# \[App\] Hikvision

**URL:** <https://community.homey.app/t/app-hikvision/16642>\
**Category:** Apps\
**Created:** [August 9, 2019, 4:56pm UTC](https://community.homey.app/t/app-hikvision/16642 "2019-08-09T16:56:22Z")\
**Posts on this page:** 1\
**Showing post:** 95

<div class="post-metadata">

**Author:** ![Kevin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin/32/7999_2.png) [@Kevin](https://community.homey.app/u/Kevin)\
**Post date:** [June 7, 2020, 11:14am UTC](https://community.homey.app/t/app-hikvision/16642/95 "2020-06-07T11:14:00Z")

</div>

Maybe not the same thing but same error:  
I somehow have troubles getting snapshots from cameras which are 8mp via nvr

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/d/0dfef14a9cc1a7800e2e30c3e0961b87ac87031a.jpeg)  
4mp works fine  
 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/0/10fee4d2fefb6033a52a9bfec2d1ca511793a9f0.jpeg)

Workaround:  
It works if I connect to the camera directly.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/0/4092c969d589a37edb636e7e5619edaa9147b0d1.jpeg)

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