTC](https://community.homey.app/t/app-meross-smart-power-strip/110754/6 "2024-08-05T13:15:10Z")
It’s the choice of the developer I guess. Developer decides how and where, not Athom (correct me if I’m wrong). Even Athom doesn’t create app topics here, they send everyone with questions / issues to Athom support 🤷‍♂️ ---
**Author:** ![Vierlijner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vierlijner/32/81523_2.png) [@Vierlijner](https://community.homey.app/u/Vierlijner)\ **Post date:** [August 5, 2024, 1:53pm UTC](https://community.homey.app/t/app-meross-smart-power-strip/110754/7 "2024-08-05T13:53:15Z")
Yes, I try to first find it on github and if there isn’t I will search here. Thanks for your reaction. ---
**Author:** ![Damian\_Surma](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/damian_surma/32/48817_2.png) [@Damian\_Surma](https://community.homey.app/u/Damian_Surma)\ **Post date:** [October 3, 2024, 11:03am UTC](https://community.homey.app/t/app-meross-smart-power-strip/110754/8 "2024-10-03T11:03:24Z")
Unfortunately, I sent two e-mails but there was no response. Does anyone have an idea how to solve the problem? Even after installing the latest update, I am still unable to log in to my account.